Huge Orange UK network failure affects 1.5 Million handsets! |
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 Sep 6 2007, 17:17
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#1
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 Hardcore  Group: Members Posts: 1,336 Joined: 9th May 2005 From: Oadby, Leicester, UK Member No.: 128,356 Device(s): Vario II, 8310, C600, C550  |
 Orange UK have yet to make an official statement regarding the incident but sources indicate that approximately 1.5 million handsets, regardless of model, mobile number or geographical area were affected by the failure. Orange, in an unofficial statement, have advised that if your handset was affected, you should switch off your handset and switch it back on again to ensure that it can still connect to the network correctly. A press release from Orange is expected within the next few days Phil [EDIT: MoDaCo readers have also reported problems with the Orange internet service during this period as well] -------------------- |
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Sep 6 2007, 17:49
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#2
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 Hardcore Group: Members Posts: 8,218 Joined: 9th April 2003 From: Coventry, UK Member No.: 4,510 Device(s): HTC Touch Dual / SPV E650 |
QUOTE(The Doctor @ Sep 6 2007, 18:17)  A press release from Orange is expected within the next few days Phil Yeah, no rush. We talking Q3 or Q4 ? 
-------------------- First 48 Hours with a Smartphone ? Go here
Installing skins & other software MoDaCo Plus ! - join here Orange Official SPV Application Unlocking "What shirt am I wearing bro ? Are you serious ?" Jermaine Beckford 14th January 2008 |
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Sep 6 2007, 19:01
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#3
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 Timelord Group: Posters Posts: 1,611 Joined: 6th September 2003 From: Gallifrey Member No.: 15,319 |
QUOTE(The Doctor @ Sep 6 2007, 18:17) Orange, in an unofficial statement, have advised that if your handset was affected, you should switch off your handset and switch it back on again to ensure that it can still connect to the network correctly. So thats the official, "Have you tried turning it off and on, yet?" then???? |
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Sep 6 2007, 21:21
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#4
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 BANNED  Group: Banned Posts: 573 Joined: 30th January 2003 Member No.: 2,480 |
QUOTE(Dr Who @ Sep 6 2007, 20:01) So thats the official, "Have you tried turning it off and on, yet?" then???? well this is all really really odd.... since I was on the phone during 8:10 and was texting all evening :/ -------------------- [sigtracker]2480[/sigtracker]
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Sep 6 2007, 21:57
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#5
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 Shiny Happy Person  Group: Posters Posts: 31 Joined: 19th May 2003 From: Aberdeenshire Member No.: 6,441 Device(s): SPV E650 |
Could be coincidence, but the Orange network has also been down most of this afternoon and evening in the North East of Scotland, it only came back up a couple of hours ago.
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Sep 6 2007, 22:59
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#6
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 Abre Los Ojos Group: Posters Posts: 758 Joined: 14th February 2003 From: NewcastleGateshead Member No.: 2,830 Device(s): HTC TyTn II |
Didn't just seem to be the mobile network, as I couldn't use the IP phone on my Orange Livebox either last night, and using my BT line to phone a friend who isn't even on Orange gave me a service unavailabl message.
-------------------- I will tell you in another life when we are both cats
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Sep 6 2007, 23:15
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#7
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Newbie Group: Posters Posts: 6 Joined: 15th December 2005 Member No.: 162,961 Device(s): c500 |
i had no problems yesterday in london on orange.
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Sep 6 2007, 23:20
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#8
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Hardcore Group: Members Posts: 8,218 Joined: 9th April 2003 From: Coventry, UK Member No.: 4,510 Device(s): HTC Touch Dual / SPV E650 |
I don't remember using my phone at all last night but I couldn't access my Orange email account from my PC.
Don't know if that is connected |
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Sep 7 2007, 01:20
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#9
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Hardcore Group: Members Posts: 1,336 Joined: 9th May 2005 From: Oadby, Leicester, UK Member No.: 128,356 Device(s): Vario II, 8310, C600, C550 |
QUOTE(Disco Stu @ Sep 7 2007, 00:20) I don't remember using my phone at all last night but I couldn't access my Orange email account from my PC. Don't know if that is connected Maybe... did some background reading before posting and it seems this isn't the first network failure orange has had, internet or mobile phone-wise... Phil |
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Sep 7 2007, 02:27
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#10
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 Regular  Group: Posters Posts: 112 Joined: 28th July 2007 From: Ohio, USA Member No.: 282,809 Device(s): TyTn II |
I'm curious how many realized that it was a network wide failure. Fairly sad that it took four hours to rectify, but at least it was night, and not during heavy business hours. There probably would have been riot in the streets full of business men.
-------------------- Tired of waiting for the Tilt, Kaiser, P4550, 8925, Vario III, TyTn II.
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Sep 7 2007, 11:21
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#11
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Abre Los Ojos Group: Posters Posts: 758 Joined: 14th February 2003 From: NewcastleGateshead Member No.: 2,830 Device(s): HTC TyTn II |
At first I thought it was just my local cell had gone down, as my phone was getting no signal at all, despite numerous network scans, and phone resets. I was then more curious when my orange IP phone wasn't working either, and suspected something bigger than just Gateshead.
It would be nice if there was a service status on their web page for them to admit faults, and what scale they are at the time, and give a time frame for a fix. |
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Sep 7 2007, 13:40
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#12
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 Regular Group: Posters Posts: 66 Joined: 30th May 2004 From: Cornwall, UK Member No.: 44,967 Device(s): TYTN II |
Afternoon
I think I was affected by this. The first I knew was a bitchy phone call to our land line by my lady asking me why my phone was off and my answer phone didnt work... I did some playing that night, phoning my mobile from my land line was fun. Dial the last number then instant "derrrrrrrrrrrrr" tone down the phone. I tried turning on and off that night to no avail. Also I could send texts but not receive. The most random bit was yesterday (day after the problem) when my phone buzzed notifying me of 4 missed calls... and I dont mean the orange sms "you have a missed call" propper, push softkey view notification. Its back to "normal" now but just another thing pushing me towards T-Mob. Cheers Ben |
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