Jump to content
Sign in to follow this  
eebobobo

GPS and Legal rights?

Recommended Posts

Hello all. I am having problems with my handset and just wanted to know if anyone else has had any similar problems and how they resolved it. I started my contract on Orange (through Carphone Warehouse) in early January. Since then I have had three Desire HDs due to problems. The first one had a faulty loudspeaker. I got that one swapped in store as it was only a week old or so, but the replacement was the same. I decided to just put up with that and everything else was ok for a little while. Then my second phone started to shut itself down (which I know is quite common). Also, the GPS signal I was receiving was either really inaccurate or just not there. Again, I know now this is not an uncommon problem with the DHD. I took this one back also, it was sent to HTC and they provided me with another brand new handset. The problem is the GPS signal I am receiving is just as poor as on my other phone. I have had this new one 2 weeks now and I have done extensive testing against other phones from friends and my wife's phone, all using google maps and GPS Status. These include a standard Desire, an X8 and an Orange SF. Without going into too much detail I will just say that they all outperform my DHD by a considerable margin. I have 3 of them on my window sill as I type, with the SF and the Desire on 8/8 and 9/9 satellites respectively and showing an accuracy/error of between 3-10 meters. They both took about 15 secs to get the first fix. My DHD is on 4/4 satellites and an accuracy/error hovering around 140 meters and took about 3 minutes to fix. As I say, this is the second of the three I have had that have been like this. I have tried different settings in GPS status, including resetting and re downloading the A-GPS data, all with no results. Sometimes I can get a fix quite quickly, although never very accurate, and other times I just cannot get anything. I drove home from the work yesterday, which is a 10 mile drive, and it was still trying to get a fix when I got home. When I am driving or stop at traffic lights, my software will suddenly try to re-route me because it thinks I am on another road.

Anyway, I went to Carphone Warehouse this evening, explained the problems and told them that I wanted a different handset, meaning a different model. They said they could not do that and that it needed to be sent off the HTC again, requesting a different model, but I was no guaranteed. I said I was not happy and they advised me to ring their customer service department, but they told me the same thing. I rang Orange also but they could not help because it was an unlocked/not an Orange branded handset. Orange where very helpful and phoned HTC for me and put me through to them. But they just told me that I had to go through the channels and use Carphone Warehouse and send it back, which I sort of expected them to say. Ultimately I think it is CW problem but I am not sure where I stand from a legal point of view. I am aware of my consumer rights but am unsure how it applies to mobile phone contracts. I know items bought should be as described, fit for the intended purpose and should be of reasonable quality. I think this fails on the last two. I would not have started this contract if I thought my handset was not going to able to cope with Satellite Navigation accurately, which was one of the main reasons I went for the DHD, the screen size also making it ideal. I am going to try and get some legal advice tomorrow, but I just wanted to know if anyone else here has been through anything similar or has any advice? Thanks in advance.

Share this post


Link to post
Share on other sites
Hello all. I am having problems with my handset and just wanted to know if anyone else has had any similar problems and how they resolved it. I started my contract on Orange (through Carphone Warehouse) in early January. Since then I have had three Desire HDs due to problems. The first one had a faulty loudspeaker. I got that one swapped in store as it was only a week old or so, but the replacement was the same. I decided to just put up with that and everything else was ok for a little while. Then my second phone started to shut itself down (which I know is quite common). Also, the GPS signal I was receiving was either really inaccurate or just not there. Again, I know now this is not an uncommon problem with the DHD. I took this one back also, it was sent to HTC and they provided me with another brand new handset. The problem is the GPS signal I am receiving is just as poor as on my other phone. I have had this new one 2 weeks now and I have done extensive testing against other phones from friends and my wife's phone, all using google maps and GPS Status. These include a standard Desire, an X8 and an Orange SF. Without going into too much detail I will just say that they all outperform my DHD by a considerable margin. I have 3 of them on my window sill as I type, with the SF and the Desire on 8/8 and 9/9 satellites respectively and showing an accuracy/error of between 3-10 meters. They both took about 15 secs to get the first fix. My DHD is on 4/4 satellites and an accuracy/error hovering around 140 meters and took about 3 minutes to fix. As I say, this is the second of the three I have had that have been like this. I have tried different settings in GPS status, including resetting and re downloading the A-GPS data, all with no results. Sometimes I can get a fix quite quickly, although never very accurate, and other times I just cannot get anything. I drove home from the work yesterday, which is a 10 mile drive, and it was still trying to get a fix when I got home. When I am driving or stop at traffic lights, my software will suddenly try to re-route me because it thinks I am on another road.

Anyway, I went to Carphone Warehouse this evening, explained the problems and told them that I wanted a different handset, meaning a different model. They said they could not do that and that it needed to be sent off the HTC again, requesting a different model, but I was no guaranteed. I said I was not happy and they advised me to ring their customer service department, but they told me the same thing. I rang Orange also but they could not help because it was an unlocked/not an Orange branded handset. Orange where very helpful and phoned HTC for me and put me through to them. But they just told me that I had to go through the channels and use Carphone Warehouse and send it back, which I sort of expected them to say. Ultimately I think it is CW problem but I am not sure where I stand from a legal point of view. I am aware of my consumer rights but am unsure how it applies to mobile phone contracts. I know items bought should be as described, fit for the intended purpose and should be of reasonable quality. I think this fails on the last two. I would not have started this contract if I thought my handset was not going to able to cope with Satellite Navigation accurately, which was one of the main reasons I went for the DHD, the screen size also making it ideal. I am going to try and get some legal advice tomorrow, but I just wanted to know if anyone else here has been through anything similar or has any advice? Thanks in advance.

I had similar problem with gps and it turned out to be the type of case i had on the phone. I had a hydro gell case and it attenuated the gps quite a lot. do you have a case on your phone?

  • Upvote 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

Sign in to follow this  

×