Did I just brick my phone??, Occured during update |
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 Sep 4 2008, 20:26
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#1
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Newbie  Group: Posters Posts: 10 Joined: 18th June 2008 Member No.: 399,624 Device(s): Blackjack II  |
My phone was updating correctly until it hit phase 3. My comp then popped up with a new hardware thing, and i cancelled it. I didnt know i had to install the modem drivers!. Now the installer is waiting for the next image and my phone in the phase 3 is saying time and it is just going up and down. Can i Cancel install and do it again? i dont mind losing data, i just want a functional phone!
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Sep 4 2008, 21:19
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#2
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Newbie Group: Posters Posts: 12 Joined: 7th June 2008 Member No.: 396,142 Device(s): BlackJack II |
QUOTE(Chris Benz @ Sep 4 2008, 13:26)  My phone was updating correctly until it hit phase 3. My comp then popped up with a new hardware thing, and i cancelled it. I didnt know i had to install the modem drivers!. Now the installer is waiting for the next image and my phone in the phase 3 is saying time and it is just going up and down. Can i Cancel install and do it again? i dont mind losing data, i just want a functional phone! RTFM |
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Sep 4 2008, 21:50
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#3
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 Newbie Group: Posters Posts: 9 Joined: 24th April 2008 From: nugget land Member No.: 381,853 Device(s): BLACKJACK II |
it did that to mine to. I had the drivers installed. I didn't cancel though I just let it do it's thing and finished fine. It finds the hardware again.
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Sep 4 2008, 22:55
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#4
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 Staff Team Leader  Group: Admin Team Posts: 17,188 Joined: 24th November 2002 From: Southampton Member No.: 53 Device(s): C550 and JasJar |
You should not have needed to install any drivers to flash the device.
The only suggestion if it is still stuck would be to try and update again. Bricking a phone all depends on where during the flash process the crash happened. -------------------- 3 mobile where the words "customer" and "service" only exists in the dictionary
Smartphone and PocketPC History SPV, E100, E200, C500, C550, C600 (MoDaCo Edition), MPX200, MPX220, MIO8380, Voq Pro, Lobster 700, JasJar, Vario  New and updated Smartphone History Life's too fast can I get off and walk for a bit? I used to be top poster....... |
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Sep 4 2008, 23:11
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#5
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Addict  Group: Posters Posts: 573 Joined: 10th May 2007 Member No.: 254,928 Device(s): HTC P6500 |
QUOTE(awarner (MVP) @ Sep 4 2008, 23:55) You should not have needed to install any drivers to flash the device. Not in the case of flashing samsung smartphones. i haven't done my i617 yet but with the i607, if the modem driver isn't installed *prior* to starting the flash procedure, the phone cannot be recognised in it's bootloader mode. The i607 needs activesync disabling, the i617 supposedly does not according to the instructions, but still needs the modem driver - included in the update package. M.S |
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Sep 8 2008, 21:40
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#6
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Newbie Group: Posters Posts: 8 Joined: 25th February 2008 From: USA Member No.: 360,456 |
QUOTE(Chris Benz @ Sep 4 2008, 15:26) My phone was updating correctly until it hit phase 3. My comp then popped up with a new hardware thing, and i cancelled it. I didnt know i had to install the modem drivers!. Now the installer is waiting for the next image and my phone in the phase 3 is saying time and it is just going up and down. Can i Cancel install and do it again? i dont mind losing data, i just want a functional phone! There's no way to recover your phone without sending it to Samsung for a courtesy 14 day long repair job (or a warranty replacement if you are in the one year warranty). I hope someone proves me wrong, but after hours on the phone with samsung when the same thing happened with mine, I am fairly certain that you are screwed thanks to Samsung's inferior product quality. |
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Sep 9 2008, 02:17
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#7
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Newbie Group: Posters Posts: 8 Joined: 19th February 2008 Member No.: 358,068 |
I also had a problem when I tried to update to 6.1.
I followed the XP instructions here: http://ars.samsung.com/customer/usa/jsp/fa...mp;AT_ID=132706 The first two phases of the download work fine. But the 3rd phase hangs. I had to pull the battery to get the phone to shut down. I tried the update a second time with the same result. The good news is the phone still works. When I inserted my sim card and turned on the phone 6.1 seems to work ok. I can get email and make calls. However when I perform the last step and check the versions by entering *#1234#, the PDA version is correct, but the phone version is not. I assume this is because I skipped the last part of the upgrade. Any ideas? Anyone else have this problem? Thanks. |
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Sep 10 2008, 12:51
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#8
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Newbie Group: Posters Posts: 8 Joined: 19th February 2008 Member No.: 358,068 |
I tried running the 6.1 upgrade from another XP machine and this time it worked all the way through. I have no idea what the problem was on my other PC. Firewall maybe.
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Sep 11 2008, 03:15
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#9
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 Enthusiast  Group: Posters Posts: 280 Joined: 8th February 2004 From: USA Member No.: 31,559 |
QUOTE(awarner (MVP) @ Sep 4 2008, 22:55) You should not have needed to install any drivers to flash the device. The only suggestion if it is still stuck would be to try and update again. Bricking a phone all depends on where during the flash process the crash happened. A rare miscue Awarner  Samsung devices have to have the modem drivers installed in order to be recognized by the bootloader. Their instructions are VERY clear on this. Some of their phones are so lame that they require you to keep going in and out of the windows connection manager, enabling and disabling the USB connection Meanwhile, all over the planet, iPhones are being updated without problems. "Windows Mobile, when your life lacks Drama, we're there to help"  MadSci |
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