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Urgent help do ee exchange on the spot if phone won't boot?

17 posts in this topic

Posted · Report post

My power button is dying fast only just managed to get it to work to type this! Will ee replace it on the spot in store if I take it in or send of for repair? I also have dead pixel and touch screen not working every now and again. If repair how long does it take? Thank you chaps

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Posted · Report post

Probably repair, but it may take 2-3 weeks

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Posted · Report post

Thanks for getting back to me was not news I was hoping for though, will have to wipe and put original rom back. Can you get refund if still in warranty or will there only be repair option?

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Posted (edited) · Report post

Thanks for getting back to me was not news I was hoping for though, will have to wipe and put original rom back. Can you get refund if still in warranty or will there only be repair option?

PM me - I can help with this, as I can guide you who to contact specifically, as I have just dealt with them this week.

Many thanks :)

Edited by glossywhite
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Posted (edited) · Report post

Probably repair, but it may take 2-3 weeks

Nope, that's a bluff. Read my other posts from the past week regarding my hairline cracks. I work with certainties, not speculation :)

Edited by glossywhite
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Posted · Report post

I certainly wouldn't go into a shop and expect them to change it, they're (half)trained monkeys and will just tell you to phone CS.

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Posted · Report post

I certainly wouldn't go into a shop and expect them to change it, they're (half)trained monkeys and will just tell you to phone CS.

Monkeys? That's not a kind thing to say - they're still humans with feelings and they deserve as much respect as you or I, no matter how dismissive or offhand they may be.

Forgiveness is powerful, or you'll end up being bitter and judgemental.

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Posted · Report post

Monkeys? That's not a kind thing to say - they're still humans with feelings and they deserve as much respect as you or I, no matter how dismissive or offhand they may be.

Forgiveness is powerful, or you'll end up being bitter and judgemental.

Just couldn't help yourself could you...
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Posted · Report post

Just couldn't help yourself could you...

I'm saying that it's unkind to call people monkeys - why do they deserve that? Maybe just thank them and leave with a humble attitude and not one of expectancy and aggression, as you're suggesting we should take on, from your comment. Who do you want to help more - the whining, demanding complainer, or the person who knows when they're getting nowhere but is still gentle and polite to people?

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Posted · Report post

I'm saying that it's unkind to call people monkeys - why do they deserve that? Maybe just thank them and leave with a humble attitude and not one of expectancy and aggression, as you're suggesting we should take on, from your comment. Who do you want to help more - the whining, demanding complainer, or the person who knows when they're getting nowhere but is still gentle and polite to people?

Like I said, "Just couldn't help yourself could you...".

Do me a favour and don't post anything aimed at me, you're a fool and I have no desire to converse with you.

If only Modaco had an "ignore button"...

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Posted · Report post

My power button is dying fast only just managed to get it to work to type this! Will ee replace it on the spot in store if I take it in or send of for repair? I also have dead pixel and touch screen not working every now and again. If repair how long does it take? Thank you chaps

unfortunately not, my OSD had the same problem as yours, I took it into my local EE store and asked for an on the spot replacement but they insisted on sending it off for repair since I was still in the warrant period, now I have no phone for 2-3 weeks (14 working days)

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Posted (edited) · Report post

unfortunately not, my OSD had the same problem as yours, I took it into my local EE store and asked for an on the spot replacement but they insisted on sending it off for repair since I was still in the warrant period, now I have no phone for 2-3 weeks (14 working days)

Call the executive office, they'll sort you out, I've recently done so. Forget "repairs" - it's not even one year old, and should be replaced without question. Can you spell "bluff"?

Edited by glossywhite
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Posted · Report post

Crap service not sure why they expect you to manage without a phone for 12 months. My headphones from argos broke on 9 month instant swap..

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Posted · Report post

Crap service not sure why they expect you to manage without a phone for 12 months. My headphones from argos broke on 9 month instant swap..

Have you called their executive office yet?

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Posted · Report post

Call the executive office, they'll sort you out, I've recently done so. Forget "repairs" - it's not even one year old, and should be replaced without question. Can you spell "bluff"?

I can't seem to find the executive office's number, would you be able to provide it?
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Posted · Report post

Not yet will at some point. I'm going to get a S3 anyway now so will get this one sorted after I recieve that then sell diego on ebay

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Posted · Report post

I can't seem to find the executive office's number, would you be able to provide it?

I'll send via pm

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