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 The MoDaCo + eXpansys £2.5m voucher bonanza
Monolithix
post Apr 1 2008, 15:17
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That sucks sad.gif Expansys are rubbish with their due dates (although admittedly not the only retailer guilty of doing it).


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Mysterious Stran...
post Apr 1 2008, 15:56
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QUOTE(sponge @ Apr 1 2008, 13:27) *
I'd be interested to know if anyone actually received their phone. I read on the coolsmartphone forum that someone may have ordered the whole stock in one go. If that's the case and individual (non-business) customers like me missed out, it's even more infuriating.


Sorry to hear this, but the price was so low ( under cost) so they could clear the stock! There was never any chance of them getting more - if you'd rung up a real person would have told you this - as they did me when I went and collected some - I think the 'stock due xxxx thing is automated based on usual lead times from suppliers etc - eXpansys are known for this. You seriously think they'll buy in more stock to sell at a loss? It was £250 when I bought one 18 months ago. The offer was first mentioned here on 21st feb. They've still got pink ones ( wonder why?...) and many people here benefitted, myself included, so it was a real offer. If they had 500 and someone orders 500 and someone else orders 1, if they're trying to clear stockroom space whose order you think they'll process?
If you really want this phone buy the pink one and a sillicone case or see if there are covers available on eBay yet. I believe the big customer sells parts via hongkong so the devices bought in quantity were most likely bought to be stripped for parts.

Sorry, just being realistic. Ya snooze ya lose...

M.S
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sponge
post Apr 1 2008, 17:31
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QUOTE(Mysterious Stranger @ Apr 1 2008, 16:56) *
Sorry to hear this, but the price was so low ( under cost) so they could clear the stock! There was never any chance of them getting more - if you'd rung up a real person would have told you this - as they did me when I went and collected some - I think the 'stock due xxxx thing is automated based on usual lead times from suppliers etc - eXpansys are known for this. You seriously think they'll buy in more stock to sell at a loss? It was £250 when I bought one 18 months ago. The offer was first mentioned here on 21st feb. They've still got pink ones ( wonder why?...) and many people here benefitted, myself included, so it was a real offer. If they had 500 and someone orders 500 and someone else orders 1, if they're trying to clear stockroom space whose order you think they'll process?
If you really want this phone buy the pink one and a sillicone case or see if there are covers available on eBay yet. I believe the big customer sells parts via hongkong so the devices bought in quantity were most likely bought to be stripped for parts.

Sorry, just being realistic. Ya snooze ya lose...

M.S


I contacted a 'real person' and they told me they were getting more stock in. If they ran out of stock so quickly, possibly back in February, then they should have withdrawn the advert. (As they now have.) So not only did they continue to advertise stock they didn't have, their staff are mis-informing their customers when queries are made about that stock. I hesitate to use the word lie, but if the shoe fits...

All the other points you mention are none of my concern as a consumer. I don't care if the goods are sold at a loss; they might not be for all I know. If there was no chance of them getting any more, then they should override the 'automated system' (if there is one) to reflect that situation.

They should not advertise goods for sale in the knowledge that when the advertisement appears before the public the goods will not be available.

A quick trawl of the internet reveals many people complaining about exactly the same thing. I suppose it's a good job they don't take your money until the goods are dispatched.


This post has been edited by sponge: Apr 1 2008, 17:40


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Monolithix
post Apr 1 2008, 21:56
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QUOTE(Mysterious Stranger @ Apr 1 2008, 16:56) *
If you really want this phone buy the pink one and a sillicone case or see if there are covers available on eBay yet. I believe the big customer sells parts via hongkong so the devices bought in quantity were most likely bought to be stripped for parts.


I'm actually still tempted to get one in pink and try out a dismantling/custom paint job on it biggrin.gif


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Mysterious Stran...
post Apr 1 2008, 22:33
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QUOTE(sponge @ Apr 1 2008, 18:31) *
I contacted a 'real person' and they told me they were getting more stock in. If they ran out of stock so quickly, possibly back in February, then they should have withdrawn the advert. (As they now have.) So not only did they continue to advertise stock they didn't have, their staff are mis-informing their customers when queries are made about that stock. I hesitate to use the word lie, but if the shoe fits...

They should not advertise goods for sale in the knowledge that when the advertisement appears before the public the goods will not be available.


They didn't run out in febuary, last one I ordered was 15th March. They were freely availble for at least a month after being mentioned here.
An advert is only ever an invitiation to make an offer to buy, it's not a contract until they confirm it. Orders are processed 8am - 5pm IIRC. Outside of this, an item can still be 'in stock' despite having no stock if others have already placed an order request.

Saying something is '500 in stock expected 6 days' is not saying it is in stock, it is they are expecting 500 in stock in 6 days, so they haven't advertised stock they don't have. When you ordered, they had no stock 'in stock now' - it was only ever guestimated. Check the thread, I was casting doubts they'd get any more before you'd even ordered:

QUOTE(Mysterious Stranger @ Mar 13 2008, 23:52) *
...if it does indeed come back in stock. Plus point is a smartflip comes with a leather-ette case. Minus point is it comes with an EU mains adapter.
Been saying 500+ in stock - 3 days for a while now. Although the extra one I ordered tuesday night is ready for collection apparently so they must have some...

M.S



QUOTE(sponge @ Mar 25 2008, 18:44) *
When I ordered it, they quoted several hundred in stock, 5 days iirc. It's now been over a week, the listing is gone and my order has said 'estimated 6 days' every day since. I'm starting to think I'll never see the phone. mad.gif



They may have been trying to recall stock from other countries - as the offer was available in the US as well it might be difficult re-allocating. They keep the listing up until there is no chance of getting any more. Like you say, they are known for this, it was even mentioned in the very thread mentioning the offer!

QUOTE(Monolithix @ Apr 1 2008, 22:56) *
I'm actually still tempted to get one in pink and try out a dismantling/custom paint job on it biggrin.gif


When I first had one I was tempted to use the stripdown guide and re-spray the front gold, for that complete StarTrek communicator look. Never got around to it but might retire my original one now i have some replacements and do it to that.

M.S


This post has been edited by Mysterious Stranger: Apr 1 2008, 22:34
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timeline
post Apr 1 2008, 23:35
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Expansys always say things like several hundred in stock, etc and when you order it says something else entirely. Their staff are rude/incompetent, and treat me like it's my privelege to buy from them and they have no need to explain why my item keeps getting delayed.

See here for more complaints
http://www.expansys.com/ft.aspx?k=106410
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timeline
post Apr 3 2008, 03:02
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Just wondering if there are any spare voucher codes left, last day?
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Shadowfixeruk
post May 12 2008, 11:16
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Umm - Don't suppose you have any vouchers left that didn't run out on the 4th of April Paul?
huh.gif huh.gif

Something to the tune of £130 would be ace wink.gif

Cheers
SF



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Paul (MVP)
post May 12 2008, 11:45
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Er, sadly not!

We'll try and do something similar again in the future tho...

P


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Paul (MVP)
post Jul 18 2008, 12:40
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It's back smile.gif

Grab your own voucher!

Please enter your email address (codes are sent via email)





The offer is £10 to put towards an order of £20 or more between now and the 4th August 2008!

To use your code you can:

- Enter it in the Voucher Code field at checkout, or;
- Call 0161 868 0868 and quote it and the fact you are purchasing via MoDaCo to your sales advisor, or;
- Email info@expansys.com with your voucher code after placing your order, again stating you are purchasing via MoDaCo

Enjoy biggrin.gif

P


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~Rob
post Jul 18 2008, 12:42
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Done! biggrin.gif
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