Cannot boot into recovery

[Voxpop2011 22]

I am using the key combinations vol+/- power on, but everytime I get a bright pink screen, although I did manage to get recovery ONCE. I am going to take the phone back to Vodafone AGAIN, but need to make my case. How should I raise the problem them?

Getting a bit fed up with this now, and my initial impression is proving to be erroneous.

Thanks, people.

[legotub 1]

What recovery are you using? If not TWRP, you should use it.

http://www.modaco.com/topic/362074-recoveryall-official-twrp-2500-root-15042013/

Install it in fastboot while connected to your computer, and then reboot, it should work after that.

[Voxpop2011 22]

It says you need an unlocked bootloader and I have no intention of doing this. Rooting was bad enough?

[legotub 1]

Why don't you want to unlock the bootloader? I'm not sure if there's a recovery built into the phone, but I think unlocking your bootloader may be the only way to do it.

[chasser 5]

Vol+- takes you to official firmware update and it looks for a "dload" folder located on the SD. If there's no sutch folder you get pink screen. You enter recovery by pressing just vol+ and pwr or get in fastboot mode by pressing vol- and pwr. :)

[Voxpop2011 22]

Ah clarity at last. In fact, I discovered vol/+ combined with the power key.