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MAJOR soft reset problem

16 posts in this topic

Posted

Hi folks

Ive had this device for 12 hours now, and in that period, ive been forced to hard-reset TWICE - both times AFTER spending many hours installing apps and setting it up to my preference, and JUST BEFORE I could backup the damn thing,

I'd like to know if any of you are suffering from this same problem: a soft-reset that results in the system failing to reboot, leaving it hanging on the boot screen. Further soft-boots do nothing. Only a hard reset makes the device usable again

very frustrating indeed. I'm not sure whther to exchange it for a replacement, or sod the the damn thing, and demand a refund.

Any input ill be appreciated

cheers

theyeti

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Posted

I've had to hard reset 3 times so far.

- after setting a ringtone with vibrate mode + calling the phone

- activatinq voice command, while windows media is running

- voice command w/ sync

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Posted

I've had to hard reset 3 times so far.

- after setting a ringtone with vibrate mode + calling the phone

- activatinq voice command, while windows media is running

- voice command w/ sync

<{POST_SNAPBACK}>

Ive reached my third hard reset now, unbelievable!

1st one: - after installing Tennis Addict game .. it asked me to soft reset

2nd: - no apparant reason, the phone's backlight went off after 2 mins of activity, i pressed a button to switch it back on. it didnt, so i soft reset and it never recovered.

3rd: - removed battery in order to swap sims. it never booted.

I guess i wont be asking for a replacement

theyeti

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Posted

Not hard reset at all here after a month of ownership.

Expect the key is that I've only been installing software I know is WM5 compatible.

@jtolenti, I understood Microsoft Voice Command was officially incompatible with WM5? Has that changed?

@theyeti, Tennis Addict isn't a new Pocket PC game and I very much doubt it would be WM5 compatible.

I know it sucks guys but if you don't know it works on WM5 and don't want to risk a hard reset then don't install it! It's the very reason I've kept my MDA III and not just sold it straight on...

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Posted

2nd: - no apparant reason, the phone's backlight went off after 2 mins of activity, i pressed a button to switch it back on. it didnt, so i soft reset and it never recovered.

<{POST_SNAPBACK}>

Ah. Now I have had this although not for weeks. I put it down to either the SPB Gprs Monitor (since uninstalled) or a rogue setting (I remember seeing a backlight off after x inactivity setting that sounded like it might have caused it). But in my case the device was still displaying with the backlight off so I just navigated to Settings / Backlight and turned it up again (it had set to off).

Remember folks, hard resets are a LAST resort. Ask for help on here and you might just save your settings.

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Posted

Expect the key is that I've only been installing software I know is WM5 compatible.

@theyeti, Tennis Addict isn't a new Pocket PC game and I very much doubt it would be WM5 compatible.

<{POST_SNAPBACK}>

Pondrew,

thank you for responding. According to wm5fixsite.com ( http://www.wm5fixsite.com/index.php?option...d=234&Itemid=31 ) Tennis Addict is compatable with WM5.

Either way, I installed it only that 1 time.

I'm now going to hard-soft reset before the T-Mobile junk installs. I hope it makes a difference.

cheers

theyeti

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Posted

Pondrew,

thank you for responding. According to wm5fixsite.com ( http://www.wm5fixsite.com/index.php?option...d=234&Itemid=31 ) Tennis Addict is compatable with WM5.

Either way, I installed it only that 1 time.

I'm now going to hard-soft reset before the T-Mobile junk installs. I hope it makes a difference.

cheers

theyeti

<{POST_SNAPBACK}>

Well that was a total waste of time! set it all up, seemed ok, but having jsut swapped the SIM, its refusing to boot. Grrr!

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Posted

I put it down to either the SPB Gprs Monitor (since uninstalled) or a rogue setting (I remember seeing a backlight off after x inactivity setting that sounded like it might have caused it). But in my case the device was still displaying with the backlight off so I just navigated to Settings / Backlight and turned it up again (it had set to off).

<{POST_SNAPBACK}>

Yup, GPRS monitor cocks up the backlight setting if you try and use the GPRS monitor backlight adjuster. Basically you have to hold the device up to a bright light source so you can see what is displaying on the screen and navigate to Settings>system>backlight and turn it up. Stupid GPRS mon.

As for my hard reset cound, I think I have done it about 3 times. Mainly because I installed non WM5 progs which caused problems. Once I did a hard reset and soft before extended ROM came in but I ended up installing half of the extended ROM stuff manually because a lot of it is quite useful eg. SmartDialer

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Posted

Since uninstalling the GPRS monitor that came with my vario I have seen a vast improvement and soft resets etc.

I know this is not the wizard section but the GPRS monito os more than likely the same version.

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Posted

Doesn't holding the power button down on a Pocket PC put the backlight back on / off?

Don't have one here to test ;)

P

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Posted

Doesn't holding the power button down on a Pocket PC put the backlight back on / off?

Don't have one here to test ;)

P

<{POST_SNAPBACK}>

On wm2003 it does. with wm5 that will bring up a prompt asking you if you want to turn the phone off. just tapping the button is the same though, will put it in standby.

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Posted

On wm2003 it does. with wm5 that will bring up a prompt asking you if you want to turn the phone off. just tapping the button is the same though, will put it in standby.

On my MDA Compact II, a quick press of the power button puts it into "normal" standby. A long press brings up a screen asking if I want to turn the unit off - I can't turn the backlight off using the power button at all.

Off thing is - if I do the long press to turn the phone off, when I press the power again to turn it on, it goes through a soft reset. The long power press is almost like a delayed soft reset......

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Posted

Off thing is - if I do the long press to turn the phone off, when I press the power again to turn it on, it goes through a soft reset. The long power press is almost like a delayed soft reset......

<{POST_SNAPBACK}>

That's the device booting up. Same as the way a Smartphone has to go through the boot screens after being turned on...

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Posted

You were right. After some extensive testing, ive finally unearthed the culprit - SPB Pocket Plus... without it, device re-boots without trouble.

thanks for all your help

theyeti

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Posted

You were right. After some extensive testing, ive finally unearthed the culprit - SPB Pocket Plus... without it, device re-boots without trouble.

That's the "Safe Mode" - if you deactivate that after installing SPB Pocket Plus but before rebooting then everything works fine.

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Posted

Most issues that I've seen seem to have been answered ... including the backlight getting set to zero - which 've had too. Seems to me no 3rd party app seems able to control wm5 brightness correctly.

Only other thought - I think it has been a bug in most pocket PCs that changing the battery can loose you everything - even if the internal battery is charged

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