Morning,

I spoke to someone at T-mobile Retentions yesterday who told me that the T- Mobile MDA Compact IV has been recalled. It's software faults have been that severe. They expect a new batch in September sometime.

Is this common news?

Hi first of all you've posted in the smartphone section when it really should be in the pocket pc or diamond forum but im sure the mods will move it for you.
I find it highly unlikely since its still showing on the website in fact its the most heavily promoted mda Ive seen on tmob's website.

Chances are the guy didnt know what he was talking about, perhaps he didnt have any or stock or something or was trying to fob you off with an alternative.

I'm running the stock rom on the compact iv and its not great but usable better than a lot of the buggy phones put out in the past.

I suspect we will never see a rom upgrade but perhaps a new batch from september onwards will come with 1.93.
They may of course be recalling them, but the fact its on the website seems to indicate otherwise, wasnt there a similiar rumour going around about orange recalling diamonds.

Steve, Thanks for the reply! The guy at T-mobile said that I could have the phone when it came back in - due early september. So i took their word on that. Otherwise i dont see why they wouldn't give it me -if it really was in stock. I just wanted to be sure if anyone else had been told something similar.

Mods,

Sorry about the post being in the wrong forum. Please would you shift it to the correct location?

Have to admit it seems strange, the rom version is buggy thats true but all tmobile need to do is put out new firmware.
Maybe it has been recalled and the website hasnt been updated, on the other hand when I first phoned to get my upgrade it took 3 cust service guy until they discovered they even stocked the compact iv.

Maybe worth phoning again and speaking to someone else, are you sure they didnt think vario iv as reports are that tmobile are holding that back because of software issues.
Best of luck let us know how you get on.
Edit: Just phoned making out I was a new customer, and was told that they havent been recalled, but just that they are waiting on a new delivery, due to demand for the phone it may be as late as the 5th september or on the other hand could be tommorow. Strange it still shows in stock on website. Local store also has them.

I ordered my Diamond yesterday to pick up from a store on Saturday. The woman in retentions did say there were 540 people waiting for a home delivery of the Diamond and she had no expected date, which is why I opted to get the phone from the store

Was there any mention of a recall of this handset? The guy I spoke to today said that people who recently purchased it would be getting call backs and emails to return the phones

Was there any mention of a recall of this handset? The guy I spoke to today said that people who recently purchased it would be getting call backs and emails to return the phones

I think you will find that the "recall" was for their stock and not for ones already shipped to clients.

ok seems tmobile doesnt know its head from its arse lol
after 4 phone calls to various departments direct sales/ tech support /local store.

I havent once been told about a recall only that the phone is out of stock.

One guy at direct sales said the handset wasnt even availble yet and that the was no way I could have one.

Personnally I feel that they wont recall any handsets far too much hassle, but issue a software update and the new batch of stock may well be delayed beacuse they are applying the update to the next batch.

As an owner of a compact 4 I will keep this thread updated if I recieve a recall.

Of course the other thing they may be doing is re-issuing the handset with the larger battery the same as sprint in the us are doing.
Any guys here working for tmobile that could give us some firm information?

cheers Steve, that would be good. Yes any T-mob insiders who could shed some light would also be much appreciated.
I am quite confused as the two people i spoke to (from different departments) had the same story. But then it seems to fit with that there is a big waiting list and a short (allegedly) waiting time

The whole situation is very confusing, hopefully someone from tmobile will be lurking the forums and shed some light on the info.


Any other compact iv owners had any communication from tmobile?

Htc have released new firmware for the generic diamond as have vodafone so i reckon this is what the issue is. Like I said though the same handset due for release on the sprint network in the u.s has the larger battery included out of the box, so theres that possibilty as welll.

Its sounding like the new batch will almost certainly have a new firmware hopefully this will be made available for existing owners without the need to change handset, unlesss of course they do add the larger battery.

A similiar situation happened last year with the mda touch which was taken off the market fairly quickly and replaced with the larger 256mb version, so perhaps its the same, although there was no recall I got stuck with the 128mb

Hope i dont suffer for being an early adopter again.