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The Orange experience

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Orange: Welcome to Orange, please press 1 for this, 2 for that, 3 for the other.

Me: Beep

Orange: Please press 1 for the other, 2 for that, 3 for that.

[You get the general idea... 20 minutes later]

Orange: Hello, how can I help you?

Me: I'd like to upgrade my phone please. I quite fancy a E650

Orange: Certainly may I have your details please

[details given]

Orange: I'll just pass you over to our upgrades department

Orange: Hello Mr. X. How can I help you?

Me: I'd like to upgrade my phone please. I quite fancy a E650

Orange: Certainly. If you switch to this new call plan, which gives you 500 minutes, 200 texts and 5Mb data, you can upgrade for £50... And the contract will only cost £5 more a month.

Me: I use my phone for data mostly, and have 10Mb at the moment. How much would it cost me to upgrade if I stayed with my current call plan?

Orange: Ah. If you stay with your current call plan, and go for an 18 month contract, we can give the phone to you free.

Me: Excellent. But I'm not sure I want an 18 month contact, how much would it cost me if I only had a 12 month contract?

Orange: Ah, well, actually we could give it to you free on a 12 month contract as well.

Me: Okay. I'll do that please. Thank you for your help.

Cheeky buggers!

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be glad you got it for free! lol

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So far, they seem to be accomodating everyone that's upgraded fairly well. I haven't heard of anyone being charged for the handset (yet).

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