philgriffiths

Modaco Shop Support

5 posts in this topic

Forgive me if i have missed the blindingly obvious link somewhere. (been a long day) But what happened to the product support forums for the MoDaCo shop?

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...yes, I noticed that a while ago...and I am STILL waiting for a response with reference to my faulty SP3 cradle...

...hmmm...

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Yes, I removed the forum at their request, they feel they can delivery a better customer experience with people telephoning their support line.

P

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...interesting for an online store...I would have thought they could pick things up and reply at their leisure without being chased over the phone. I have patiently waited for a response for at least 3 weeks now. So now I have to chase them by calling???

...hmmm...

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I wouldn't look at it like that...

You can of course still email them, but the feeling is that you will receive a better customer experience by calling them and having your issue resolved hopefully there and then, and I tend to agree.

P

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