What's wrong with this email config on T-Mobile?

Send us News! | Rules

Please Log In or Register - it's FREE!

You Are Here » WinMo @ MoDaCo » Device Specific » HTC » Diamond - Diamond.MoDaco.com

What's wrong with this email config on T-Mobile?, I can't send email on my Compact IV - what am I doing wrong?

Options

HTC-lover

Jul 21 2008, 09:20

Post #1

Newbie

Group: Posters
Posts: 13
Joined: 15th July 2008
Member No.: 407,564

Device(s): MDA Compact IV

I can receive email successfully on my new Compact IV, but for some reason, I can't send email. Which is bizarre, really.

(For obvious reasons, I've switched my real netidentity name for "blahblah"

My basic email set up is as follows:

Email address Mike@blahblah.com (this is a US Netidentity account)

Incoming email address getmail.blahblah.com (account type POP3)

User name Mike@blahblah.com (this is my correct US netidentity name) / Password

Outgoing (SMTP) mail server smtp.t-email.co.uk (box NOT ticked for outgoing mail server authentication)

(In Advanced Server Settings, boxes are NOT ticked for SSL for Incoming, nor for SSL for Outgoing, and Network connection is shown as T-Mobile Internet)

Finally, under advanced settings, box is ticked to send/receive when I click send, not ticked for automatic send/receive schedule when roaming, and the phone is sett NOT to delete messages from the main server.

Message format HTML, download limit 20kb

So, as I say, I receive email perfectly well, so something's working OK, the problem is that I can't SEND email. What am I doing wrong?

Paul

Jul 21 2008, 09:23

Post #2

The Main Man!
Group Icon

Group: Admin Team
Posts: 21,818
Favorited Topics: 51
Joined: 6th November 2002
From: Norwich, UK
Member No.: 1

Device(s): Touch HD / G1
Twitter: @paulatmodaco

What error do you get?

Config looks right...

P

--------------------

My current devices of choice - HTC Touch HD (Miri 6.5 v11), White T-Mobile G1 (Haykuro ADP1.5Hr3-A2SD), Samsung Blackjack II (6.1 stock)

HTC-lover

Jul 21 2008, 10:18

Post #3

Newbie

Group: Posters
Posts: 13
Joined: 15th July 2008
Member No.: 407,564

Device(s): MDA Compact IV

QUOTE(Paul (MVP) @ Jul 21 2008, 10:23)

What error do you get?

Config looks right...

P

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I get this when the phone attempts send/receive.

"The message (s) could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again."

(At The status bar tell me that I've been connected to T-Mobile Internet (HSDPA) for the last 2 minutes).

Mike

Chocolicious

Jul 21 2008, 10:45

Post #4

Newbie

Group: Posters
Posts: 48
Joined: 22nd October 2007
From: London
Member No.: 313,998

Device(s): MDA VARIO III

I am experiencing the same issue with my email account but I am also experiencing it on my iPhone 3G but not using Outlook or Squirrelmail when sending emails.

jimbouk

Jul 21 2008, 10:47

Post #5

Hardcore

Group: Posters
Posts: 2,736
Joined: 4th November 2003
From: London
Member No.: 20,052

Device(s): HTC Diamond

Have you tried sending over your netidentity smtp's server (albeit with authentication) ?

--------------------

Touch HD runnign Dutty's latest rom

wardy

Jul 21 2008, 10:50

Post #6

Been around a while
Group Icon

Group: Posters
Posts: 169
Joined: 30th November 2002
From: London
Member No.: 360

Device(s): Dopod 818 Pro

Ok , change the T-Mobile setup in connections

Change user name and password to User and Password wap

Now until use proxy but keep the connect to internet box ticked

--------------------

Cheers Wardy

HTC Tytn II

Paul

Jul 21 2008, 10:53

Post #7

The Main Man!
Group Icon

Group: Admin Team
Posts: 21,818
Favorited Topics: 51
Joined: 6th November 2002
From: Norwich, UK
Member No.: 1

Device(s): Touch HD / G1
Twitter: @paulatmodaco

That pesky proxy setting again!!!

P

HTC-lover

Jul 21 2008, 18:08

Post #8

Newbie

Group: Posters
Posts: 13
Joined: 15th July 2008
Member No.: 407,564

Device(s): MDA Compact IV

QUOTE(jimbouk @ Jul 21 2008, 11:47)

Have you tried sending over your netidentity smtp's server (albeit with authentication) ?

++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Yes, I've tried it with Netidentity smtp (including auhentication) and it doesn't work with that either. Same error message.

Sigh....

HTC-lover

Jul 21 2008, 18:10

Post #9

Newbie

Group: Posters
Posts: 13
Joined: 15th July 2008
Member No.: 407,564

Device(s): MDA Compact IV

QUOTE(wardy @ Jul 21 2008, 11:50)

Ok , change the T-Mobile setup in connections

Change user name and password to User and Password wap

Now until use proxy but keep the connect to internet box ticked

++++++++++++++++++++++++++++++++++++++++++++++++++

Thanks for the suggestion but I have to admit that I don't understand what you're asking for. Can you talk me through the steps, please?

Mike

Chocolicious

Jul 21 2008, 19:25

Post #10

Newbie

Group: Posters
Posts: 48
Joined: 22nd October 2007
From: London
Member No.: 313,998

Device(s): MDA VARIO III

I tried that for myself but no joy. The funny thing is before I flashed the Loan Ranger ROM it worked fine with the stock

wardy

Jul 21 2008, 20:40

Post #11

Been around a while
Group Icon

Group: Posters
Posts: 169
Joined: 30th November 2002
From: London
Member No.: 360

Device(s): Dopod 818 Pro

Its the poxy sorr I mean Proxy server at T-Mobile end . Sorry did you do the above . I can take you through it step by step if you wish

Chocolicious

Jul 22 2008, 06:06

Post #12

Newbie

Group: Posters
Posts: 48
Joined: 22nd October 2007
From: London
Member No.: 313,998

Device(s): MDA VARIO III

I did the above but without no joy!

HTC-lover

Jul 22 2008, 21:58

Post #13

Newbie

Group: Posters
Posts: 13
Joined: 15th July 2008
Member No.: 407,564

Device(s): MDA Compact IV

QUOTE(Chocolicious @ Jul 22 2008, 07:06)

I did the above but without no joy!

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

It's going to go back. This is daft.

After five days:

a) Can't get outgoing email to work, despite four calls to T-Mobile & the general wisdom of MoDaCo.

The phone charge doesn't last the day, despite very moderate use. If I was busy at work it would be dead by lunchtime.

c) The phone runs hot to the touch. Hotter than any phone I've ever owned (including the Nokia N95)

d) TouchFlo is clumsy and is very unreliable.

e) Lots of details are klutzy - from the keyboard through to search routines.

All in all, although the 3G performance has finally arrived, the interface feels as if it's a prototype which has been rushed into production (perhaps because of the launch of a competitor?).

Now what do I do?

Chocolicious

Jul 23 2008, 20:54

Post #14

Newbie

Group: Posters
Posts: 48
Joined: 22nd October 2007
From: London
Member No.: 313,998

Device(s): MDA VARIO III

I went on the T-Mobile website and configured my phone for email that way and I have been able to send emails since no problem.

THey ask you to fill out your email configuration and then they send you a config file to your phone.

I also got them to send me the config for my internet as well just to make sure that was not the issue so I couldnt tell you which one solved the problem but its easy to do both at the same time.

This post has been edited by Chocolicious: Jul 23 2008, 20:55

« Next Oldest · Diamond - Diamond.MoDaco.com · Next Newest »

Topic	Replies	Topic Starter	Views	Last Action
MAC Address Change on Omnia: HOW ?	4	AYAMY	676	Today, 19:17 Last post by: Foxtrott
QBUS & Sector & Khuanchai Windows Mobile 6.5 Research Thread Current Version 21820 --> W1aLite	6,451	qbus	566,889	Today, 19:39 Last post by: cd78
[ROM] Omnia ROM base DXID1 build 23001 4-12 MB pagepool with BT-audio fix (5 July 2009) Most current --> build 23001	3,764	Khuanchai	357,134	Today, 19:48 Last post by: kanikamus
PC- StarCraft Strategy on Omnia	27	hutame	3,816	Today, 19:49 Last post by: thescope
Bgill55's 6.5 Rom v3.1/ 6.5 3.1 M2D ROM 23001 SYS and XIP increased Page pool 12mb	903	bga7x	34,642	Today, 19:34 Last post by: ChunkDog
Omnia's Processor	12	pallen	294	Today, 19:31 Last post by: jamjamjam