locked up at hellomoto scrn

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locked up at hellomoto scrn

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gmscarlett

Apr 17 2006, 14:41

Post #1

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Member No.: 161,540

Well, since I did the hard reset (and master clear) I was in the process of reloading the task mgr and the file mgr to the phone. While it was loading the software it was stuck looping the loading (spinning) image on the screen. I let it sit for a while and that was all it did. I unplugged the usb cable, turned off the phone and turned it back on, and all I get is the HelloMoto splash screen.

I bought my phone new from a company on eBay. They didn't send an invoice. Moto said that I need a receipt of purchase to show that it is a new phone including the IMEI. Have any of y'all had to send a phone to Moto? Did you need the receipt? I purchased it in Aug of .05 so it's still under the one year warranty....

This post has been edited by gmscarlett: Apr 17 2006, 14:42

awarner (MVP)

Apr 17 2006, 17:07

Post #2

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Posts: 16,728
Joined: 24th November 2002
From: Southampton
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Device(s): C550 and JasJar

If you are stuck on the moto flower screen then try a hard reset again, it should fix your problem.

--------------------

Smartphone and PocketPC History
SPV, E100, E200, C500, C550, C600 (MoDaCo Edition), MPX200, MPX220, MIO8380, Voq Pro, Lobster 700, JasJar, Vario

New and updated Smartphone History

Life's too fast can I get off and walk for a bit?
I used to be top poster.......

gmscarlett

Apr 17 2006, 17:22

Post #3

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Posts: 14
Joined: 6th December 2005
Member No.: 161,540

QUOTE

' date='Apr 17 2006, 12:07' post='732391']If you are stuck on the moto flower screen then try a hard reset again, it should fix your problem.

When I turn it on it won't let me do the hard reset (Blue action key + the power key). The power button will not repsond. The only way to get the phone off is to take out the battery. This really stinks.

m1.carson

Apr 21 2006, 09:17

Post #4

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Joined: 28th August 2003
From: Reading [UK]
Member No.: 14,076

Device(s): MPx200 WM2005

Hi,
awarner is right as always, [I creep well] but orange said "remove the sim card as well, they didn't say why, the other thing you could try is remove the SD card and try a hard reset.
Good luck.

--------------------

I'm not a silver surfer, I'm a shiny pink one !

gmscarlett

Apr 24 2006, 04:38

Post #5

Newbie

Group: Posters
Posts: 14
Joined: 6th December 2005
Member No.: 161,540

No sim or SD in phone. Still won't do a hard reset. Tried putting the sim back in to see if that would help...didn't.

gmscarlett

Apr 24 2006, 04:54

Post #6

Newbie

Group: Posters
Posts: 14
Joined: 6th December 2005
Member No.: 161,540

OKAY!!!! I was looking at www.theunwired.net and found that with the phone off, pressing the Blue key with the power key will give the option for the hard reset. Awarner, is that what you meant by doing the hard reset?

Man, I'm so stoked that it's working again!

awarner (MVP)

Apr 25 2006, 12:38

Post #7

Staff Team Leader
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Group: Admin Team
Posts: 16,728
Joined: 24th November 2002
From: Southampton
Member No.: 53

Device(s): C550 and JasJar

Yep that is how you do a hard reset

There are plenty of guides here on hard resetting or you could have asked

did not realise you were trying a hard reset with the phone already on

Glad to hear it's all ok now.

--------------------

Smartphone and PocketPC History
SPV, E100, E200, C500, C550, C600 (MoDaCo Edition), MPX200, MPX220, MIO8380, Voq Pro, Lobster 700, JasJar, Vario

New and updated Smartphone History

Life's too fast can I get off and walk for a bit?
I used to be top poster.......

m1.carson

Apr 26 2006, 14:49

Post #8

Enthusiast
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Group: Posters
Posts: 156
Joined: 28th August 2003
From: Reading [UK]
Member No.: 14,076

Device(s): MPx200 WM2005

Hi gmscarlett, the mail you sent had a duff address, sent a reply and it bounced, if you send it again I'll re-send the MMS software.

--------------------

I'm not a silver surfer, I'm a shiny pink one !

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