Guest Griff_FFOC Posted December 21, 2005 Report Share Posted December 21, 2005 If you want to cancel but keep your number, a little trick is to get a Virgin PAYG sim and port your number over to that, then you should be able to port it back to orange on a new contract. A bit of a hassle, but do-able. Link to comment Share on other sites More sharing options...
Guest MonkeyJug Posted December 21, 2005 Report Share Posted December 21, 2005 i upgraded mine yesterday. rang them on sunday night, and i had the phone on tuesday morning. it was free too! i've been on a £30 per month contract for the last couple of years and got a free upgrade from my e200 to c500 this time last year as well... :) Link to comment Share on other sites More sharing options...
Guest fergus74 Posted December 22, 2005 Report Share Posted December 22, 2005 Just noticed that the Orange website now has the C600 up as FREE on a Pay Monthly contract. Surely they can't then try to charge you if you want to upgrade and you're out of contract? Can they...? :??: Link to comment Share on other sites More sharing options...
Guest snowgoon Posted December 22, 2005 Report Share Posted December 22, 2005 yes they can fergus - they did for me! Apparently phone providers are no longer too concerned with customer churn, preferring to concentrate on the higher earners... so if your monthly bill falls into a certain band you have to pay to upgrade, if you monthly bills are higher you'll get it for free. As I pointed out to Orange, the phone is free for new customers, why should I pay to upgrade - answer given: "that's just the way the system works". Retentions didn't even want to discuss it and handed me my PAC code sharpish. Link to comment Share on other sites More sharing options...
Guest magicbob Posted December 22, 2005 Report Share Posted December 22, 2005 For me, upgrade cost £29.99. I'm on, Talk time 60 Orange world access 4 Text 120 Last Bill £30.98 Even allowed me to keep the same contract... So I bit his hand off. Phone's due tomorrow or the day after. :) Link to comment Share on other sites More sharing options...
Guest chs_arg Posted December 22, 2005 Report Share Posted December 22, 2005 Hi what PAC code is? Link to comment Share on other sites More sharing options...
Guest MadBoy Posted December 22, 2005 Report Share Posted December 22, 2005 louisg post Dec 19 2005, 13:10 well i got my free phone and a 12 month contract i also moved onto the direct plan 500 mins and 1000 texts for £55 lost my 5 weekend bundle which has cheesed me off but nevermind. i was on a 45 tariff previously i had to go through to customer relations to get it. Hi, how did you get it on a 12 Month Contract please?? Reason I ask is cos I was told by Orange CS that the above Contract is only available on an 18 month Contract!!! Do I need to go through to the Retentions Deprtment?? Oh & I'm currently on the O2 400 Tarrif (400 x-mins + 50 Free Txt's), 15 meg GPRS Package + 120 Txt Bundle, bills usually come in just under or over £100 a month :) Link to comment Share on other sites More sharing options...
Guest generationgav Posted December 23, 2005 Report Share Posted December 23, 2005 Do I need to go through to the Retentions Deprtment?? Oh & I'm currently on the O2 400 Tarrif (400 x-mins + 50 Free Txt's), 15 meg GPRS Package + 120 Txt Bundle, bills usually come in just under or over £100 a month :) <{POST_SNAPBACK}> As you can tell, some people are struggling with getting them down; but if you phone up, with your tariff, I think you can demand that somebody delivers the C600 personally and cleans your shoes while they're there. Speak to retentions mate. Link to comment Share on other sites More sharing options...
Guest MadBoy Posted December 23, 2005 Report Share Posted December 23, 2005 As you can tell, some people are struggling with getting them down; but if you phone up, with your tariff, I think you can demand that somebody delivers the C600 personally and cleans your shoes while they're there. Speak to retentions mate. <{POST_SNAPBACK}> Hi, Believe it or not, I spoke to the Retention's Dept. this morning & said that I'm wanting to stay with Orange, but want a FREE C600 on Direct 500 Tariff (500 Mins x-net + 1000 Txt's a month for £55), but sait that I only want it on a 12 month Contract, also told him the truth that it wasn't that I didn't want an 18 Month Contract, but that I like to upgrade my Phone every 12 Months & not wanting to wait 18 Months to be able to do so!!! Didn't have argue or anything, he said I'll see what I can do, & sure enough got the Direct 500 Tariff on a 12 Month Contract. :D One slight drawback :D Parcel Line don't operate the 3 days between Christmas & New Year, so will have to wait till the first week of Jan to receive my new Phone!!! Something to look forward to I suppose!!! ;) Link to comment Share on other sites More sharing options...
Guest Monolithix [MVP] Posted December 26, 2005 Report Share Posted December 26, 2005 If you want to cancel but keep your number, a little trick is to get a Virgin PAYG sim and port your number over to that, then you should be able to port it back to orange on a new contract. A bit of a hassle, but do-able. My understanding was that you can't port a SIM _again_ for 3 months after your initial port. Means you have to have a different number for 3 months... Link to comment Share on other sites More sharing options...
Guest Griff_FFOC Posted December 27, 2005 Report Share Posted December 27, 2005 My understanding was that you can't port a SIM _again_ for 3 months after your initial port. Means you have to have a different number for 3 months... <{POST_SNAPBACK}> There would be a delay, it's not like it's possible to do it in a week. I've not tried this myself just what i've heard from people. Link to comment Share on other sites More sharing options...
Guest generationgav Posted December 28, 2005 Report Share Posted December 28, 2005 (edited) Right; I decided (slightly begrudgingly) that for what I wanted Orange would be about £10 a month cheaper than O2, even though I quite liked the SP5. Upgrades told me the usual story, 18 months etc. and said there's no way I can do it. Phoned retentions, asked for my PAC code, she said she was surprised that Upgrades even said 18months and made it out like they made a mistake and 12months was fine. Because I'm a 3rd party account holder I had to phone up a 2nd time to upgrades to pretend I was the main account holder (my father) Retentions didn't even ask me for my name or password! Edited December 28, 2005 by generationgav Link to comment Share on other sites More sharing options...
Guest Maksymilian Posted January 3, 2006 Report Share Posted January 3, 2006 hopefully my c600 arrives on thursday got a new price plan as well - 500 x mins anythime - 100 inc texts for £30/month told Orange that I was thinking of leaving to join 3. After they stopped laughing they price matched ;) only down side is that its an 18 mth contract. I dont think that this is too big a problem ( wont be tempted to upgrade to a stop gap phone like the c550 was to the c500! ) Link to comment Share on other sites More sharing options...
Guest beauchambers Posted January 5, 2006 Report Share Posted January 5, 2006 I forgot to mention - when I phoned them on Saturday, I waited on hold for 15 minutes to get through to retentions. In the end, they were so busy they had to phone me back - an hour later! I guess they've got quite a few customers trying to leave! <{POST_SNAPBACK}> Orange Retentions are only about 40 people who work 4 on 4 off 12hr shifts so only 20 are on at a time Link to comment Share on other sites More sharing options...
Guest burnsnet Posted January 5, 2006 Report Share Posted January 5, 2006 Hi The C600 Upgrade for my wife arrived yesterday (ordered on 19th Dec). I paid nothing for the upgarde ;) and so far my wife is very happy indeed!!! I'm just waiting for the M3000 and then I'll be happy too! Cheers James Link to comment Share on other sites More sharing options...
Guest gazzaman28 Posted January 6, 2006 Report Share Posted January 6, 2006 I'm currently on a £35/month contract which ends up costing me around £50-£55 a month all together. I called upgrades and they offered me a free upgrade from C500 to C600 but I wanted to change to the new Direct plan (100xnet minutes & 500 texts for £25) and they would only let me have that on an 18 month contract. I moaned and told them I would cancel and go PAYG for 3 months and then start a new contract. She didn't seem too bothered about how frustrated I was. A friend suggested I call retentions and lo and behold they offered me the 12 month contract straight away. The only thing they couldn't match was the £50 free talk time which new customers get - he said there was nothing he could do about that. He was very helpful anyway and I should hopefully get the new phone on monday or tuesday. Link to comment Share on other sites More sharing options...
Guest Griff_FFOC Posted January 6, 2006 Report Share Posted January 6, 2006 I'm currently on a £35/month contract which ends up costing me around £50-£55 a month all together. I called upgrades and they offered me a free upgrade from C500 to C600 but I wanted to change to the new Direct plan (100xnet minutes & 500 texts for £25) and they would only let me have that on an 18 month contract. I moaned and told them I would cancel and go PAYG for 3 months and then start a new contract. She didn't seem too bothered about how frustrated I was. Why wait three months? Can't you cancel and a take a new one out online straight away (or with in a few days anyway)? Link to comment Share on other sites More sharing options...
Guest stasu5884 Posted January 6, 2006 Report Share Posted January 6, 2006 I'm currently on a £35/month contract which ends up costing me around £50-£55 a month all together. I called upgrades and they offered me a free upgrade from C500 to C600 but I wanted to change to the new Direct plan (100xnet minutes & 500 texts for £25) and they would only let me have that on an 18 month contract. I moaned and told them I would cancel and go PAYG for 3 months and then start a new contract. She didn't seem too bothered about how frustrated I was. A friend suggested I call retentions and lo and behold they offered me the 12 month contract straight away. The only thing they couldn't match was the £50 free talk time which new customers get - he said there was nothing he could do about that. He was very helpful anyway and I should hopefully get the new phone on monday or tuesday. <{POST_SNAPBACK}> I got the same sort of response, i am on an old £21 contract and was told that it would cost me £80 to upgrade, but when i pointed out that i could take out a new £20 contact and get the phone free, the still could not help me. So i went to the top, sent a fax addressed to the customer services director, lo and behold 2 weeks later! got a call from somebody in customer relations, who after explaining the diffrence between the offers in the "New Contracts" and the "Upgrades" said was i still intrested in upgrading, and that as i had been a loyal customer for quite a few years (about 10) they would let me have the upgrade free. Phone arrived yesterday and i am very very happy with it. So, moral of the story, forget those people on the shop floor and go straight to the top and argue. It may work.. it did for me. Good Luck Link to comment Share on other sites More sharing options...
Guest Griff_FFOC Posted January 11, 2006 Report Share Posted January 11, 2006 Well contract ran out yesterday so rang Orange who said it would be a £50 upgrade for the C600. Tried always to get them to waive the fee and or change to one of the direct plans. Would they have, would they heck. Ended up stumping up the £50 fee. Could have been worse I guess. Link to comment Share on other sites More sharing options...
Guest barrowfordred Posted January 11, 2006 Report Share Posted January 11, 2006 I'm on talk 120 - Just rung retentions and got the C600 for £0. Contract finished in October. Link to comment Share on other sites More sharing options...
Guest Leaskovski Posted January 12, 2006 Report Share Posted January 12, 2006 I'm on talk 120 - Just rung retentions and got the C600 for £0. Contract finished in October. <{POST_SNAPBACK}> Bah! How much do you usually pay orange every month!? I pay them about £30 inc VAT and they asked for about £50 to upgrade. The beggers! Link to comment Share on other sites More sharing options...
Guest Disco Stu Posted January 12, 2006 Report Share Posted January 12, 2006 My monthly bill is just over £40 on average but can get over £100 when roaming and checking football scores.... Cost £Nil, Upgrade fee £Nil Mind you, had money changed hands I'd be looking for a refund by now.... ;) Link to comment Share on other sites More sharing options...
Guest Griff_FFOC Posted January 12, 2006 Report Share Posted January 12, 2006 It does seem to be a case of it depending on who you speak to, and how helpful they feel at the time. The woman I spoke to wasn't having any of it. It was £50, stick with whatI got, or cya' later alligata' Link to comment Share on other sites More sharing options...
Guest barrowfordred Posted January 12, 2006 Report Share Posted January 12, 2006 Bah! How much do you usually pay orange every month!? I pay them about £30 inc VAT and they asked for about £50 to upgrade. The beggers! <{POST_SNAPBACK}> I usually pay £29 - £33 per month. Link to comment Share on other sites More sharing options...
Guest dacuk Posted January 12, 2006 Report Share Posted January 12, 2006 I just received my C600 upgrade from a C500. What is the best way of getting everything (contacts, calendar, sms, email, programs, etc) from the old one to the new one? Thanks in advance for any helpful tips. Link to comment Share on other sites More sharing options...
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