Touch Diamond on T mobile: problems with internet and Gmail

Please Log In or Register - it's FREE!

You Are Here » MoDaCo » Pocket PC / Windows Mobile Professional (Touchscreen) » Pocket PC Device Specific » HTC Diamond - Diamond.MoDaco.com

Touch Diamond on T mobile: problems with internet and Gmail

Options

Sergeant Pluck

Jun 29 2008, 11:50

Post #1

Newbie

Group: Posters
Posts: 21
Joined: 26th June 2008
Member No.: 401,972

Device(s): HTC Touch Diamond on T Mobile

Hi all

I am having real difficulties with this phone's internet access. I am fairly new to this so please make any advice fairly simple

I am able to initiate an HSDPA connection. However, I am often unable to move from this to actually display web pages - sometimes it does, sometimes it doesn't. I often get a message: "Cannot connect with your current settings...". At other times it is fine.

More specifically I seem to have lost the ability to access my Gmail via the email service.

Is there some kind of problem at the T-mobile end???

Advice appreciated on how to describe / work through / resolve this.

Generally I must say I am a little disappointed with this phone. I often cannot get things to work that other people seem to have no problem with - e.g the Gsen utility posted here will not work on my phone.

The main reason I am disappointed is battery life - so poor that it really limits the phone's usefulness. I went for this phone as I needed something with WM for Outlook sync between work and home. I really wish I didn't need that as it would open up a range of much better phones.

Monolithix

Jun 29 2008, 14:13

Post #2

Moderator - Boing!
Group Icon

Group: Admin Team
Posts: 8,545
Joined: 12th December 2002
From: Guildford, UK
Member No.: 993

Device(s): HTC TyTN II

I find that my Diamond is *really* poor for signal quality, i've only had it a few days though so i'll see how it goes. I've found that when it does lose signal though it can need a full soft reset to recapture it, the same goes for the problem you describe, which i've also encountered.

GSen i have downloaded but am as yet to have tried out. Battery life is on par, 24 hours on HSDPA, 36-48 on GPRS. I struggle to believe anyone who claims better than that! On the other hand HTC have managed to achieve this with a battery 450mAhrs less capacity than the equally performing Kaiser!

--------------------

This months MoDaCo WinMo Week device: the MWg Zinc II! Ask your questions HERE and download the show here!

2.25GB of backup storage online for free with Mozy! - https://mozy.com/?ref=VQ664H

Sergeant Pluck

Jun 29 2008, 23:20

Post #3

Newbie

Group: Posters
Posts: 21
Joined: 26th June 2008
Member No.: 401,972

Device(s): HTC Touch Diamond on T Mobile

I have the Gsen working now, and the "mute on turning face down" which I could not get to work previously. It remains to be seen how useful these things are to me

but I at least like to have the option.

Yes, sensitivity to signal is poor for such a high spec phone.

I still suspect that there is some kind of problem at the T-mobile end with data. Have not figured it out yet.

My main current concern is that I am unable to get a Gmail email account to work, despite all the settings I can think of being correct.

And in this day and age a phone should come with sufficient capacity to last a few days, whatever one is doing with it. I am not going down the route of a large battery as this completely negates one of my main plus points for this phone, a compact size and shape. I'd rather invest in an extra battery. The price being asked for the replacement back for the large battery is a joke considering the production costs of a simple piece of plastic.

Monolithix

Jun 30 2008, 08:14

Post #4

Moderator - Boing!
Group Icon

Group: Admin Team
Posts: 8,545
Joined: 12th December 2002
From: Guildford, UK
Member No.: 993

Device(s): HTC TyTN II

Just tried my GMail account, worked fine over IMAP using both imap.gmail.com and imap.googlemail.com (incidentally i'm on TMob too). Battery is disappointing but not unexpected unfortunately

--------------------

Paul (MVP)

Jun 30 2008, 09:11

Post #5

The Main Man
Group Icon

Group: Admin Team
Posts: 19,559
Joined: 6th November 2002
From: Norwich, UK
Member No.: 1

Device(s): HTC Advantage

GMail (and hosted GMail) fine here!

P

--------------------

Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog!

£10 off a £20 spend at eXpansys - click for details

wardy

Jun 30 2008, 19:19

Post #6

Been around a while
Group Icon

Group: Posters
Posts: 168
Joined: 30th November 2002
From: London
Member No.: 360

Device(s): Dopod 818 Pro

Untick the proxy setting in T-mobile Internet in advanced network config . also change your user name in the same settings to user and password to wap . this will sort your issue out. I bet you cant connect to msmn either.

--------------------

Cheers Wardy

HTC Tytn II

Sergeant Pluck

Jun 30 2008, 23:00

Post #7

Newbie

Group: Posters
Posts: 21
Joined: 26th June 2008
Member No.: 401,972

Device(s): HTC Touch Diamond on T Mobile

I do believe that has sorted it out!

Many thanks. Could have sworn I had user and wap in there before (put in manually) but I downloaded the "missing T-mobile" .cab and that must have put in other values.

Cheers

Paul (MVP)

Jul 2 2008, 09:52

Post #8

The Main Man
Group Icon

Group: Admin Team
Posts: 19,559
Joined: 6th November 2002
From: Norwich, UK
Member No.: 1

Device(s): HTC Advantage

The 'official' T-Mo settings include that proxy, but it does tend to cause issues!

P

--------------------

Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog!

£10 off a £20 spend at eXpansys - click for details

WearTheFoxHat

Jul 2 2008, 10:21

Post #9

TyTNic !

Group: News Team
Posts: 773
Joined: 26th November 2007
From: Right Here, Right Now!
Member No.: 326,361

Device(s): T-Mobile MDA Vario III

Does modaco still run the alternate proxy?

--------------------

My Toys:
TyTNic T-Mobile MDA Vario III - 8GB SD HC - Dutty's Diamond Rom V1.0
wEEEbeastie Asus EEE PC 4GB Black 702 - Pimped with 2GB RAM, 16GB SD HC Class 6, Bluetooth.
O-SeXy Advent 4211 - 2GB Ram - 250GB HDD - Running OSX Leopard like a dream!
Doris She has bewbs! (Not her real name tho!)

Paul (MVP)

Jul 2 2008, 10:32

Post #10

The Main Man
Group Icon

Group: Admin Team
Posts: 19,559
Joined: 6th November 2002
From: Norwich, UK
Member No.: 1

Device(s): HTC Advantage

Yeah...

P

--------------------

Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog!

£10 off a £20 spend at eXpansys - click for details

« Next Oldest · HTC Diamond - Diamond.MoDaco.com · Next Newest »

Similar Topics

Topic	Replies	Topic Starter	Views	Last Action
Paul's complete guide to installing OSX Leopard on your MSI Wind / Advent 4211 Video uploading now...	377	Paul (MVP)	107,411	Today, 15:18 Last post by: smudgermac
can anyone confirm if this earpiece connector works with BJII?	3	pk_volt	217	Today, 15:59 Last post by: pratik5705
H1 ROM coming... with haptic feedback for the keyboard!	3	Paul (MVP)	249	Today, 15:55 Last post by: bobsbbq
YouTube on MDA Compact IV	4	whaleyboy	56	Today, 19:08 Last post by: whaleyboy
Orange have exclusive on 16GB Omnia for 6 weeks	2	blackhorse	69	Today, 17:36 Last post by: Bad-Co
Last appeal for help on two Q's	1	fenns	8	Today, 18:29 Last post by: Paul (MVP)

2 User(s) are reading this topic (2 Guests and 0 Anonymous Users)

0 Members:

Display Mode: Standard · Switch to: Linear+ · Switch to: Outline

Track this topic · Email this topic · Print this topic · Subscribe to this forum

Lo-Fi Version

Time is now: 21st August 2008 - 20:36

MoDaCo and Mobiholics are part of the MoDaCo.network, © Paul O'Brien 2002-2007. MoDaCo is managed by Upsolv, LLC.

Our Friends - CoolSmartphone - Smartphone Thoughts - MSMobileNews - MSMobiles - DSL Developments - Brodit Specialists - PDAhut. MoDaCo uses IntelliTxt technology.