a little confused... |
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 Jan 30 2008, 17:28
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#1
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 Enthusiast  Group: Posters Posts: 174 Joined: 26th December 2005 From: Oxfordshire Member No.: 164,451 Device(s): Vario III, Nokia 5300  |
hi
i finally "bit the bullet" and shelled out £120 for a Vario 3 on flest 25 however, the very nice guy in the shop pu web 'n' walk as an add-on (so i could remove it). Now from what i can tell its all the standard web n'n walk package, but both times i've gone online the vario has shown hsdpa coverage i'm a bit scared now if my account hasn't been setup and i have to wait for a PIN to be sent for the t-mobile website in the post so can't check up on it...have i actually got web 'n' walk...and if so how am i getting HSDPA on standard...and can you get HSDPA without web 'n' walk? thanks in advance -------------------- Aston University 2008/9 - Marketing - WOO :D
HTC Kaiser (T-Mo MDA V3 branded) - TLR 6.1 ROM, 2GB MicroSD, iGo 8 on a 515MB MicroSD, T-Mobile FlexT 25 + Web 'n' Walk Standard Acer Aspire Gemstone Blue 6920G - Intel Core 2 Duo T5750 2GHz, 3GB PC2-6400, 200GB HDD, ATi Radeon HD3650 512MB, Dolby Virtual Surround + True5.1 Output, Blu-Ray, HDMI, Fingerprint Recognition, Windows Vista Ultimate SP1, Office 2007 Pro Plus with Onenote 2007 I know what I'm doing, I'm just not doing it :) |
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Jan 30 2008, 17:31
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#2
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 Addict  Group: Posters Posts: 803 Joined: 29th November 2002 From: Sheffield Member No.: 279 Device(s): V1615 |
i'd give them a call and check...
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Jan 30 2008, 18:15
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#3
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Enthusiast Group: Posters Posts: 174 Joined: 26th December 2005 From: Oxfordshire Member No.: 164,451 Device(s): Vario III, Nokia 5300 |
it would seem its all on and ready
the very nice lady who answered after i spent a whole zero seconds on hold (about 20 minutes better than orange) confirmed everything about my account and went through confirming all the details about billing and everything t-mobile customer service are SO much better than orange! andrew -------------------- Aston University 2008/9 - Marketing - WOO :D
HTC Kaiser (T-Mo MDA V3 branded) - TLR 6.1 ROM, 2GB MicroSD, iGo 8 on a 515MB MicroSD, T-Mobile FlexT 25 + Web 'n' Walk Standard Acer Aspire Gemstone Blue 6920G - Intel Core 2 Duo T5750 2GHz, 3GB PC2-6400, 200GB HDD, ATi Radeon HD3650 512MB, Dolby Virtual Surround + True5.1 Output, Blu-Ray, HDMI, Fingerprint Recognition, Windows Vista Ultimate SP1, Office 2007 Pro Plus with Onenote 2007 I know what I'm doing, I'm just not doing it :) |
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Jan 30 2008, 18:32
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#4
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TOMnia ! Group: Moderator Team Posts: 952 Joined: 26th November 2007 From: Right Here, Right Now! Member No.: 326,361 Device(s): Samsung SGH-i900 Omnia |
I must add another comment about T-Mobile customer service. It's fantastic compared to most companies I have to deal with. They answer the phone promptly and courteously. The emails are personal and address your issue, rather than a stock response. Plus they are human and not script driven. I had a great laugh with one customer services person last week.
Well done T-Mobile, might not be teh best coverage, but the best Customer Service by miles and with decent phone packages too. -------------------- --
My Toys: Omnia: Samsung SGH-i900 Omnia - 8GB SD HC TyTNic T-Mobile MDA Vario III - Dutty's Diamond Rom V1.0 wEEEbeastie Asus EEE PC 4GB Black 702 - Pimped with 2GB RAM, 16GB SD HC Class 6, Bluetooth. O-SeXy Advent 4211 - 2GB Ram - 250GB HDD - Running OSX Leopard like a dream! Doris She has bewbs! (Not her real name tho!) |
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Jan 30 2008, 20:54
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#5
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Diehard  Group: Posters Posts: 436 Joined: 6th March 2006 From: Hampshire, UK Member No.: 176,218 Device(s): Vario III |
Another +1 for customer service with T-mobile.
O2 were boring, typical, didn't care about me as a customer, didn't care to keep me as a customer. My first call to t-mobile was because I didn't want to wait the 3 days for my online pin to come through for online billing. I phoned up and a nice guy clicked a button and it all went through. He then said "hey, whilst you're here, you're got content lock on so you can't access cool stuff like facebook on your phone, you want me to remove that for you since you're over 18?" Sure, I said, so he did it and while it was processing struck up a nice conversation about what we were both doing at the weekend and how he'd been drinking too much and stuff (obviously by this point realising I am a young person myself) and was a great guy. And 0 hold time is fantastic too! All in all very pleasant especially considering other companies that won't just be rude but plain lie to you. |
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Jan 31 2008, 08:43
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#6
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Addict Group: Posters Posts: 803 Joined: 29th November 2002 From: Sheffield Member No.: 279 Device(s): V1615 |
Yep, for questions like that (and indeed just a friendly chat) I had no probs throughout my T-Mobile contract. Rate them way way above Orange. If I could have chosen my current provider (work contract) I'd have stayed with them.
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Jan 31 2008, 17:19
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#7
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Newbie  Group: Posters Posts: 9 Joined: 26th January 2008 Member No.: 349,337 Device(s): HTC tytyn2 |
Yeah, I agree. Went on holiday and phoned CS to get my international barring lifted and got chatting about holidays. Got a nice personal text from them telling me which networks were affiliated and to connect to so I could reduce my bill.
Upgraded my phone a month ago and retentions were great too and sorted a local branch for me to pick up the phone that day, checking it was in stock. Well impressed compared to Orange and Three before |
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Jan 31 2008, 21:33
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#8
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Diehard Group: Posters Posts: 436 Joined: 6th March 2006 From: Hampshire, UK Member No.: 176,218 Device(s): Vario III |
QUOTE(Jamesie M @ Jan 31 2008, 18:19)  Upgraded my phone a month ago and retentions were great too and sorted a local branch for me to pick up the phone that day, checking it was in stock. Well impressed compared to Orange and Three before Wow. That IS good! I'll look forward to upgrading! 
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