martinbrook

Delivered 14:45

36 posts in this topic

Screen, voice input, build quality, eye candy, Exchange sync, camera over my pulse.

Power, been off charge for 15hours and battery at approx 75%.

No SIM installed so no GSM or 3G during this time.

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Hi,

Ordered yesterday, but still at not shipped:

Order date: Jan 7, 2010 1:34 PM GMT

Checked with CC company, money has been authorised but not yet taken.

When should I start worrying that there may be a problem ? Is the system just slow at updating the status ?

Thanks all.

P.S. What UK time do they actually despatch between, assume it's not a 24 hour operation ?

Edited by saquib
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I'm starting to worry there's a problem with my order too. Its been in the state "Credit card declined - Retry in progress" and "Not Yet Shipped" for over 2 days now (and I clicked 'Skip' on engraving). I've contacted Barclays and Google took the money on the 6th. I've tried contacting them but my efforts are futile and I've yet to have a response. There's no telephone number to call either, they're obviously employing the fantastically shite policy of never speaking to their customers and only communicating electronically and as slowly as possible. Really, really not impressed with the (lack of) customer service I've received so far.

Most frustrating thing is that others have actually received their phones now, <weeps>.

Edited by HaggleLad
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I'm starting to worry there's a problem with my order too. Its been in the state "Credit card declined - Retry in progress" and "Not Yet Shipped" for over 2 days now (and I clicked 'Skip' on engraving). I've contacted Barclays and Google took the money on the 6th. I've tried contacting them but my efforts are futile and I've yet to have a response. There's no telephone number to call either, they're obviously employing the fantastically shite policy of never speaking to their customers and only communicating electronically and as slowly as possible. Really, really not impressed with the (lack of) customer service I've received so far.

Most frustrating thing is that others have actually received their phones now, <weeps>.

Looks like most of us who order with CC are having problem with there orders. I've ordered back on 5th and its still not shipped.

I may just cancel my order tomorrow.

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I used CC and had issues with the payment too!

P

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Looks like most of us who order with CC are having problem with there orders. I've ordered back on 5th and its still not shipped.

I may just cancel my order tomorrow.

Easier said than done mate, I know someone who has tried cancelling and you are not allowed you have to wait for it to be shipped and then return!!

this is the response you get if you try to cancel!

At this point in time, it is not possible to cancel your Nexus One order.

Your order is processed shortly after your purchase is complete. Our

expedited order fulfillment process does not allow for sufficient time for

an order to be canceled. You may check your order status at any time by

signing in to http://checkout.google.com.

Once you receive your order, if you decide that you don't want the phone,

you may return it by following the instructions listed here:

http://www.google.com/support[....]wer.py?hl=en&answer=167258

Please note that full refunds will only be issued for unopened packaging.

We apologize for any inconvenience.

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How about trying to ring HQ, same address as the "Google Phone Webstore":

1600 Amphitheatre Parkway

Mountain View, CA 94043

Phone: +1 650-253-0000

Fax: +1 650-253-0001

I've tried ring from my mobile at work but can't get through.

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How about trying to ring HQ, same address as the "Google Phone Webstore":

1600 Amphitheatre Parkway

Mountain View, CA 94043

Phone: +1 650-253-0000

Fax: +1 650-253-0001

I've tried ring from my mobile at work but can't get through.

Here is a new story. I've just made a fresh order. Lets see how that goes. :)

There is no way you can get live support from google, I've just tried above number. B)

Now i think we need some one from press to find the whole story and help us out.

Hello,

Thank you for your email.

Based on the information you've provided, it seems that Google Phone

Webstore indicated that they've cancelled or refunded your Google Order

#813125317869710; however, your Google Checkout account does not yet

reflect this update.

While you may have received notification about this order change, the

seller has yet to make this adjustment in your Google Checkout account. If

your account does not reflect this change after one business day, you may

wish to contact the seller directly for additional information. To learn

how to contact the seller, see

https://checkout.google.com/support/bin/ans...py?answer=43070

You can confirm the details of your order's status in your Google Checkout

account at https://checkout.google.com/view/receipt?t=813125317869710

We appreciate your patience.

Kind regards,

The Google Checkout Team

Edited by frostbite
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Mine says:

Your order has been sent to Google Phone Webstore.

Google Phone Webstore is responsible for charging and shipping your order. Have questions? Contact Google Phone Webstore.

Jan 7

Google Phone Webstore received your order. <LI>Jan 7

You placed an order with Google Phone Webstore on Jan 7. Google Checkout sent a copy of this receipt to [email protected]

Does that mean they've taken the money and i'm waiting for shipping? Or does it mean nothing? @ those who have got past that stage :)

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Hallelujah, my order has finally changed to shipped.

FYI, I ordered on the 6th, had to phone Barclays to authorise and google took the money out my account the same day. Has taken them just over 2 days to ship it. They must either be inundated with orders or the whole credit card authorization thing delayed things for some reason or another.

Now on to start refreshing DHL's website continuously LOL :-)

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