UK Orange online account service

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UK Orange online account service

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robbster

Mar 16 2005, 18:25

Post #1

Newbie

Group: Posters
Posts: 19
Joined: 13th March 2005
From: Leeds, UK
Member No.: 116,967

Device(s): c500

Hi

Dunno if this is the right forum to post this in but I could'nt find a more suitable one. I just wondered if anyone has had problems getting into there online orange mobile account lately? I've only just switched to orange within the last month and am trying to set up my account. I can get as far as logging in and then clicking the link which says set up an account, then a text is sent to my mobile which is a security number. But after entering the security code and my account no. it comes up with a message saying they are having technical difficulties and that i should try again later. I've been trying for about 2 weeks and it still isnt working so i wondered if the whole service was down or just the add account part.

cheers

Rob

Disco Stu

Mar 16 2005, 18:50

Post #2

Hardcore

Group: Moderator Team
Posts: 8,218
Joined: 9th April 2003
From: Coventry, UK
Member No.: 4,510

Device(s): HTC Touch Dual / SPV E650

That's normal for Orange :evil:
You should eventually get it to work

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robbster

Mar 16 2005, 19:40

Post #3

Newbie

Group: Posters
Posts: 19
Joined: 13th March 2005
From: Leeds, UK
Member No.: 116,967

Device(s): c500

Hehe thanks stu, guess i'll have to keep on checking

cdrider

Mar 20 2005, 09:41

Post #4

Regular

Group: Posters
Posts: 102
Joined: 13th May 2003
Member No.: 6,083

Device(s): HTC Wizard

It's been down for months

Disco Stu

Mar 20 2005, 10:35

Post #5

Hardcore

Group: Moderator Team
Posts: 8,218
Joined: 9th April 2003
From: Coventry, UK
Member No.: 4,510

Device(s): HTC Touch Dual / SPV E650

Orange.net email is down as well.

--------------------

AngelOfRage

Mar 23 2005, 23:40

Post #6

aka Munky

Group: Posters
Posts: 311
Joined: 4th July 2003
From: Staffordshire, UK
Member No.: 9,397

Device(s): SPV C500

there have been problems with registering for account access for ages. The email is currently being redone and any non orange user's accounts are being deleted, this also applies to orange user's who only access it through Outlook, the Phone, etc. If you haven't validated it by logging in to the website in a few months your account has been disabled. how do i know this you may ask? unfortunatly im a supervisor in the call center that takes the support calls for orange.net...

--------------------

"Consultancy: If your not part of the solution, then theres money to be had in prolonging the problem"
[munky's homepage]

robbster

Mar 24 2005, 00:35

Post #7

Newbie

Group: Posters
Posts: 19
Joined: 13th March 2005
From: Leeds, UK
Member No.: 116,967

Device(s): c500

Thanks for the info AngelOfRage.

I sent an email to the customer services about a week ago now and just received a reply which said that i have an orange online account setup and then went on to show my details. But after logging in again I still cannot setup a new account to view my mobile bills. Oh well i guess il have to give it a month or two to see if they get there act sorted

cheers

Rob

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