Strange call from Orange - WinMo @ MoDaCo

Strange call from Orange, or at least they SAID they were Orange

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snakeeater

Mar 8 2005, 17:12

Post #1

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Had a call on my mobile a few mins ago from Orange (allegedly) which went something like this:

Orange: Hell Im blah from orange, we notice that your contract is due for renewal and we were wondering if we could offer you a free phone so that you keep your contract with us.

Me: Um, my contract is nowhere near due for renewal.

Orange: When did the contract start?

Me: Before Christmas, August.

Orange: Sorry to have bothered you.

Me; Thats oka...............oh theyve gone :/

Has anyone heard of anything like this? It seemed very odd, I have NEVER had a call in the past on previous contracts offering to throw a free phone at me. Plus the caller literally hung up as I was speaking.

Does this sound genuine or was it some kind of attempted scam?

Pondrew

Mar 8 2005, 17:57

Post #2

Hardcore

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I had the same thing a year or two ago and sure enough I was no where near the end of my contract. I suspect it's some company or other trying to 'sell' free upgrades and gather information.

muff

Mar 8 2005, 18:22

Post #3

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it seems unlikely to me that someone genuinely calling from Orange wouldn't know when your contract starts and ends

inspectorgadjet

Mar 8 2005, 18:28

Post #4

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It is most definitely not Orange. It is a third party supplier who has been given your details by Orange. (Did you opt out when they asked if you wanted to be contacted about offers?)
It is a bloody nuisance and I had a huge row with Orange when I started receiving these calls a few months ago. They were phoning me once every month and I could barely ever get the name of the company. They usually whiz past their name and say they're calling on behalf of Orange. I had definitely opted out of third party contact, and to make matters worse, they were phoning a number I had ported over to 3 a few months back.
I phoned Orange up, and they were very apologetic as they could see I had opted out. They then said that if I was contacted again by any third party companies I should just phone them up and give them the name and Orange would deal with them. I actually haven't had a call in about a month and a half now. (Touch wood)
I am still an Orange subscriber with other phones, and can therefore monitor the situation and I make sure I get the company name and pass the details onto Orange if I am being pestered. You should do the same. They're not allowed to keep calling like that.

bachy

Mar 8 2005, 18:36

Post #5

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In the UK there is a register that you can sign up to free of charge to put a stop to all cold calling. You can register both mobile and landlines.

Here is the link... TPS Online

I had a similar problem and after registering my moby number here it has stopped.

Drewtech

Mar 8 2005, 20:54

Post #6

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QUOTE(bachy @ Mar 8 2005, 18:40)

In the UK there is a register that you can sign up to free of charge to put a stop to all cold calling. You can register both mobile and landlines.

Here is the link... TPS Online

I had a similar problem and after registering my moby number here it has stopped.

Thanks for the link. I had used the junk mail version of this previously and I get no junkmail now but we have been getting phonecalls recently. Hopefully that is now a thing of the past.

hunyango_uk

Mar 8 2005, 21:20

Post #7

Diehard

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QUOTE(bachy @ Mar 8 2005, 19:40)

In the UK there is a register that you can sign up to free of charge to put a stop to all cold calling. You can register both mobile and landlines.

Here is the link... TPS Online

I had a similar problem and after registering my moby number here it has stopped.

thanks this is great, and how bout the text message that you receive even you are not sending message for that particular sender(eg. unwanted text info service). this messages really hurts, ouch.

This post has been edited by hunyango_uk: Mar 8 2005, 21:21

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"don't be deceived by the looks, try to look under the hood."

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hecatae

Mar 8 2005, 21:23

Post #8

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I was called by "BritishMobiles".

Cant find that name anywhere.

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mavisdavis

Mar 8 2005, 23:11

Post #9

Its not my real name ya know !!!
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I love these calls personally. I ask them what phone they're willing to offer me then tell them I own a SPV and if they could better that.

The reaction is ace. "Sorry to bother you sir but we can't beat them phones"
LOL

Orange once told me it was because I hadn't activated my new simcard when I upgraded to the E200 so the 3rd party supplier thought I had exceeded my contract. So when I upgraded to my C500 Ive not recived any of these calls yet but did get a wierd text with a link and I clicked on it ,it led me to some Muslim religous website.

Needless to say Ive got SMS Notify and have blocked that number from contacting me again.

God I love these phones

This post has been edited by mavisdavis: Mar 8 2005, 23:12

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hunyango_uk

Mar 9 2005, 03:28

Post #10

Diehard

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i'm havin problem registering my number, after i put the number i want to register ther is an error.

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"don't be deceived by the looks, try to look under the hood."

"I love my MDA Vario and glad i upgrade to Vario II. Don't You?!!!"

ad69

Mar 9 2005, 16:45

Post #11

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i recieved a call from 'someone on behalf of orange asking how much i spend on my phone what phone i had and how much i spend on credit' i just put the phone down lol :twisted:

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tudor

Mar 9 2005, 17:06

Post #12

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I got at some point a call from orange asking for my password, but it was a legit call!

This is the story:

I phone a lot abroad and I use to get those £50 international calls bundles. The thing is that I was buying them quite often, and when I called once to put another one on my monthly plan, the lady said everything is fine, I'll have it activated next day. She hangs up and calls me back in 5 minutes: "Sir, can I have your Orange password?" :shock: I said "No, you can't call me and ask for my password - how do I even know who you are and if you are really from Orange?". She finishes with some small talk and hangs up. I call Orange myself - another operator this time - I ask her "Is it common practice to have someone from Orange calling me and asking for my password?". She says first no, then puts me on hold, then comes back and says yes. In 5 minutes the first lady calls me again saying that I can't get the £50 of international minutes and I have to wait 6 months to get another bundle. I argue that this is not in they terms and conditions for this, then she finally tells me that it's a security thing and she needs to get my password to make sure that it's not someone else using my phone.

Anyway, I think this practice from Orange is not secure and opens a path for phishing.

Chaser81

Mar 9 2005, 17:37

Post #13

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Its well known in the industry that when someone calls a customer claiming to be from Orange and offering them upgrades, they never actually are. Orange dont ever phone customers to discuss upgrades, they always wait until you phone them.

If any of you guys get calls from "Orange" asking you to upgrade, be wary.

--------------------

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Current: Apple Iphone (1st Gen) Pwned & on Orange!

Past: HTC TyTn II, HTC Touch, Nokia N95, Motorola Z8, Qtek 8500, T-Mobile MDA Vario, SonyEricsson W900i, SPV C550, SonyEricsson K750i, Nokia 9300, I-Mate Jam, C500, Moto V600, SonyEricsson P900, P800, Treo 600, SPV e200, Nokia 1100, Nokia 6230, SonyEricsson K700i, T610, Nokia 7650, SonyEricsson T68, T29, Moto T250, Nokia 8310, Samsung A100, SPV Classic, Moto V50, Nokia 7110, Vodafone EuroTel

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mavisdavis

Mar 9 2005, 19:06

Post #14

Its not my real name ya know !!!
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Yeah can anybody remember the last Orange called and offered them an C500 or even an E200...lol not a chance. You have be really blessed with the gift of the gab to get one out of tight Orange.lol

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Matt Kirby

Mar 10 2005, 13:28

Post #15

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QUOTE(tudor @ Mar 9 2005, 17:10)

I got at some point a call from orange asking for my password, but it was a legit call!

This is the story:

I phone a lot abroad and I use to get those £50 international calls bundles. The thing is that I was buying them quite often, and when I called once to put another one on my monthly plan, the lady said everything is fine, I'll have it activated next day. She hangs up and calls me back in 5 minutes: "Sir, can I have your Orange password?" :shock: I said "No, you can't call me and ask for my password - how do I even know who you are and if you are really from Orange?". She finishes with some small talk and hangs up. I call Orange myself - another operator this time - I ask her "Is it common practice to have someone from Orange calling me and asking for my password?". She says first no, then puts me on hold, then comes back and says yes. In 5 minutes the first lady calls me again saying that I can't get the £50 of international minutes and I have to wait 6 months to get another bundle. I argue that this is not in they terms and conditions for this, then she finally tells me that it's a security thing and she needs to get my password to make sure that it's not someone else using my phone.

Anyway, I think this practice from Orange is not secure and opens a path for phishing.

I agree with you - I can understand that they need to make sure that it's not someone else using your phone, but surely they would ask you your password when you phone them.

Surely it's common practice for companies not to phone their customers asking for security information?

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stevem999

Mar 10 2005, 13:43

Post #16

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QUOTE(Matt Kirby @ Mar 10 2005, 13:32)

I agree with you - I can understand that they need to make sure that it's not someone else using your phone, but surely they would ask you your password when you phone them.

Surely it's common practice for companies not to phone their customers asking for security information?

Generally if a company uses passwords to identify you they now tend to ask for certain characters of the password which they enter into their system - this avoids the need for customers to say their whole password out loud - very dodgy if Orange are asking for whole passwords.

tudor

Mar 10 2005, 15:05

Post #17

Diehard

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The dodgy thing is that THEY call and ask you, and you have no means to check if they are really Orange.

It whould be like the banks - they never call you to ask you for your details!

hunyango_uk

Mar 10 2005, 18:53

Post #18

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this is my other phone, moto v600, off peak from voda

have at least ten calls from different telecom companies they say, they are asking if i want to do some upgrade, etc.............. blah... blah.... blah.....

VERY ANNOYING!!!

i went to this site http://www.tpsonline.org.uk/tps/what/ unfortunately it didn't work for me.

got some info text messages to that cost me £2 or sometimes higher that i'm not ware of.

txt82228>> more fun is waiting for you in your
txt82228 poly club. 12 new sounds +12 logos + musicnewsfor only 3 GBP/month. 16+ only. help? call 08701213184
from 84404

trust me, if i receive the bill this is going to cost me.

how can i make this stop???

PLEEEEEEEEEEEEEEEEEEEEEEEEEEEEASE!!!!!

This post has been edited by hunyango_uk: Mar 10 2005, 19:06

--------------------

"don't be deceived by the looks, try to look under the hood."

"I love my MDA Vario and glad i upgrade to Vario II. Don't You?!!!"

Monolithix

Mar 11 2005, 23:18

Post #19

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*Occasionally* texting the word STOP back to the spam people can stop them. Never tried this myself though...

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hunyango_uk

Mar 12 2005, 11:27

Post #20

Diehard

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QUOTE(Monolithix @ Mar 12 2005, 00:22)

*Occasionally* texting the word STOP back to the spam people can stop them. Never tried this myself though...

done that, still keep textin'.

--------------------

"don't be deceived by the looks, try to look under the hood."

"I love my MDA Vario and glad i upgrade to Vario II. Don't You?!!!"

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