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ZTE 2 Year Warranty Repair

12 posts in this topic

Posted · Report post

I just received my Orange San Francisco back from being repaired free under ZTEs 2 year warranty.

It had the flickering blue tint on its OLED screen.

I phoned ZTE on 2/1/2013, having bought the phone on 6/1/2011.

I know a lot of these phones will be more than 2 years old, but this may be of help to those who purchased later.

The hardest part was finding the ZTE phone number, it is:

08007 830094

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Posted · Report post

Wow, that's impressive. I forgot the warranty even existed.

Thanks for sharing!

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Posted · Report post

I used the 2 year warranty for a faulty motherboard on my ZTE Tureis, highly recommended

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Posted · Report post

Will it work for dell xcd35 ...bought on 23 december. 2011...... from india

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Posted (edited) · Report post

what is the procedure? sending it to china?

edit: oh, uk

Edited by shmizan
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Posted · Report post

Will it work for dell xcd35 ...bought on 23 december. 2011...... from india

Anybody :rolleyes:

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Posted · Report post

Anybody :rolleyes:

Bump

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Posted · Report post

I just received my Orange San Francisco back from being repaired free under ZTEs 2 year warranty.

It had the flickering blue tint on its OLED screen.

I phoned ZTE on 2/1/2013, having bought the phone on 6/1/2011.

I know a lot of these phones will be more than 2 years old, but this may be of help to those who purchased later.

The hardest part was finding the ZTE phone number, it is:

08007 830094

That's a great spot. Thank you OP!

My second one hasn't worked since last June. (Orange wouldn;t even look at it for less than it cost!) Kudos to ZTE if this is true.

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Posted · Report post

what is the procedure? sending it to china?

edit: oh, uk

The procedure was very simple: the firm acting for ZTE is called SBE (somewhere in Kent), give them a ring quoting IMEI number. They send you a jiffy bag for return by post.

The bad news?

I forgot to reset the phone to factory conditions (remove rom, root etc) so in their terms it was a breach of warranty. So no repair after all. :(

...but still useful for those of you that need a repair after the year is up.

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Posted · Report post

Thank you for the phone number; thank you very much! :D

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Posted · Report post

The procedure was very simple: the firm acting for ZTE is called SBE (somewhere in Kent), give them a ring quoting IMEI number. They send you a jiffy bag for return by post.

The bad news?

I forgot to reset the phone to factory conditions (remove rom, root etc) so in their terms it was a breach of warranty. So no repair after all. :(

...but still useful for those of you that need a repair after the year is up.

Interesting that they would be so strict with this. I returned a duff one to Orange without having reset it and all was well.

I wonder how easily they can tell if it's previously been re-rommed/bootloader unlocked

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Posted · Report post

They weren't daft but the fact that I left the cyanogenmod splash screen on the phone was a big clue. Doh! :-)

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