Blank Screen of Death |
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 Sep 23 2008, 11:58
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#1
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Newbie  Group: Posters Posts: 26 Joined: 23rd September 2008 Member No.: 429,366 Device(s): Samsung i900 Omnia  |
Hi All,
Firstly, apologies for the first-post question. I'm getting random blank screen of death: where when the phone is in standby mode, ie screen off, and I cant get the screen to come back on until I soft-reset. It can be fine 99% of the time, ie press the power button and the screen lights up as it should do. But, seemingly randomly the screen stays blank although the phone does seem to still be on(?!) This can happen any time whether it is plugged into the charger or not. After 3 hard resets and no change, I'm a little stuck. Does anyone else suffer this problem and/or fixed it by rom updates? I assume it's not a hardware issue....? I'm running a branded vodafone omnia: PDA: i900XXHH1/ACHH1 PHONE: i900BUHG5 Glad to hear anyone's thoughts.. Thanks, Gavin |
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Sep 23 2008, 12:19
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#2
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Regular  Group: Posters Posts: 81 Joined: 30th October 2007 Member No.: 316,745 |
QUOTE(gavzter @ Sep 23 2008, 11:58)  Hi All, Firstly, apologies for the first-post question. I'm getting random blank screen of death: where when the phone is in standby mode, ie screen off, and I cant get the screen to come back on until I soft-reset. It can be fine 99% of the time, ie press the power button and the screen lights up as it should do. But, seemingly randomly the screen stays blank although the phone does seem to still be on(?!) This can happen any time whether it is plugged into the charger or not. After 3 hard resets and no change, I'm a little stuck. Does anyone else suffer this problem and/or fixed it by rom updates? I assume it's not a hardware issue....? I'm running a branded vodafone omnia: PDA: i900XXHH1/ACHH1 PHONE: i900BUHG5 Glad to hear anyone's thoughts.. Thanks, Gavin I experenced the sam issue and thought it was a hardware fault and got a replacement. The second one also showed the similar symptom. I was on the original rom DXHG4. After many shoftware isolation excercise, I pretty much concluded that it was the Samsung widget. For the patches of periods where no problem was experienced I was using Samsung today plugin 2. But in all the cases where I has screen black out issues as you described, I had the widget interface on. I am now on rom DXHI1, and this problem has yet to surface. I activated the widget interface to see if this rom has this issue. So far so good. Plus, the battery drain issue with rom DXHH3 seems to have been solved with this rom. Try not to use Samsung widget. Better yet upgrade the rom to DXHI1. Hope this helps. |
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Sep 23 2008, 13:00
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#3
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Newbie Group: Posters Posts: 26 Joined: 23rd September 2008 Member No.: 429,366 Device(s): Samsung i900 Omnia |
Thanks for the reply!
I'm using today 2 rather than the widget home screen, so can say that's not the cause in my case.. I read on another forum that activating the etiquette feature (silence when you turn the phone over) caused this for one guy. I have this feature enabled too, so I'll disable this feature now and report back.. Thanks again, Gavin |
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Sep 23 2008, 13:04
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#4
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Regular Group: Posters Posts: 81 Joined: 30th October 2007 Member No.: 316,745 |
QUOTE(gavzter @ Sep 23 2008, 13:00) Thanks for the reply! I'm using today 2 rather than the widget home screen, so can say that's not the cause in my case.. I read on another forum that activating the etiquette feature (silence when you turn the phone over) caused this for one guy. I have this feature enabled too, so I'll disable this feature now and report back.. Thanks again, Gavin Right, I always had the etiquette feature on. I will disable it now. But as I posted earlier, no problem with DXHI1 so far. |
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Sep 24 2008, 16:40
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#5
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Newbie Group: Posters Posts: 46 Joined: 18th September 2008 From: winnersh Member No.: 427,613 Device(s): omnia i900 |
im currently using HI1, and still get this black screen, that requires a soft reset. as far as i can make out, for me anyway, it seems to only happen if i leave wifi on and let the back light go off.. very strange.
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Sep 24 2008, 16:47
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#6
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Newbie Group: Posters Posts: 26 Joined: 23rd September 2008 Member No.: 429,366 Device(s): Samsung i900 Omnia |
well, with the etiquette feature off and wifi off all day today, I've had the blank screen of death twice and it's only 5.45pm.
Interestingly I can confirm that the phone is still active as I rang my phone whilst it was in this state and it rang. bizarre. There is seemingly no common explanation, or for that matter a comon fix, for this bug.  I'm going to flash HI1 tonight and see if this works for me .... Gavin |
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Sep 25 2008, 12:57
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#7
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Newbie Group: Posters Posts: 13 Joined: 24th September 2008 Member No.: 429,747 Device(s): Omnia 8gb/16GB SD |
Hi
I've never got a freeze. I'm running SPB Shell (no widget) an S2U2 PDA : BHHG6 TEL XXHG3 -------------------- PDA:i900XKHJ3/XKHJ3
PHONE : i900XXHH9 |
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Sep 25 2008, 14:19
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#8
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Newbie Group: Posters Posts: 7 Joined: 24th September 2008 Member No.: 429,759 Device(s): Samsung Omnia |
I had the same problem - infact I had the blank screen more than 10 times in 24 hours (and the phone was only 24 hours old!)
Since then though I have been toying with trying to fix this or replacing the Omnia with a HTC Touch Diamond... What I have tried so far: 1. Turning OFF Wi-Fi - No Result (still blank screened) 2. Closing all apps before locking the device - No Result (still blank screened) 3. Removing all the apps that I had installed (TomTom 7 etc) - No Result (still blank screened). 4. deactivated the Samsung homescreen Widget (Now using Samsung today plugin 2) - RESULT!!!!! NO MORE BLANK SCREENS.... My phone has now been on for 15 hours and it hasn't blanked once... Not concrete proof I know but it's looking good 
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Sep 25 2008, 15:01
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#9
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Regular Group: Posters Posts: 81 Joined: 30th October 2007 Member No.: 316,745 |
QUOTE(TWDtony @ Sep 25 2008, 14:19) I had the same problem - infact I had the blank screen more than 10 times in 24 hours (and the phone was only 24 hours old!) Since then though I have been toying with trying to fix this or replacing the Omnia with a HTC Touch Diamond... What I have tried so far: 1. Turning OFF Wi-Fi - No Result (still blank screened) 2. Closing all apps before locking the device - No Result (still blank screened) 3. Removing all the apps that I had installed (TomTom 7 etc) - No Result (still blank screened). 4. deactivated the Samsung homescreen Widget (Now using Samsung today plugin 2) - RESULT!!!!! NO MORE BLANK SCREENS.... My phone has now been on for 15 hours and it hasn't blanked once... Not concrete proof I know but it's looking good Yes. I had the similar experience. When SS widget was on, I get blank screen of death but not when I was on SS 2. This was when I was in DXHG4. Upgraded to DXHI1 and no more blank screen of death even with SS widget. |
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Sep 26 2008, 09:34
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#10
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Newbie Group: Posters Posts: 26 Joined: 23rd September 2008 Member No.: 429,366 Device(s): Samsung i900 Omnia |
48 hours since flashing to HI1 and no blank screen of death as yet
 Although I haven't activated the etiquette feature and have stuck with Samsung Today 2. Sorted.. I hope  Gavin |
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Sep 26 2008, 10:39
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#11
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Regular Group: Posters Posts: 145 Joined: 12th September 2008 Member No.: 425,468 Device(s): SGH-i900 |
are you using spb time? i remember once i install some software that controls the backlight and my screen is blank as well when wake up from sleepmode. forgoten what's the software but quite sure it's one of spb software. try diggling around all software and see if there are any option to control wake up status.
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Sep 26 2008, 10:42
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#12
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Newbie Group: Posters Posts: 6 Joined: 26th September 2008 Member No.: 430,437 Device(s): i900 Omnia, i-Mate JASJAR |
QUOTE(TWDtony @ Sep 26 2008, 00:19) 1. Turning OFF Wi-Fi - No Result (still blank screened) 2. Closing all apps before locking the device - No Result (still blank screened) 3. Removing all the apps that I had installed (TomTom 7 etc) - No Result (still blank screened). 4. deactivated the Samsung homescreen Widget (Now using Samsung today plugin 2) - RESULT!!!!! NO MORE BLANK SCREENS.... My phone has now been on for 15 hours and it hasn't blanked once... Not concrete proof I know but it's looking good I found this site by Googling for this problem. My i900 is only 5 days old and has Blank-Screened many times! I tried option 4 and all is now working fine! Thank-you for posting your discovery. |
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Sep 26 2008, 11:14
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#13
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Newbie Group: Posters Posts: 7 Joined: 24th September 2008 Member No.: 429,759 Device(s): Samsung Omnia |
QUOTE(ShaneO @ Sep 26 2008, 11:42) I found this site by Googling for this problem. My i900 is only 5 days old and has Blank-Screened many times! I tried option 4 and all is now working fine! Thank-you for posting your discovery. It seems I may have been a little premature with the "Whoopeee - it's fixed" post above - it's black screened twice today already and to be honest I cannot afford to have a phone that I have to get out of my pocket every 5 minutes and "prod" to see if it's still awake... I'm going back to T-Mobile later to slap the salesman about with it and then to demand a HTC Touch Diamond. 
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Sep 27 2008, 11:47
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#14
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Newbie Group: Posters Posts: 6 Joined: 26th September 2008 Member No.: 430,437 Device(s): i900 Omnia, i-Mate JASJAR |
QUOTE(TWDtony @ Sep 26 2008, 21:14) It seems I may have been a little premature with the "Whoopeee - it's fixed" post above - it's black screened twice today already ... That's a real shame. Mine is DEFINATELY fixed as it was blank-screening several times each day, and since your original suggestion I have not had a single problem. (Now a full 24 hours has passed). Maybe it's because my ROM is a fairly early release? (DXHG3) |
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Sep 28 2008, 01:21
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#15
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Regular Group: Posters Posts: 145 Joined: 12th September 2008 Member No.: 425,468 Device(s): SGH-i900 |
try disabling Power Saving Mode found 2nd last tab in Battery setting page.
i notice when this option is checked, and wireless power save is disabled, whenever i use wireless, the screen will goes standby and cant wake up. but once i disabled it, it works like normal. i'm on HI1 with widget team, didn't see the screen stay blank since i disable Power Saving. |
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Oct 5 2008, 21:51
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#16
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Newbie Group: Posters Posts: 2 Joined: 5th October 2008 Member No.: 434,116 Device(s): Samsung Omnia and P300 |
I never had this problem before this week ( I've had my omnia 6 weeks..)
Samsung UK said return the phone I am jiffy bag that they will provide and be without the phone 2 weeks.....mmmmm not helpful... so I thought about this and the only things that I changed this week were power save and Ettiquette...Power save seems to make no difference however turning off Ettiquette seems to have doen the trick.. If it does not blank screen all week I will assume this is fixed and then I will try with ettiquette back on again and let you all know This post has been edited by James(UK): Oct 5 2008, 22:34 |
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Oct 7 2008, 18:47
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#17
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Newbie Group: Posters Posts: 31 Joined: 18th September 2008 Member No.: 427,646 Device(s): Omnia |
I only started having this problem when I upgraded to HI1
I have never used the Widget screen, and power save has always been disabled on my device. I guess I'll either try HI2 or HI3, or maybe downgrade back to HH2 since I ran that ROM for a week and a half and never had the black screen once To help me (and others perhaps) decide... I know it hasn't been out long but anyone try HI3 and notice an improvement with this problem? -------------------- Sarah - mama of two, sys admin and collecter of phones
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Oct 8 2008, 07:27
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#18
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Regular Group: Posters Posts: 108 Joined: 5th September 2008 Member No.: 423,242 Device(s): Samsung Omnia i900 |
QUOTE(saznpins @ Oct 7 2008, 19:47) I only started having this problem when I upgraded to HI1 I have never used the Widget screen, and power save has always been disabled on my device. I guess I'll either try HI2 or HI3, or maybe downgrade back to HH2 since I ran that ROM for a week and a half and never had the black screen once To help me (and others perhaps) decide... I know it hasn't been out long but anyone try HI3 and notice an improvement with this problem? Ditto for me. Although i've also experienced this problem once so far. |
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Oct 8 2008, 08:41
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#19
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Newbie Group: Posters Posts: 27 Joined: 16th September 2008 Member No.: 426,921 Device(s): i900 |
I got sometimes the blank screen after installing SPB Mobile Shell.
It happened once or twice a day after going to stanby. I uninstalled the SPB and it still had the blank screen so i restored from backup to situation before installing the SPB Shell. And then everything was ok . Anybody also see connection between SPB shell and blank screen ? Is there any setup on SPB to resolve this ? |
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Oct 8 2008, 13:03
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#20
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 Newbie Group: Posters Posts: 24 Joined: 23rd October 2004 From: Bolton, Lancs. Uk Member No.: 61,783 Device(s): Samsung i900 Omnia 8gb |
QUOTE(vlodek @ Oct 8 2008, 09:41) I got sometimes the blank screen after installing SPB Mobile Shell. It happened once or twice a day after going to stanby. I uninstalled the SPB and it still had the blank screen so i restored from backup to situation before installing the SPB Shell. And then everything was ok . Anybody also see connection between SPB shell and blank screen ? Is there any setup on SPB to resolve this ? I have had mine nearly a month and had my 1st real crash last night. The only thing I could think of is when battery is low, there is some conflict in programs to be kept open. I had Coreplayer running, bluetooth on for listening via my headset and my wifi on as was waiting for a confirmation email. When charged, it had froze while charging making impossible to wake. I did a soft reset and it loaded up screen but never asked for my pin so my phone was totally locked up. Tried without sim and still unusable. I guessed a format button config and hey presto, working again now. I had mobile shell installed too but didnt like it. --------------------  |
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