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 Intermittent loss of internet connectivity: a fix
pavankp
post Dec 17 2007, 07:12
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I have had this problem on and off with my BJII. The internet connection works sometimes, and then it stops working. The little 3G icon pops up over the battery for a couple of seconds, and then IE Mobile gives the error "the remote party has ended this connection." Once that happens, it is difficult to get the connection back, even after power-cycling the phone. I spent hours on the phone with AT&T tech support, and considered exchanging my phone for another. But it looks like I finally found a solution. I am posting here in case anyone else has this issue.

There is a GPRS connection called AT&T IMS (under Settings->Connections->GPRS). This seemed incomplete to me. So I deleted it. Ever since I deleted this connection, I have never had the connection drop issue again. Now I have one GPRS connection called MediaNet, and that's it.

I wish AT&T tech support had a clue about these things.


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JBurger
post Dec 18 2007, 07:48
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Well, I have been having exactly same problem and the way I found it to fix it is to go to IE options > Connections and Uncheck Automatically detect Settings and then try again. Most of the time it works. If it doesnt then I restart the phone sad.gif

I will try your suggestion. Didnt ATT get rid of IMS? Not sure why they have that ATT IMS in the phone as a proxy.
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Athenon
post Feb 12 2008, 22:37
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This fixed my internet, thanks! But...it's not working through ActiveSync (getting internet from the desktop).

"The page cannot be displayed or downloaded because the connection was lost. Check the connection and try again later."

EDIT: Solution was to change IE to "The Internet" tongue.gif (And it still works without the USB link too....yay, thank you so much!

QUOTE(pavankp @ Dec 17 2007, 01:12) *
I have had this problem on and off with my BJII. The internet connection works sometimes, and then it stops working. The little 3G icon pops up over the battery for a couple of seconds, and then IE Mobile gives the error "the remote party has ended this connection." Once that happens, it is difficult to get the connection back, even after power-cycling the phone. I spent hours on the phone with AT&T tech support, and considered exchanging my phone for another. But it looks like I finally found a solution. I am posting here in case anyone else has this issue.

There is a GPRS connection called AT&T IMS (under Settings->Connections->GPRS). This seemed incomplete to me. So I deleted it. Ever since I deleted this connection, I have never had the connection drop issue again. Now I have one GPRS connection called MediaNet, and that's it.

I wish AT&T tech support had a clue about these things.

This post has been edited by Athenon: Feb 12 2008, 22:45
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IronSoulJah
post Feb 13 2008, 15:12
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Thank you very much for this.....I haven't been able to use the net on my BJII for over a week. I just never got around to calling AT&T about it. Now I don't have to, your fix worked. Thanks again.....
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pchitti
post Feb 13 2008, 21:03
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Man I hope this fixes mine. Almost ready to get rid of it and get a MotoQ. Hate when it kicks google off because of the loss of internet.
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Soadrocksever
post Apr 16 2008, 04:42
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hm weird, it works... but kinda sporaticly, ill have to test it more and see.
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spartanrob
post Apr 16 2008, 14:48
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Thank you. I'm going to give this a try as this has been driving me nuts.

UPDATE: this is working great for me. Thanks again.

This post has been edited by spartanrob: Apr 17 2008, 13:22
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spartanrob
post Apr 18 2008, 14:48
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QUOTE(spartanrob @ Apr 16 2008, 14:48) *
Thank you. I'm going to give this a try as this has been driving me nuts.

UPDATE: this is working great for me. Thanks again.


I just had my first repeat of the issue in 2 days sad.gif
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