I thought I'd upgrade to a M600, currently got a M500. Spoke to customer services, it would cost me £50, which I was happy to pay and was told I'd have it in a couple of days, excellent or so I thought! The package arrived as promised 2 days later, but with a C600 not a M600. Phoned Orange up, no problem they said, we'll pop a jiffy bag in the post and you can return it. Ok, but what about my M600? Well we can't do anything about until we get the C600 back. I explained that I was a customer of long standing, regularly spent over £100 a month, surely trust should come into this and that they could send my new phone now. No, it's not us, it's the system, it won't allow us to do that. Not a lot I could do, so 4 days later the jiffy bag arrives and I make the effort to take it to the Post Office and return the C600. One week later my bill arrives with the upgrade fee added to it, but still no M600. Phoned them up, apparently it's down to me to reorder the phone, it's not automatically sent when they get the return back!!! I did lose my rag this time and ask to be put through to retentions, it was pointed out to me that I would have to pay £250 to leave them!
I can't believe that such a cock-eyed system is in place, their mistake but I've now been waiting for my new phone for getting on 3 weeks, having been promised it in 2 days! Am I expecting to much, can I take this further, should I take it further? Their mistake, but the onus is on me to correct it at my own expense and time, ridiculous!!!!!
Sorry about that, rant over, any help or suggestions appreciated.