Help - Data Charges when not using data!

Send us News! | Rules

Please Log In or Register - it's FREE!

You Are Here » Mobiholics » Mobile Networks - USA » AT&T

Help - Data Charges when not using data!, ATT Charged me over $350 for data use we did not use!

Options

KettererE

Sep 5 2008, 19:50

Post #1

Newbie

Group: Posters
Posts: 13
Joined: 21st November 2004
From: Grand Haven, MI, US
Member No.: 65,898

Device(s): Samsung Blackjack II (i617)

I've got an old Audiovox SMT5600 that my wife uses. Since the beginning of July or so we have been getting errors on, when the phone is not even being used, that say:

Connectoin Error
Unable to place call

When we do use the phone to make a voice call, it says something like:

Unable to place data call while in voice mode

Well now it turns out that data calls of some kind must have been made because we have been billed over $350 US for data on that phone even though we NEVER use the internet on it. My wife does not even know how.

One thing that she remembers is getting a MMS message with a photo attached...the photo never came through. When trying to get the photo to download that's when she remembers the error messages starting.

Is it possible these are MMS data calls trying to download the photo over and over for 2 months now?

ATT will not help and thinks we were just running up long internet sessions on the phone.

Help!!!

awarner (MVP)

Sep 20 2008, 02:30

Post #2

Staff Team Leader
Group Icon

Group: Admin Team
Posts: 17,178
Joined: 24th November 2002
From: Southampton
Member No.: 53

Device(s): C550 and JasJar

Sounds strange, when I have had a failed MMS message I have always had to physically choose to reattempt a download.
What may be the cause is that perhaps your wife was not locking the phone's keypad and so while it was in her handbag/pocket etc an internet session may have been started without her knowledge?
I know my wife never locks her phone and then complains when the youngest has a play and dials out.

Only a suggestion but it's all I can think of as there are no known viruses on the WM format that I am aware of, unlike Symbian which did have a little virus that dialled out without the users knowledge.

--------------------

3 mobile where the words "customer" and "service" only exists in the dictionary

Smartphone and PocketPC History
SPV, E100, E200, C500, C550, C600 (MoDaCo Edition), MPX200, MPX220, MIO8380, Voq Pro, Lobster 700, JasJar, Vario

New and updated Smartphone History

Life's too fast can I get off and walk for a bit?
I used to be top poster.......

« Next Oldest · AT&T · Next Newest »

Similar Topics

Topic	Replies	Topic Starter	Views	Last Action
Pinned: Installing Vista on the Eee - i've done it and it works!	65	Paul (MVP)	119,266	2nd November 2008 - 15:25 Last post by: Slev1n
3 fiver a month PAYG data suddenly working in 2G area?	27	Paul (MVP)	2,027	15th November 2008 - 12:03 Last post by: DeanPall
Customize Your Gadgets!	1	Matt (HTC S710)	250	30th October 2008 - 10:45 Last post by: Paul (MVP)
ACPI Fix for Windows Vista !!! Get the FN-Hotkeys working and rid of the error messages !	0	Slev1n	339	2nd November 2008 - 15:23 Last post by: Slev1n
Virgin Mobile Data	2	Confucious	199	11th November 2008 - 17:11 Last post by: Confucious
Help me out...?	31	Paul (MVP)	926	Today, 14:05 Last post by: ptrbee

1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)

0 Members:

Display Mode: Standard · Switch to: Linear+ · Switch to: Outline

Track this topic · Email this topic · Print this topic · Subscribe to this forum

Lo-Fi Version

Time is now: 23rd November 2008 - 14:42

MoDaCo and Mobiholics are part of the MoDaCo.network, Â© Paul O'Brien 2002-2007. MoDaCo is managed by Upsolv, LLC.

Our Friends - CoolSmartphone - Smartphone Thoughts - MSMobileNews - MSMobiles - DSL Developments - Brodit Specialists - PDAhut. MoDaCo uses IntelliTxt technology.