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hardware buttons not working, orange expect me to send to HTC

5 posts in this topic

Posted · Report post

Hi all

I have a m700 from orange for 9 months and the up,down, left right and centre key is no longer working.

I rung orange and spoke to techie, he advised a hardware reset, which did nothing, as the buttons are not working.

They confirmed faulty. The ISSUE.

They say I am only covered by orange for 6 months, and that I can either pay £30 plus 12 months subs to orange care to get it repaired.

or contact HTC. I contacted HTC and they will look at the phone but at cost to me for postage, plus i will be without a phone for 5 days.

Can anyone tell about the hard reset, it says press send, is that the button that is not working?

I have now sent orange a letter quoting the sales of goods act for faulty good as trading standards have advised they would be in breach of contract.

requesting a repair/replacement direct from orange.

ANyone else had problems like this?

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Posted · Report post

Send is the green button...

P

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Posted · Report post

You can do a hard reset by going to Start/Settings/System/Clear Storage. This can be done with the screen buttons and stylus so doesn't need the D-Pad.

Orange are incorrect in the 6 month cover- the warranty is for 12 months, and UK consumer law states that the reseller is responsible, though they only have an obligation to offer repair or replacement with a working model, which will most likely be a refurb. They can make a reasonable charge for carriage unless you are covered by insurance.

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Posted · Report post

You can do a hard reset by going to Start/Settings/System/Clear Storage. This can be done with the screen buttons and stylus so doesn't need the D-Pad.

Orange are incorrect in the 6 month cover- the warranty is for 12 months, and UK consumer law states that the reseller is responsible, though they only have an obligation to offer repair or replacement with a working model, which will most likely be a refurb. They can make a reasonable charge for carriage unless you are covered by insurance.

Thanks

A hard reset will reset everything? I would need to reinstall all apps? Anyone recommend a good backup utility? I can do this as its only the navigation key that is playing up

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Posted · Report post

It will clear everything, Sprite Backup is generally the tool of choice!

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