• Announcements

    • Reminder - MoDaCo position on illegal content   07/30/15

      ILLEGAL CONTENT I'd like to just reaffirm MoDaCo's position regarding piracy and illegal content in the light of some recent questions / postings. Posts will be censored by myself or my moderation team if the contain or link to: Illegal / pirated / cracked software or sites that host such softwareNintendo emulators / ROMs or sites hosting them (in light of Nintendo's legal stance)CUSTOM ROMS You may discuss and post links to custom device ROMs on MoDaCo, provided the following rules are adhered to: ROMs must not contain any illegal 3rd party software (this includes trial versions included without permission)ROMs must give full credit to the original authorISSUES If you have any issues with this policy, please contact PaulOBrien directly via PM.
    • Reminder: Selling items on the forum directly is not allowed   07/30/15

      Please note that selling items on the forum directly is not allowed by the forum rules. There is a forum for eBay auctions whereby you can list the items on eBay and link to them there. This is the ONLY forum for this type of activity. You may also advertise links to the eBay forum in your signature. Please note that selling directly in contravention of these rules will result in a warning / suspension / ban.

HTC Support Request

2 posts in this topic

Posted

I have just sent this to HTC:

"This is a general enquiry regarding the issue of disappearing audio on the HTC Tytn II and, more recently, the Touch Diamond. I am aware of a number of users of these devices who have experienced an issue where, for no apparent reason, all sound from their device ceases to be played, which results in calls being missed. A number of my managers have experienced this with the T-Mobile MDA Compact IV, that I believe is based on the HTC Victor model (that is akin to the Diamond).

I have experienced this first hand on a Tytn II and am aware of other users via the xda-developers forum, who have seen this issue, using the original ROM that is installed on the device, whether it be an HTC supplied, sim free device, or an operator supplied, branded device. Therefore, I wish to know if HTC are aware of this as an issue? I feel that you must as it is not limited to one device but at least 2 models. I have endeavoured to find out if this issue affects any other, non-HTC, Windows Mobile device but so far have not found any information to support this.

We, in my company, have had a number of T-Mobile branded devices exchanged due to this issue, but the level of support from an operator is not sufficient to get to the root cause of the problem. One of our managers, for instance, has had 4 handsets that have displayed this problem. No third party software has been installed, nor has any bluetooth hands free device been used.

I would appreciate it if this issue could be followed up. I would be more than happy to act as a liaison with the wider user community who have experienced this issue, in order to report what HTC have found. I understand that it would be usual for support requests to be made for a specific issue affecting a single handset, but this issue is more widespread than that. I should point out that I have not experienced it on my own Touch Diamond and I am very happy with it - I am aware though that there are a growing number of people being affected by this and it will soon have an adverse effect on the reputation of HTC if something is not seen to be done.

Many thanks in advance for your help in this matter."

0

Share this post


Link to post
Share on other sites

Posted

Did you get any reply from them regarding this? I also have had this problem with both my Tytn II and my Touch Diamond. It is extremely annoying to say the least.

Here's what I have found though. It seems to occur when the phone is left somewhere cold, even for a short time. I've recently moved to a much warmer flat and this has solved the problem at home, but getting in the car on cold days, or leaving it lying around at work for a short time triggers the problem.

When the sound is frozen, the phone still vibrates when a call comes in, and no other functionality seems to help it. Do you think this might be a hardware issue? It's almost like it behaves as if it has the wired headset plugged in, and therefore bypasses sound output from the inbuilt mic & speaker. I have not tried using a wired headset during this problem, so maybe that's worth a try to push this diagnosis a little further.

This problem is driving me nuts, plus losing me business and the general inconvenience of being out of touch without being aware of it. I HATE this stupid phone, and come the end of my contract I'm going to choose something non HTC this time after being a dedicated WinMo handset since user the E100 all those years ago.

Please let me know how you've got on. If you've got any answers I'd be v happy to know.

I have just sent this to HTC:

"This is a general enquiry regarding the issue of disappearing audio on the HTC Tytn II and, more recently, the Touch Diamond. I am aware of a number of users of these devices who have experienced an issue where, for no apparent reason, all sound from their device ceases to be played, which results in calls being missed. A number of my managers have experienced this with the T-Mobile MDA Compact IV, that I believe is based on the HTC Victor model (that is akin to the Diamond).

I have experienced this first hand on a Tytn II and am aware of other users via the xda-developers forum, who have seen this issue, using the original ROM that is installed on the device, whether it be an HTC supplied, sim free device, or an operator supplied, branded device. Therefore, I wish to know if HTC are aware of this as an issue? I feel that you must as it is not limited to one device but at least 2 models. I have endeavoured to find out if this issue affects any other, non-HTC, Windows Mobile device but so far have not found any information to support this.

We, in my company, have had a number of T-Mobile branded devices exchanged due to this issue, but the level of support from an operator is not sufficient to get to the root cause of the problem. One of our managers, for instance, has had 4 handsets that have displayed this problem. No third party software has been installed, nor has any bluetooth hands free device been used.

I would appreciate it if this issue could be followed up. I would be more than happy to act as a liaison with the wider user community who have experienced this issue, in order to report what HTC have found. I understand that it would be usual for support requests to be made for a specific issue affecting a single handset, but this issue is more widespread than that. I should point out that I have not experienced it on my own Touch Diamond and I am very happy with it - I am aware though that there are a growing number of people being affected by this and it will soon have an adverse effect on the reputation of HTC if something is not seen to be done.

Many thanks in advance for your help in this matter."

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now

MoDaCo is part of the MoDaCo.network, © Paul O'Brien 2002-2015. MoDaCo uses IntelliTxt technology.