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Hard Reset

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How do I do a hard reset on my Shadow? Will I lose any installed T-Mobile apps if I do this?

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How do I do a hard reset on my Shadow? Will I lose any installed T-Mobile apps if I do this?

Start > Accessories > Clear Storage

The T-Mobile apps will be re-installed after the hard reset.

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You can also hard reset by powering on and holding down the two soft keys...

It restores it completely to factory config.

P

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You can also hard reset by powering on and holding down the two soft keys...

It restores it completely to factory config.

P

My shadow is frozen, and that button combination doesn't seem to work for a hard reset. Just the 2 soft keys and the power button?

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Hold down the 2 soft keys then tap the power button...

P

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Hold down the 2 soft keys then tap the power button...

P

Just to add to Paul's post, after you press the power button, keep holding on to the 2 softkeys until the screen asks you if you want to do a master reset. Letting go of the softkey right after pressing the power button would do a normal startup.

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