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jamesdisco
post Dec 10 2007, 10:56
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If i sync with a cable to my comp i have the option of using HTML emails but when i change to sync over the air the option is greyed out and i can only use plain text. Anyone know how to fix this.

Thanks

James
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monkeygadge
post Dec 10 2007, 11:15
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thats easy! go to activesync on phone then options. you will see settings for server and computer. highlight email on either and select settings from right button. one setting is html email.
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jamesdisco
post Dec 10 2007, 12:19
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Thats the problem when i go to that screen its greyed out and says plain text it wont let me click on it and select HTML.
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Neil5459
post Dec 10 2007, 12:33
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You can only get HTML Email over the air if you connect via a Microsoft Exchange hosted email account. I think there are some other subscription based services that do it, but not in the built-in application


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jamesdisco
post Dec 10 2007, 14:05
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Yup we are using exchange hosted account.
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Neil5459
post Dec 10 2007, 15:31
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QUOTE(jamesdisco @ Dec 10 2007, 14:05) *
Yup we are using exchange hosted account.


Is it Exchange 2003 SP2? Earlier versions won't do HTML to mobiles. If it is, has the administrator set the priviledges correctly to allow mobile HTML email?


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jamesdisco
post Dec 10 2007, 16:23
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yep its 2003 SP2 we are getting mail as it arrives. i cant see any options in exchange to enable HTML tho.
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Neil5459
post Dec 10 2007, 20:18
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In that case it's beyond my knowledge base smile.gif

If you don't get any response here, I'd try a shot of the question on 4WinMobile, as a number of my moderator colleagues over there have their own hosted Exchange servers, and can probably advise how to proceed.


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jamesdisco
post Dec 11 2007, 14:49
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QUOTE(Neil5459 @ Dec 10 2007, 20:18) *
In that case it's beyond my knowledge base smile.gif

If you don't get any response here, I'd try a shot of the question on 4WinMobile, as a number of my moderator colleagues over there have their own hosted Exchange servers, and can probably advise how to proceed.


Thanks Neil i'll have a trip over there.
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Neil5459
post Dec 11 2007, 20:38
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QUOTE(jamesdisco @ Dec 11 2007, 14:49) *
Thanks Neil i'll have a trip over there.


Sorry James- I misdirected you earlier sad.gif

To get Push Email on WM6 you need Exchange Server 2003 SP2

To get HTML Push Email on WM6 you need Exchange Server 2007


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monkeygadge
post Dec 12 2007, 11:35
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Yep, that's a good point - I did only changed the settings on my Graphite once I had a decent data tariff. That was after I updated my 4smartphone account to Exchange 2007.


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Paul (MVP)
post Dec 18 2007, 15:38
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Yus, Exchange 2007 is required.

P


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jamesdisco
post Dec 21 2007, 09:00
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Thanks guys i was just about to update the thread as id found the answer, but as usual someone had beaten me to it.
I dont think we'll be moving to exchange 2007 anytime some unfortunately.
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