Help problem with the buttons!

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Help problem with the buttons!

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killabyte

May 28 2008, 16:45

Post #1

Newbie

Group: Posters
Posts: 3
Joined: 7th May 2008
Member No.: 386,254

Device(s): spv e650

i have a problem with the direction buttons on my orange e650.
left and right work (up and down with the keyboard out) but the up and down dont work. when i press them and im in the menu the icon im on will just flash. but if i hold either the up or down it scrolls realy fast upwards. any ideas what could be at fault? i flashed dr gonzos rom and it didnt make any difference it still does the same

owziee

May 29 2008, 17:30

Post #2

Regular

Group: Posters
Posts: 54
Joined: 1st August 2007
From: Sweden
Member No.: 284,112

Device(s): HTC S710

QUOTE(killabyte @ May 28 2008, 18:45)

Sound like a hardware issue to me, I'd send it back for repair.

killabyte

Jun 1 2008, 20:12

Post #3

Newbie

Group: Posters
Posts: 3
Joined: 7th May 2008
Member No.: 386,254

Device(s): spv e650

thanks for the reply.
i bought the handset off ebay. is there still a way i can get htc to repair it?
cheers

sarie

Jun 2 2008, 06:23

Post #4

Newbie

Group: Posters
Posts: 1
Joined: 12th June 2007
From: Grand Rapids, MI & Chicago, IL
Member No.: 266,039

Device(s): HTC S710

My phone has been doing the same thing for several months already. I've called HTC a few times and they told me that it should still be under warranty, so hopefully I won't have to pay for it when I send it in.

However, upon physical examination of the d-pad itself (after sliding it out), I noticed that the plastic part holding the d-pad button to the rest of the keyboard is ripped and almost completely off--which of course is NOT a good thing considering the d-pad button slides out if you push it downward while pulling out.

Before calling HTC, I reset my phone to make sure it wasn't a software issue...which did nothing. So it must be hardware related...sadly. Once in awhile though the button will work fine... very puzzling.

LechuckE650

Jul 9 2008, 17:56

Post #5

Newbie

Group: Posters
Posts: 12
Joined: 26th May 2007
Member No.: 260,344

Device(s): SPV E650

My E650 middle button has stopped functioning properly after only 14 months and I was wondering if it's an inherent fault as it is now out of 12 month warranty period. I heard that inherent faults are covered for up to 6 yrs in England. Orange didn't want to know unless I stumped up £70 or took out £6 a month insurance.

If anyone knows if this is a common fault I can present HTC with evidence for a free repair/replacement.

Gray.

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Time is now: 21st August 2008 - 22:33

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