Sign in to follow this  
bananas78

hardware buttons not working, orange expect me to send to HTC

Recommended Posts

bananas78    0

Hi all

I have a m700 from orange for 9 months and the up,down, left right and centre key is no longer working.

I rung orange and spoke to techie, he advised a hardware reset, which did nothing, as the buttons are not working.

They confirmed faulty. The ISSUE.

They say I am only covered by orange for 6 months, and that I can either pay £30 plus 12 months subs to orange care to get it repaired.

or contact HTC. I contacted HTC and they will look at the phone but at cost to me for postage, plus i will be without a phone for 5 days.

Can anyone tell about the hard reset, it says press send, is that the button that is not working?

I have now sent orange a letter quoting the sales of goods act for faulty good as trading standards have advised they would be in breach of contract.

requesting a repair/replacement direct from orange.

ANyone else had problems like this?

Share this post


Link to post
Share on other sites
Neil5459    1

You can do a hard reset by going to Start/Settings/System/Clear Storage. This can be done with the screen buttons and stylus so doesn't need the D-Pad.

Orange are incorrect in the 6 month cover- the warranty is for 12 months, and UK consumer law states that the reseller is responsible, though they only have an obligation to offer repair or replacement with a working model, which will most likely be a refurb. They can make a reasonable charge for carriage unless you are covered by insurance.

Share this post


Link to post
Share on other sites
bananas78    0
You can do a hard reset by going to Start/Settings/System/Clear Storage. This can be done with the screen buttons and stylus so doesn't need the D-Pad.

Orange are incorrect in the 6 month cover- the warranty is for 12 months, and UK consumer law states that the reseller is responsible, though they only have an obligation to offer repair or replacement with a working model, which will most likely be a refurb. They can make a reasonable charge for carriage unless you are covered by insurance.

Thanks

A hard reset will reset everything? I would need to reinstall all apps? Anyone recommend a good backup utility? I can do this as its only the navigation key that is playing up

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

Sign in to follow this  

MoDaCo is part of the MoDaCo.network, © Paul O'Brien 2002-2016. MoDaCo uses IntelliTxt technology.