Can't get camera database to load... |
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 Dec 20 2007, 18:27
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#1
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Newbie  Group: Posters Posts: 2 Joined: 20th December 2007 Member No.: 335,231 Device(s): T Mobile MDA Vario III  |
Have registered and used Cameraware successfully in the past on my previous phone. ( MDA Vario)
Have now loaded it on to my new Vario III ( same mobile number, same network), but try as I might I can't get the camera database to respond... Serial number and activation number were accepted OK. Built in GPS works a dream... On 'Options' menu, Register is greyed out ( so I presume I'm still registered as a paying customer??), but on settings menu, 'Check for update' is also greyed out. I've tried uninstalling and reinstalling, reloading the software several times, but still no luck after several days. HELP!! my licence needs this software!! 
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Dec 20 2007, 20:14
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#2
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 The Main Man  Group: Admin Team Posts: 20,495 Joined: 6th November 2002 From: Norwich, UK Member No.: 1 Device(s): HTC Advantage |
If they're greyed out, you're not registered, but you're connected. You can only complete registration when disconnected from GPS.
So... Start CamerAware -> DON'T CONNECT TO GPS -> Ensure credentials are in registration dialogue (case sensitive) -> Do Settings / Check for Update -> OK app version prompt -> select yes to download DB. When registered, the register button disappears altogether  P -------------------- Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog! £10 off a £20 spend at eXpansys - click for details |
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Dec 21 2007, 13:26
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#3
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Newbie Group: Posters Posts: 2 Joined: 20th December 2007 Member No.: 335,231 Device(s): T Mobile MDA Vario III |
QUOTE(Paul (MVP) @ Dec 20 2007, 20:14)  If they're greyed out, you're not registered, but you're connected. You can only complete registration when disconnected from GPS. So... Start CamerAware -> DON'T CONNECT TO GPS -> Ensure credentials are in registration dialogue (case sensitive) -> Do Settings / Check for Update -> OK app version prompt -> select yes to download DB. When registered, the register button disappears altogether P Excellent ;- worked a dream - thanks for the fast response!!
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May 9 2008, 15:23
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#4
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Newbie Group: Posters Posts: 4 Joined: 13th November 2007 Member No.: 321,673 Device(s): tytn11 |
I'm having exactly the same problem and when i enter reg details etc the option to register can still be seen in the menu, also when I try toupdate the DB i get ""unable to check for updates, please try again later...this has been happening alll day? The application runs but no camera database is loaded??
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May 9 2008, 15:25
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#5
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The Main Man Group: Admin Team Posts: 20,495 Joined: 6th November 2002 From: Norwich, UK Member No.: 1 Device(s): HTC Advantage |
Does the internet connection work on your device?
P -------------------- Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog! £10 off a £20 spend at eXpansys - click for details |
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May 9 2008, 15:41
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#6
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Newbie Group: Posters Posts: 4 Joined: 13th November 2007 Member No.: 321,673 Device(s): tytn11 |
I'm having exactly the same problem and when i enter reg details etc the option to register can still be seen in the menu, also when I try toupdate the DB i get ""unable to check for updates, please try again later...this has been happening alll day? The application runs but no camera database is loaded??
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May 12 2008, 09:33
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#7
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Newbie Group: Posters Posts: 4 Joined: 13th November 2007 Member No.: 321,673 Device(s): tytn11 |
QUOTE(Paul (MVP) @ May 9 2008, 16:25) Does the internet connection work on your device? P Hi Paul, Yes it does. The key and registration data is correct in the licence area, I then save it, get a message confirming that the details are saved but still no sign of the camera database and the registration option is still available? |
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May 12 2008, 10:15
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#8
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Newbie Group: Posters Posts: 4 Joined: 13th November 2007 Member No.: 321,673 Device(s): tytn11 |
QUOTE(FLIND @ May 12 2008, 10:33) Hi Paul,
Yes it does. The key and registration data is correct in the licence area, I then save it, get a message confirming that the details are saved but still no sign of the camera database and the registration option is still available? |
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Jun 18 2008, 10:00
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#9
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The Main Man Group: Admin Team Posts: 20,495 Joined: 6th November 2002 From: Norwich, UK Member No.: 1 Device(s): HTC Advantage |
Select 'Product Update' to validate the key and get the DB.
P -------------------- Paul O'Brien - Microsoft MVP, Mobile Devices, MoDaCo.network Founder. Check out my Blog! £10 off a £20 spend at eXpansys - click for details |
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Jul 12 2008, 10:14
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#10
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Newbie Group: MoDaCo Plus Posts: 3 Joined: 21st June 2008 From: UK Member No.: 400,438 Device(s): HTC Diamond |
QUOTE(Paul (MVP) @ Dec 20 2007, 21:14) If they're greyed out, you're not registered, but you're connected. You can only complete registration when disconnected from GPS. So... Start CamerAware -> DON'T CONNECT TO GPS -> Ensure credentials are in registration dialogue (case sensitive) -> Do Settings / Check for Update -> OK app version prompt -> select yes to download DB. When registered, the register button disappears altogether P thanks Paul..now have it registered with green light..had crazy minute trying to start up the program without the gps kicking in...sorted now..many thanks james |
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