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 Diamond touch screen failure
Sergeant Pluck
post Jul 6 2008, 18:34
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Touch screen seems to have failed mad.gif

No response from the screen at all. Phone is locked and cannot be unlocked without the touch screen, as far as I know.

Is my only option a hard reset?

Help appreciated.
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Joost39
post Jul 6 2008, 19:41
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QUOTE(Sergeant Pluck @ Jul 6 2008, 20:34) *
Touch screen seems to have failed mad.gif

No response from the screen at all. Phone is locked and cannot be unlocked without the touch screen, as far as I know.

Is my only option a hard reset?

Help appreciated.

Have you tried to take the battery out andt put it back in again?


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Sergeant Pluck
post Jul 6 2008, 20:50
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QUOTE(Joost39 @ Jul 6 2008, 20:41) *
Have you tried to take the battery out andt put it back in again?


Yes. I then put it on charge and now the screen is intermittently responding, slowly and jerkily, to touch some of the time, but not well enough to make the phone usable.

So does that mean it is a software / OS problem rather than the screen itself?

I guess there is not a lot else for it but to hard reset?

Could the above problem be related to dampness?
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Sergeant Pluck
post Jul 6 2008, 22:36
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Just to update this for information, I hard reset the device. This proceeds OK until the first screen comes up, the alignment page. It takes forever to come up, and a click on the first position has no effect until some minutes later when it moves to the second position. And so on... until the startup process freezes entirely still on the alignment screen.

It's a goner sad.gif
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Monolithix
post Jul 6 2008, 23:48
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Sounds like a faulty device then, unlucky sad.gif

Where did you get it from?


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Sergeant Pluck
post Jul 7 2008, 20:50
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QUOTE(Monolithix @ Jul 7 2008, 00:48) *
Sounds like a faulty device then, unlucky sad.gif

Where did you get it from?


expansys.
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l3v5y
post Jul 7 2008, 22:11
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QUOTE(Sergeant Pluck @ Jul 7 2008, 21:50) *
expansys.

Warranty?


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