Touch Diamond on T mobile: problems with internet and Gmail |
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 Jun 29 2008, 11:50
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#1
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Newbie  Group: Posters Posts: 21 Joined: 26th June 2008 Member No.: 401,972 Device(s): HTC Touch Diamond on T Mobile  |
Hi all
I am having real difficulties with this phone's internet access. I am fairly new to this so please make any advice fairly simple  I am able to initiate an HSDPA connection. However, I am often unable to move from this to actually display web pages - sometimes it does, sometimes it doesn't. I often get a message: "Cannot connect with your current settings...". At other times it is fine. More specifically I seem to have lost the ability to access my Gmail via the email service. Is there some kind of problem at the T-mobile end??? Advice appreciated on how to describe / work through / resolve this. Generally I must say I am a little disappointed with this phone. I often cannot get things to work that other people seem to have no problem with - e.g the Gsen utility posted here will not work on my phone. The main reason I am disappointed is battery life - so poor that it really limits the phone's usefulness. I went for this phone as I needed something with WM for Outlook sync between work and home. I really wish I didn't need that as it would open up a range of much better phones. |
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Jun 29 2008, 14:13
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#2
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 Moderator - Boing!  Group: Admin Team Posts: 8,550 Joined: 12th December 2002 From: Guildford, UK Member No.: 993 Device(s): HTC TyTN II |
I find that my Diamond is *really* poor for signal quality, i've only had it a few days though so i'll see how it goes. I've found that when it does lose signal though it can need a full soft reset to recapture it, the same goes for the problem you describe, which i've also encountered.
GSen i have downloaded but am as yet to have tried out. Battery life is on par, 24 hours on HSDPA, 36-48 on GPRS. I struggle to believe anyone who claims better than that! On the other hand HTC have managed to achieve this with a battery 450mAhrs less capacity than the equally performing Kaiser! -------------------- This months MoDaCo WinMo Week device: the MWg Zinc II! Ask your questions HERE and download the show here! 2.25GB of backup storage online for free with Mozy! - https://mozy.com/?ref=VQ664H |
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Jun 29 2008, 23:20
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#3
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Newbie Group: Posters Posts: 21 Joined: 26th June 2008 Member No.: 401,972 Device(s): HTC Touch Diamond on T Mobile |
I have the Gsen working now, and the "mute on turning face down" which I could not get to work previously. It remains to be seen how useful these things are to me
 but I at least like to have the option. Yes, sensitivity to signal is poor for such a high spec phone. I still suspect that there is some kind of problem at the T-mobile end with data. Have not figured it out yet. My main current concern is that I am unable to get a Gmail email account to work, despite all the settings I can think of being correct.  And in this day and age a phone should come with sufficient capacity to last a few days, whatever one is doing with it. I am not going down the route of a large battery as this completely negates one of my main plus points for this phone, a compact size and shape. I'd rather invest in an extra battery. The price being asked for the replacement back for the large battery is a joke considering the production costs of a simple piece of plastic. |
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Jun 30 2008, 08:14
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#4
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Moderator - Boing! Group: Admin Team Posts: 8,550 Joined: 12th December 2002 From: Guildford, UK Member No.: 993 Device(s): HTC TyTN II |
Just tried my GMail account, worked fine over IMAP using both imap.gmail.com and imap.googlemail.com (incidentally i'm on TMob too). Battery is disappointing but not unexpected unfortunately
-------------------- This months MoDaCo WinMo Week device: the MWg Zinc II! Ask your questions HERE and download the show here! 2.25GB of backup storage online for free with Mozy! - https://mozy.com/?ref=VQ664H |
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Jun 30 2008, 09:11
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#5
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 The Main Man Group: Admin Team Posts: 19,799 Joined: 6th November 2002 From: Norwich, UK Member No.: 1 Device(s): HTC Advantage |
GMail (and hosted GMail) fine here!
P -------------------- Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog! £10 off a £20 spend at eXpansys - click for details |
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Jun 30 2008, 19:19
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#6
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 Been around a while  Group: Posters Posts: 168 Joined: 30th November 2002 From: London Member No.: 360 Device(s): Dopod 818 Pro |
Untick the proxy setting in T-mobile Internet in advanced network config . also change your user name in the same settings to user and password to wap . this will sort your issue out. I bet you cant connect to msmn either.
-------------------- Cheers Wardy
HTC Tytn II |
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Jun 30 2008, 23:00
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#7
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Newbie Group: Posters Posts: 21 Joined: 26th June 2008 Member No.: 401,972 Device(s): HTC Touch Diamond on T Mobile |
I do believe that has sorted it out!
 Many thanks. Could have sworn I had user and wap in there before (put in manually) but I downloaded the "missing T-mobile" .cab and that must have put in other values. Cheers
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Jul 2 2008, 09:52
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#8
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The Main Man Group: Admin Team Posts: 19,799 Joined: 6th November 2002 From: Norwich, UK Member No.: 1 Device(s): HTC Advantage |
The 'official' T-Mo settings include that proxy, but it does tend to cause issues!
P -------------------- Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog! £10 off a £20 spend at eXpansys - click for details |
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Jul 2 2008, 10:21
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#9
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TyTNic !  Group: News Team Posts: 790 Joined: 26th November 2007 From: Right Here, Right Now! Member No.: 326,361 Device(s): T-Mobile MDA Vario III |
Does modaco still run the alternate proxy?
-------------------- --
My Toys: TyTNic T-Mobile MDA Vario III - 8GB SD HC - Dutty's Diamond Rom V1.0 wEEEbeastie Asus EEE PC 4GB Black 702 - Pimped with 2GB RAM, 16GB SD HC Class 6, Bluetooth. O-SeXy Advent 4211 - 2GB Ram - 250GB HDD - Running OSX Leopard like a dream! Doris She has bewbs! (Not her real name tho!) |
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Jul 2 2008, 10:32
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#10
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The Main Man Group: Admin Team Posts: 19,799 Joined: 6th November 2002 From: Norwich, UK Member No.: 1 Device(s): HTC Advantage |
Yeah...
P -------------------- Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog! £10 off a £20 spend at eXpansys - click for details |
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