Blog: The problem with HTC? |
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 Mar 29 2005, 19:35
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#1
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 The Main Man  Group: Admin Team Posts: 20,981 Joined: 6th November 2002 From: Norwich, UK Member No.: 1 Device(s): HTC Advantage  |
Check out my post at my Blog - http://www.PaulOBrien.net - an excerpt of which is posted below... and please do reply to this post with your pictures and experiences!
 P QUOTE(me) OK, so here’s the thing. I love my Orange SPV C500. It’s a great phone, without a doubt the best i’ve ever owned. BUT, it has a problem. No, it’s not the love-it-or-hate-it joystick, or even the fact that Orange have no intention of updating it to Windows Media Player 10… no, it’s more serious than that for me. Here’s a clue… 
That’s right… DUST! ... Check out my Blog for the full article... -------------------- Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog! £10 off a £20 spend at eXpansys - click for details |
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Mar 29 2005, 19:40
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#2
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 Hardcore Group: Posters Posts: 3,622 Joined: 18th January 2003 From: Fife, Scotland Member No.: 2,019 |
my dust is also out of hand, and back button doesnt work without excessive pressure.
How does the mpx220 hold up? I have fond memories of my mpx200, is the 220 build quality as good? -------------------- Regards
Ian |
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Mar 29 2005, 19:44
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#3
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The Main Man Group: Admin Team Posts: 20,981 Joined: 6th November 2002 From: Norwich, UK Member No.: 1 Device(s): HTC Advantage |
Yeah, the build quality actually seems very good, in that my missus' 220 is still intact, with very few scratches, despite being handbagged (and ignored, lol) most of it's life, and bashed around by baby when out of it
P -------------------- Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog! £10 off a £20 spend at eXpansys - click for details |
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Mar 29 2005, 19:51
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#4
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 Did I say that out loud? Group: News Team Posts: 4,530 Joined: 20th August 2003 From: Kent, England Member No.: 13,469 Device(s): Kaiser, Touch |
The dust thing has been getting a lot of attention in one of the threads here, and one guy in particular (Steve Wooding I think) has made some progress.
Sadly AFAIK nobody has yet got a "version 3" handset which according to popular mythology (i.e. Orange CS) has the dust issue fixed. |
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Mar 29 2005, 19:56
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#5
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 Newbie  Group: Posters Posts: 22 Joined: 4th March 2004 From: Torquay, UK Member No.: 35,081 |
All this dust problem talk has got me totally paranoid now. I've only had my c500 just over a week. Orange do a 14 day return, do you think I should just get something else?
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Mar 29 2005, 20:03
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#6
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Did I say that out loud? Group: News Team Posts: 4,530 Joined: 20th August 2003 From: Kent, England Member No.: 13,469 Device(s): Kaiser, Touch |
There isn't anything as good (let alone better) IMO
My dust problem is nowhere near as bad as Paul's (and a number of other peoples) but it is getting really annoying I'd wait and see if you get it, and if you do ask O for a replacement handset (which is likely to be one of the mythical "version 3" models by then I'd guess) |
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Mar 29 2005, 20:15
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#7
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The Main Man Group: Admin Team Posts: 20,981 Joined: 6th November 2002 From: Norwich, UK Member No.: 1 Device(s): HTC Advantage |
If version 3 really does exist... why can't Orange PR confirm the fix of the dust problem then?
 P -------------------- Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog! £10 off a £20 spend at eXpansys - click for details |
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Mar 29 2005, 20:21
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#8
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Enthusiast  Group: Posters Posts: 151 Joined: 18th August 2004 Member No.: 53,327 |
Mine has only very little dust around the top let corner...I've had mine since last October, I never use any protective case & almost always carry it in my jeans or jacket pocket.
There is a definite problem with dust accumalation but it seems it seems as if some handsets fare worse than others. I'm lucky in that mine isn't so bad but yes I'd much prefer that it didn't have any dust at all. Oh & agree that this is definatley the best phone I've owned to date & I have been through a good few already...roll on the next version. This post has been edited by zen123: Mar 29 2005, 20:23 -------------------- My Phones :
O2 Orbit Orange SPV M700 |
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Mar 29 2005, 20:34
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#9
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 Enthusiast Group: MoDaCo Plus Posts: 156 Joined: 27th November 2002 From: www.coolsmartphone.com Member No.: 164 |
Hey mine appears to be fine.
woooo. I have the silver one too. Perhaps it's cus I'm a hoover freak and I'm clean (Posted from the M2000) QUOTE(zen123 @ Mar 29 2005, 20:25) Mine has only very little dust around the top let corner...I've had mine since last October, I never use any protective case & almost always carry it in my jeans or jacket pocket.
There is a definite problem with dust accumalation but it seems it seems as if some handsets fare worse than others. I'm lucky in that mine isn't so bad but yes I'd much prefer that it didn't have any dust at all. Oh & agree that this is definatley the best phone I've owned to date & I have been through a good few already...roll on the next version.  -------------------- Gears - Webmaster
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Mar 29 2005, 20:41
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#10
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 Enthusiast Group: Posters Posts: 262 Joined: 21st January 2005 Member No.: 106,177 Device(s): Audiovox SMT 5600 |
Despite getting one or two pieces of dust that eventually must have stuck to the seal, my SMT 5600 hasn't had any real dust issue like the C500s... I take it everywhere I go, and work in some pretty dusty environments. I'd say just learn to disassemble it, and then clean it. If you can find some single sided spongey/foam tape about 1/32" thick, put it along the border of the inside... that may cure the problem. I have a replacement fascia that I'm going to do this with when I can find the proper stuff to make a gasket for the lcd....
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Mar 29 2005, 21:03
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#11
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 No.1 the larch  Group: Posters Posts: 963 Joined: 26th November 2002 From: Herts, UK Member No.: 103 Device(s): (SPV,E200,C500,Qtek9100)Vario2 |
I know the pain, I'm watching the dust build up on my 2nd C500 in exactly the same places, plus the small spec of silver paint that is floating in front of the camera lense (thankfully squeezed to the edge at the moment)
 The memories of the 1st SPV and dust under that screen have come flooding back, well done HTC and Orange you've taken about three steps forward and hit the snake back to your starting point, what's next! headset stuck to on, pathetic build quality. -------------------- Interesting Times
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Mar 29 2005, 21:25
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#12
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 Diehard  Group: Posters Posts: 374 Joined: 20th January 2005 From: Romania Member No.: 106,056 Device(s): SPV C600 |
I've managed to get a replacement from Orange (on a PAYG) for C500, but no idea if it is "3rd generation" - does anyone know how to tell if it is?
I have it since about a week ago. There is a small speck of dust on the screen, but it appeared next day after I've received the phone. Apart from that, the screen is clean so far. @Paul: Did you get your replacements from Orange after Steve Wooding did the petition and managed to get Orange to accept the fault? If so, is it likely that your last replacement was a "3rd generation" one? (see here for details) |
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Mar 29 2005, 21:36
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#13
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The Main Man Group: Admin Team Posts: 20,981 Joined: 6th November 2002 From: Norwich, UK Member No.: 1 Device(s): HTC Advantage |
No, my replacements were due to other faults generally.
I have had this one a little while, so if the 3rd generation really exists, it probably isn't! P -------------------- Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog! £10 off a £20 spend at eXpansys - click for details |
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Mar 30 2005, 06:49
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#14
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 Newbie Group: Posters Posts: 13 Joined: 9th February 2005 Member No.: 109,619 |
QUOTE(Paul [MVP] @ Mar 29 2005, 13:48) Yeah, the build quality actually seems very good, in that my missus' 220 is still intact, with very few scratches, despite being handbagged (and ignored, lol) most of it's life, and bashed around by baby when out of it P I have a 4 month old MPx220 and it's held up like a champ... dropped a couple times, but always closed (gotta love the clamshell) so no biggie other than the battery door popping off. No multiple keypress issue either, which would seem like a royal pain in the neck. I still wish the MPx220 had WMP10, and people who've had both seem to usually say that the MPx220 is slower in browsing the web. My MPx220 has a few problems reading a SanDisk miniSD card sometimes, but I think it's just the card that is not completely compatible with the phone. The Typhoon has some issues... that's for sure. All of the problems I read about here... they definitely scared me away. |
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Mar 30 2005, 07:23
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#15
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 Regular  Group: Posters Posts: 97 Joined: 15th March 2004 From: Burnham UK Member No.: 36,374 Device(s): SPV E650 and HP 6915 |
Hmmm.....
I have had my C500 for nearly a month so far and no dust problems what so ever so far! The only gripe I have is the metal looking thing around the sides is not flush on the right side of the phone but thats me being picky. -------------------- -PEBKAC: Problem Exists between keyboard and chair
Past devices: Psion 5 MX, Philips Nino, HP545, HP548, iPAQ 3600, iPAQ 2210, SPVc500, Qtek 9100, and now a HP6915 and a SPV E650. |
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Mar 30 2005, 07:27
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#16
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 Diehard Group: Posters Posts: 449 Joined: 5th December 2002 Member No.: 756 Device(s): HTC TouchPro |
QUOTE(estaticd @ Mar 30 2005, 07:53) I have a 4 month old MPx220 and it's held up like a champ... dropped a couple times, but always closed (gotta love the clamshell) so no biggie other than the battery door popping off. No multiple keypress issue either, which would seem like a royal pain in the neck. I still wish the MPx220 had WMP10, and people who've had both seem to usually say that the MPx220 is slower in browsing the web. My MPx220 has a few problems reading a SanDisk miniSD card sometimes, but I think it's just the card that is not completely compatible with the phone. The Typhoon has some issues... that's for sure. All of the problems I read about here... they definitely scared me away. After all, Motorola has a know-how as they make all kind of phones since dozens of years. It's never been my favourite. I used to love Ericsson, and I dream that they would still do the same strong and efficient phones, and that they would have taken the lead in Windows Mobile instead of HTC...
-------------------- Sun is shining, weather is sweet.
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Mar 30 2005, 07:31
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#17
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Diehard Group: Posters Posts: 374 Joined: 20th January 2005 From: Romania Member No.: 106,056 Device(s): SPV C600 |
QUOTE(DAK ATTACK @ Mar 30 2005, 07:27) The only gripe I have is the metal looking thing around the sides is not flush on the right side of the phone but thats me being picky. If we weren't picky, we'd buy Nokia 1100.  My dream is to have Nokia build Microsoft smartphones. My experience with Nokia was good from the build quality point of view (had a 3210, 6210 and 6600). |
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Mar 30 2005, 07:35
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#18
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 Addict Group: Posters Posts: 625 Joined: 20th October 2004 From: Gillingham, Kent Member No.: 61,346 Device(s): Vario3, Qtek 8500, C500 |
I got my C500 on the day they came out in Orange shops (cheers Gears for letting us know when that happened). I've had a dust problem for quite a while and had several annoying phone calls with Orange which went:
- It's not a recognised problem until it inhibits your use of the phone. Call us back then. - You now can't see the screen on your three month old phone in daylight? Sorry, dust is a wear and tear issue and not covered by any warranty or insurance. You'll just have to use the phone indoors, won't you? It was about this point that I got angry, and stripped the phone apart (it was scary in a couple of places, hence why I made the guide to help anyone else). Shortly after this, the HTCEurope.com website got mentioned and then SteveWooding did his excellent work and got Orange to accept it as a fault. In short, it's good to see Orange now accepting responsibility for this, and doing the right thing, but I feel very annoyed that it was (again) left to early adopters to do their final testing for them and then be left out to dry afterwards (sorry, your warranty's now void because you opened the phone up, to correct the problem we refused to before, but now would be prepared to fix). Still the best phone I've ever seen (never seen an MPX220 in the flesh before everyone moans) and I wouldn't swap it. But I could do without the monthly strip down - even if it now takes me under 5 minutes a time. It's still a pain and I could still break my phone's case whenever I do it. -------------------- I love deadlines.
I especially like the noise they make as they go whooshing by! Current toy: HTC Touch Pro with 8Gb card and standard ROM (won't be standard for long!) Other toys: Qtek 8500 in pink running WM6.1 (10 year old stepson's phone), SPV C500 running WM6.1 (for when one of us needs something smaller) Sold on ebay over the years: MDA Vario 3 (Kaiser), MDA Vario 2 (Hermes), SPV M500 (Magician), SPV (Canary) - only the Canary wasn't flashed to within an inch of it's life! |
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Mar 30 2005, 08:36
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#19
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 Peanut Brain Group: MoDaCo Plus Posts: 6,343 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): iPhone 8Gb. Athena, C600 |
My screen is scratched because I don't look after my phone, I keep it in a nice dusty pocket when I'm not dropping it and have had it since August and there is no sign of dust under the screen. I also don't get the TSS sound.
Maybe I'm just lucky. I love my C500
-------------------- He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.
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Mar 30 2005, 08:42
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#20
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Newbie Group: Posters Posts: 18 Joined: 11th November 2004 From: Bootle, Merseyside, UK Member No.: 64,599 Device(s): HTC P3600, T-Mobile Compact IV |
So how do you get rid of dust under the screen? I see the same problem in bright light or even when you view movies from an angle?
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