Orange response to rumours about the E200 |
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 Nov 26 2003, 11:45
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#1
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 Regular  Group: Posters Posts: 67 Joined: 1st September 2003 Member No.: 14,492  |
Hi all - just wanted to update you on the official Orange response to those rumours about the SPV E200...
The SPV E200 is not being withdrawn from sale in the UK, contrary to reports on an Internet news site. Orange is not aware of customer complaints regarding software faults, the phone has not been “sent back to the manufacturer” and there are no plans for a recall of the product. Orange continues to market and sell the phone and looks forward to continued success with the SPV range. Orange takes the posting of these false allegations very seriously and is currently considering whether to take any further action. There you go! Obviously, we are continually updating and improving on our products, so keep up the feedback. Cheers! Mr Orange |
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Nov 26 2003, 12:28
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#2
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Regular Group: Posters Posts: 132 Joined: 21st November 2003 Member No.: 21,662 |
If you're not aware, damnit I'll make a complaint.
What's the best way to go about this? 150? Email? Fax? |
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Nov 26 2003, 12:29
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#3
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Labrador Group: Posters Posts: 91 Joined: 27th November 2002 Member No.: 155 |
Mr O
I'm not an E200 user yet (depends mainly on the joystick), so have you got an official response on the joystick (or do you know when there will be one)?  |
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Nov 26 2003, 12:34
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#4
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 No.1 the larch  Group: Posters Posts: 982 Joined: 26th November 2002 From: Hampshire, UK Member No.: 103 Device(s): Touch Pro2 |
Hello Mr.O besides the bugs to complain about how about the huge amount of money you are asking for an upgrade to the E200 for customers that have been with Orange for well over 5 years? I don't want to have to spend in excess of £50 a month online rental and then some just to bring the price down.
Is customer loyalty not that important to Orange? -------------------- Interesting Times
(SPV>E200>C500>Qtek9100>Vario2>Touch Dual>Touch Pro2) |
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Nov 26 2003, 12:36
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#5
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Regular Group: Posters Posts: 94 Joined: 24th November 2002 Member No.: 48 |
QUOTE Orange is not aware of customer complaints regarding software faults Is the awful call quality a hardware fault? Should we return phones for replacement? |
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Nov 26 2003, 12:59
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#6
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 Enthusiast  Group: Posters Posts: 280 Joined: 12th December 2002 From: European Union Member No.: 984 |
QUOTE Hi all - just wanted to update you on the official Orange response to those rumours about the SPV E200...
The SPV E200 is not being withdrawn from sale in the UK, contrary to reports on an Internet news site. Orange is not aware of customer complaints regarding software faults, the phone has not been “sent back to the manufacturer” and there are no plans for a recall of the product. Orange continues to market and sell the phone and looks forward to continued success with the SPV range. Orange takes the posting of these false allegations very seriously and is currently considering whether to take any further action. There you go! Obviously, we are continually updating and improving on our products, so keep up the feedback. Cheers! Mr Orange Thank you for the response on the brilliant forum of MoDaCo! I have published corrective news item here: http://msmobiles.com/news.php/1703.html. |
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Nov 26 2003, 13:13
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#7
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No.1 the larch Group: Posters Posts: 982 Joined: 26th November 2002 From: Hampshire, UK Member No.: 103 Device(s): Touch Pro2 |
msmobiles are you English? If so then you might want to make a few more corrections to the grammer and spelling, if not I'll let you off
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Nov 26 2003, 13:27
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#8
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 Hardcore  Group: Posters Posts: 1,308 Joined: 10th May 2003 From: Aylesbury, UK Member No.: 5,872 Device(s): nokia N95 8Gb |
msmobiles said:
QUOTE Thank you for the response on the brilliant forum of MoDaCo! I have published corrective news item here: http://msmobiles.com/news.php/1703.html. And filled his pants at the same time! :wink: -------------------- Device history: Nokia 5146, Nokia 3120, Nokia 7110 (x3), Nokia 6210 (x2), Ericsson T39, Ericsson T68, Sony Ericsson T68i, Orange SPV (x2), SPV E100 (x3), Nokia 6600 (x2), SPV C550, MDA Vario
 |
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Nov 26 2003, 13:30
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#9
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Enthusiast Group: Posters Posts: 280 Joined: 12th December 2002 From: European Union Member No.: 984 |
QUOTE msmobiles are you English? If so then you might want to make a few more corrections to the grammer and spelling, if not I'll let you off :) I am not English, I am, ethnically speaking, 100% Polish (part of Slavic family of nations - the same as Russia). Yes, please be so nice and send me corrections of grammer either here on the forum or through the [fully anonymous] contact form at: http://msmobiles.com/contactus.php I would be grateful! |
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Nov 26 2003, 13:32
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#10
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 SpinDoctorBlow Group: Posters Posts: 2,765 Joined: 25th February 2003 From: Edinburgh, UK Member No.: 3,060 |
QUOTE Obviously, we are continually updating and improving on our products, so keep up the feedback. Em... I know this is off topic for this thread, but given the above statement - will you be telling us what the story is with the 1.6 update? -------------------- "... time is an illusion ... lunchtime doubly so ..."
http://monosapiens.9f.com |
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Nov 26 2003, 13:37
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#11
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Hardcore Group: Posters Posts: 1,308 Joined: 10th May 2003 From: Aylesbury, UK Member No.: 5,872 Device(s): nokia N95 8Gb |
As much as I want info on 1.6, the subject is E200?
I'd like to know what will be happening about the 4-way joystick problem! |
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Nov 26 2003, 13:42
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#12
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 Regular Group: Posters Posts: 77 Joined: 20th October 2003 From: North London Member No.: 18,714 |
It's amusing what different people see has the major issue now. I'm more interested in a phone that will outlast the sunset if i actually use it and would far rather hear about a bigger battery than a better wiggle now i've got my phone!
jon |
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Nov 26 2003, 13:42
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#13
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SpinDoctorBlow Group: Posters Posts: 2,765 Joined: 25th February 2003 From: Edinburgh, UK Member No.: 3,060 |
I know, I know!!
I just find remarks like the one above, under the current circumstances, too inflammatory to go unmentioned! :wink: Sorry - I will stick to topic & go cry elsewhere! :oops: |
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Nov 26 2003, 13:53
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#14
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Hardcore Group: Posters Posts: 1,308 Joined: 10th May 2003 From: Aylesbury, UK Member No.: 5,872 Device(s): nokia N95 8Gb |
Hey Blow, don't worry - I'm right there crying with you! :cry:
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Nov 26 2003, 13:57
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#15
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Addict Group: Posters Posts: 822 Joined: 19th November 2003 From: London - UK Member No.: 21,445 Device(s): HTC TyTN II |
If I call Orange and say the battery blows I want a refund will they comply? Or if a better battery is released will they give me one for nothing? At the moment I cant go away on business without my charger, its not the end of the world, but it is a pain in the a$$. As has been stated by others, I have to put my phone on charge over night everyday at the moment. This is not acceptable.
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Nov 26 2003, 14:08
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#16
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 Diehard  Group: Posters Posts: 486 Joined: 24th February 2003 From: Vizag, India Member No.: 3,022 |
QUOTE Orange takes the posting of these false allegations very seriously and is currently considering whether to take any further action. What is there to consider !! Go for it.. Orange :wink: |
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Nov 26 2003, 14:23
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#17
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Newbie  Group: Posters Posts: 33 Joined: 1st August 2003 From: Cambs, UK Member No.: 11,768 |
So basically Orange are burying their heads in the sand then?
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Nov 26 2003, 14:38
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#18
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Newbie Group: Members Posts: 1 Joined: 26th November 2003 From: UK Member No.: 22,245 |
QUOTE Orange is not aware of customer complaints regarding software faults Is it me.... or does this sound like a statement from a certain software company? :roll: |
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Nov 26 2003, 14:44
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#19
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 Diehard Group: Posters Posts: 367 Joined: 27th January 2003 From: Manchester Member No.: 2,353 |
i think they have their heads above ground but just put their fingers in their ears when they hear any problems!
whilst i appreciate that mr orange has a job to do, he is oranges spokesperson in modaco and is it therefore not unreasonable to expect that he would look on here more than once a blue moon. if he did he would be aware of issues with the e200 or perhaps he is aware he just has his "if i ignore it it will go away" hat on! Posted from my SmartPhone! -------------------- No I have not come to see your jolly green giant!
Now either keep noise down or ill have you chucked out! |
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Nov 26 2003, 14:51
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#20
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Regular Group: Posters Posts: 132 Joined: 21st November 2003 Member No.: 21,662 |
QUOTE QUOTE Orange is not aware of customer complaints regarding software faults Is it me.... or does this sound like a statement from a certain software company? :roll: I found a feedback form. So I've detailed my problems to Orange technical support, once I get a reponse they can no longer say they're not aware :roll: |
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