Dust - update from HTC |
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 Nov 4 2004, 16:12
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#1
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Newbie  Group: Posters Posts: 24 Joined: 30th November 2003 Member No.: 22,770  |
Guys
Apologies for a new thread on this one, but you may be interested in what HTC had to say about the dust problem. I bought my phone about 6 weeks ago from the MoDaCo shop (great service and advice by the way). I soon noticed that I was one of the unlucky ones with the dust problem. There is so much dust now that the screen looks a bit distorted. Anyway - Orange dont want to know, and although they have allocated a fault code, they say that HTC deal with all warranty queries (must be as i am out of the 28 days sale of goods act window). I spoke to HTC, and they were very helpful. The facts are... : * This is a KNOW problem, and all new stock has been fixed - you are unlikely to see this happening with new stock phones. * There is a simple fix that involves sending the phone to them, and getting a new part to seal the lcd from the outside elements (ie dust!). Now although this is a pain to send it off to HTC (expect a 3-5 day turnaround) - they will fix it - permanently. May be a better idea than getting orange to replace it with possibly dodgy stock where the problem still exists. I would advise anyone with this dust problem to call HTC, and get the phones fixed ! |
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Nov 4 2004, 17:13
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#2
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 Addict  Group: Posters Posts: 576 Joined: 29th May 2003 From: Sale, UK Member No.: 7,007 Device(s): MDA Vario III |
Can you give HTC's contact details?
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Nov 4 2004, 18:06
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#3
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Newbie Group: Posters Posts: 24 Joined: 30th November 2003 Member No.: 22,770 |
Yes ...
0871 2230217 |
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Nov 4 2004, 21:06
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#4
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Newbie Group: Posters Posts: 34 Joined: 27th July 2004 Member No.: 51,044 |
does anyone know if this problem or fix applies to the audiovox smt5600 version?
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Nov 4 2004, 22:21
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#5
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Enthusiast  Group: Posters Posts: 151 Joined: 8th August 2003 Member No.: 12,454 |
Yay! Thank you! I'll give them a call tomorrow to see if I can arrange this.
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Nov 4 2004, 22:51
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#6
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Newbie Group: Members Posts: 1 Joined: 13th October 2004 Member No.: 60,367 |
Does the screen dust problem affect the iMate SP3i?
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Nov 5 2004, 08:39
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#7
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Newbie Group: Posters Posts: 24 Joined: 30th November 2003 Member No.: 22,770 |
QUOTE Yay! Thank you! I'll give them a call tomorrow to see if I can arrange this. Great - let me know how you get on. I will post mine on Monday (seems a waste to send it today and be without it for the weekend !) Seems you dont hear much about the dust problem on here any more - must be true that it is only the early batches of phones that have the problem. |
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Nov 5 2004, 10:40
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#8
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Newbie Group: Posters Posts: 15 Joined: 3rd November 2004 Member No.: 63,411 |
I've only just got my C500 from Orange Direct, and there does appear to be a foamy type seal between the LCD panel and the casing (visible in bright sunlight). No dust yet.......
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Nov 5 2004, 13:49
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#9
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 Staff Team Leader  Group: Admin Team Posts: 17,178 Joined: 24th November 2002 From: Southampton Member No.: 53 Device(s): C550 and JasJar |
Do they return the phone for free or is there a carrage charge?
-------------------- 3 mobile where the words "customer" and "service" only exists in the dictionary
Smartphone and PocketPC History SPV, E100, E200, C500, C550, C600 (MoDaCo Edition), MPX200, MPX220, MIO8380, Voq Pro, Lobster 700, JasJar, Vario  New and updated Smartphone History Life's too fast can I get off and walk for a bit? I used to be top poster....... |
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Nov 5 2004, 14:56
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#10
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Newbie Group: Posters Posts: 24 Joined: 30th November 2003 Member No.: 22,770 |
QUOTE Do they return the phone for free or is there a carrage charge? as far as I know it is all free (apart from outward postage of course - which I will do insured) |
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Nov 5 2004, 15:16
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#11
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 I started out with nothing and I still have most of it left! Group: Posters Posts: 801 Joined: 16th December 2003 From: Oxford, UK Member No.: 24,871 Device(s): Iphone (1st Gen) |
I might consider this myself... Only thing is I dont want to be without my phone for 3 days!!
-------------------- Phone-ography:
Current: Apple Iphone (1st Gen) Pwned & on Orange! Past: HTC TyTn II, HTC Touch, Nokia N95, Motorola Z8, Qtek 8500, T-Mobile MDA Vario, SonyEricsson W900i, SPV C550, SonyEricsson K750i, Nokia 9300, I-Mate Jam, C500, Moto V600, SonyEricsson P900, P800, Treo 600, SPV e200, Nokia 1100, Nokia 6230, SonyEricsson K700i, T610, Nokia 7650, SonyEricsson T68, T29, Moto T250, Nokia 8310, Samsung A100, SPV Classic, Moto V50, Nokia 7110, Vodafone EuroTel Stress is when you wake up screaming and then realise you havent fallen asleep yet! |
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Nov 5 2004, 15:34
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#12
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Diehard  Group: Posters Posts: 427 Joined: 3rd June 2003 From: Bournemouth Member No.: 7,299 Device(s): M5000 |
I agree, will keep my eye out and see how long their turnaround is before I make the decision....
-------------------- Motorola Tristar > Nokia 8210 > Nokia 8310 > SPV > SPV E100 (DMR) > C500 > M5000
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Nov 8 2004, 22:31
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#13
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Newbie Group: Posters Posts: 24 Joined: 30th November 2003 Member No.: 22,770 |
OK - packaged mine up and posted it today. Will let you know how long it takes to get fixed, and what it is like when it returns.
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Nov 8 2004, 23:19
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#14
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Newbie Group: Banned Posts: 45 Joined: 8th November 2004 Member No.: 64,167 |
i have got a silver spv c500
had it for over a month and a half no dust whatsoever if your lucky you wont get any if your not then...... thank god HTC finally are doing something about it |
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Nov 10 2004, 16:14
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#15
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 Newbie Group: Posters Posts: 33 Joined: 16th February 2004 Member No.: 32,658 |
Calling the number in this thread prompts you to go to http://www.htceurope.com where you can book your repair online.
There's also an option to replace (for a fee) either the screen, keypad, back cover or front cover if they have been cosmetically damaged. A full replacement of everything costs £15 ex VAT. HTC cite that your phone will normally be turned around inside 5 working days. The address for shipping is given as: Mail-in Repair Service HTC Europe Co. Ltd. Capella House, Snowdon Drive, Winterhill, Milton Keynes MK6 1AJ, United Kingdom. I'm guessing that this service also applies to out-of-warranty handsets as made by HTC: I'm going to dig out my old SPV and see it quotes for re-furbing it. |
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Nov 10 2004, 17:09
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#16
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 Hardcore Group: Moderator Team Posts: 4,408 Joined: 19th February 2003 From: South Croydon Member No.: 2,910 Device(s): MDA Vario II |
Cheers for the info TheMadScot (
 ). Just booked my handset (E200) for a joystick repair and full cosmetic while they're at it.
Problem is the warranty expires in a few days so expect I might miss out on joystick repair under warranty. We'll see... |
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Nov 10 2004, 17:25
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#17
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 el Borracho Group: Posters Posts: 1,309 Joined: 22nd May 2003 From: Scary Devil Monastery - Milton Keynes Member No.: 6,629 Device(s): 2 cups and some string |
ok, it looks like im going for a drive around cold and wet milton keynes to find out which company are doing this
but the warranty stuff looks fun QUOTE Warranty invalidation
The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorised persons carry out any alterations or repairs. Repair of such a unit will be classified as a Non Warranty chargeable repair. Examples of Non Warranty chargeable repair due to Misuse and / or accident includes: 1. Dropping the unit on the ground. 2. Dropping the unit in water. 3. Damage because of dog bites. 4. Damage to the charger connector socket pins through use of undue force. 5. Failure of the customer to follow the instructions properly as per the manual. 6. Failure to upgrade the software as per procedures outlined in network operator’s web site. 7. Downloading ilegal or incompatible software to the handset. Later Owen -------------------- Webdude - Digital Pimp - Fat free news (with added pie)
Beersoft Interactive - the home of crazy ideas introduce yourself the beersoft guide series - 1:2:3:4:5  |
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Nov 12 2004, 18:04
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#18
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Newbie Group: Posters Posts: 12 Joined: 24th October 2004 Member No.: 61,858 |
I tried submitting an online ticket for the dust problem + my screen having 3 dead pixels (in warranty, it should be covered right?).
They didn't send me a confirmation email. So now i have some login details for a page i don't know where is located, no reference number to send my phone in and no address (i know it's supplied in this thread but..). Suggestions? PS: Do you think they will mind that i've scratched the orange logo off the phone? [edit]I forgot to mention, now that i've submitted the ticket, it also doesnt like submitting a ticket again, says "Invalid Serial Number". :? [b][/edit] |
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Nov 12 2004, 20:36
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#19
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Regular  Group: Posters Posts: 57 Joined: 18th June 2004 Member No.: 46,974 |
QUOTE ok, it looks like im going for a drive around cold and wet milton keynes to find out which company are doing this If you are refering to HTC in Winterhill you might be wasting your time. Their building does not have a visitor entrance/customer reception and the front door has a security code for staff access only. That is why the address to send to is "MAIL-IN REPAIR SERVICE, HTC Europe". I know because I work in MK and had to send my phone there for under-warranty work and thought it would be easier to drop it in rather than post it. Actually I was lucky because there was a member of staff coming back from their lunch break who took the package off me. Afterwards I was worried that I wouldn't ever see it again because I didn't get a receipt or anything and there was no way I could prove I had left it. As it happens I needn't have worried as it turned up a few days later duly repaired. You will be better posting the phone in to them. Steve |
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Nov 13 2004, 13:08
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#20
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I started out with nothing and I still have most of it left! Group: Posters Posts: 801 Joined: 16th December 2003 From: Oxford, UK Member No.: 24,871 Device(s): Iphone (1st Gen) |
I forgot to write down the address to send the phone to when I was booking mine in (stupid, I know), could someone re-post it here? I know its Winterhill in Milton Keynes.
-------------------- Phone-ography:
Current: Apple Iphone (1st Gen) Pwned & on Orange! Past: HTC TyTn II, HTC Touch, Nokia N95, Motorola Z8, Qtek 8500, T-Mobile MDA Vario, SonyEricsson W900i, SPV C550, SonyEricsson K750i, Nokia 9300, I-Mate Jam, C500, Moto V600, SonyEricsson P900, P800, Treo 600, SPV e200, Nokia 1100, Nokia 6230, SonyEricsson K700i, T610, Nokia 7650, SonyEricsson T68, T29, Moto T250, Nokia 8310, Samsung A100, SPV Classic, Moto V50, Nokia 7110, Vodafone EuroTel Stress is when you wake up screaming and then realise you havent fallen asleep yet! |
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