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[Resolved] Plastic cracked ALREADY?! I've only had it three days!!

35 posts in this topic

Posted (edited) · Report post

[quote name='glossywhite' timestamp='1367070543' post='2118609']
Calling exec office got me a replacement shipped out overnight, and when that also had a tiny crack, exec office, off their own back, gave me:

* £110 cheque refund

* Told me to keep the phone for the trouble

* £30 airtime

* My unlock code within 2 weeks



So regardless of speculation by others, take it from one who has dealt with them personally, and be reassured that they **will** get you utmost satisfaction.
[/quote] No, saying they WILL get the utmost satisfaction is wrong. You just got very lucky. He MAY get the utmost satisfaction and it is very unlikely Edited by i am not a hacker
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Posted (edited) · Report post

If anyone else has the same materials defect issues as I and many others have mentioned, I am offering you all consultation via PM, in order to point you in the right direction, so as to get the best possible result from the Orange Executive Office.

I see no benefit in discussing this openly, as doubters and cynics will always exist, and try to push you off-track with negativity and speculation. I respect opinions, but then you must respect that the person with the issue has the right to *try* to get satisfaction, and by merely saying something "is very unlikely", does not make it so. I am not promising *everyone* will get satisfaction, but I am willing to help those who do not wish to do so in public, here.

I have dealt with this Orange department on about 10 occasions now, which means physically [b]picking up the phone [/b]and dialling their number, then speaking to them. Had I sat on a forum for a week and "discussed" it with people, having not once even tried to find their number and call them, I'd still be sitting here with a broken, 3 day old San Diego, and a head full of opinions and speculation - I didn't, I took the initiative, Googled a little and took decisive action. I wish to share my gift of communication as a gift to anyone else here who is unhappy with the situation regarding quality, ergo, you may PM me and I shall point you in the right direction.

Take care all, thanks. Edited by glossywhite
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Posted · Report post

I got knocked back and told I could only call them if I had gone through ofcom first
They were very nice but I need to take it to the shop, sent for repair, be accused of breaking it myself, raise a complaint through orange and then beyond orange to ofcom to get a reference number that can be used at the executive office.
Or I can call back Monday and see if glossy whites personal contact can help.
Obviously I didn't mention names etc today
Don't want to get anyone in trouble
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Posted · Report post

[quote name='Donkey Oaty' timestamp='1367079685' post='2118685']
I got knocked back and told I could only call them if I had gone through ofcom first
They were very nice but I need to take it to the shop, sent for repair, be accused of breaking it myself, raise a complaint through orange and then beyond orange to ofcom to get a reference number that can be used at the executive office.
Or I can call back Monday and see if glossy whites personal contact can help.
Obviously I didn't mention names etc today
Don't want to get anyone in trouble
[/quote]

Call them on Monday - have faith :)
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Posted (edited) · Report post

I've got the same problem 4 cracks in my Orange San Diego case after only 20 days!

I've had an Orange San Francisco/ZTE Blade for 2 years, and never had any issues with that, so this looks like a design/manufacturing fault.


Here's my video evidence...

[media]http://www.youtube.com/watch?v=aO8z9S_hwLA[/media] Edited by sang3eta
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Posted · Report post

[quote name='sang3eta' timestamp='1368122851' post='2122622']
I've got the same problem 4 cracks in my Orange San Diego case after only 20 days!

I've had an Orange San Francisco/ZTE Blade for 2 years, and never had any issues with that, so this looks like a design/manufacturing fault.


Here's my video evidence...

[media]http://www.youtube.com/watch?v=aO8z9S_hwLA[/media]
[/quote]

Superb detailed video! Finally I meet someone with the same level of attention to detail as me - you ought to send that video to orange, and call then on the exec office number.

It's a fantastic phone, but in sincere honesty, I can't say I miss it one bit, especially as I have a 3GS now which has lasted all this time and is equally a joy to use :-)

Thank you for this superb video :-)

Take care, and I pray that you will have a successful resolution to the issue.
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Posted · Report post

Gxjbb
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Posted · Report post

Sorry typed it wromg. Calped executive argued with them for 20mins they refuse to give me.replacement. shall call again
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Posted · Report post

He.said.you need insurance
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Posted (edited) · Report post

[quote name='Thedarkphonetech' timestamp='1368382043' post='2123798']
He.said.you need insurance
[/quote]

It's a common problem when you ring tech support and say it's cracked on it's own. They don't want to believe you and blame you for dropping it. I had to speak to 3 different people, it took me 32 minutes on the phone to convince them they had a problem with their plastics. Edited by sang3eta
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