jmr88

No response from touchscreen after failed wallpaper change

11 posts in this topic

Hi,

I changed my wallpaper on my g300 to an image from my camera, but before the change was complete (timer circle thing was still spinning) I accidentally pressed the back or home button (can't remember). This caused the phone to freeze and become unresponsive, so I took the battery out to reboot it. The phone boots to the lock screen (with a solid black background now, not the photo I selected) but I can't the drag the screen to unlock (nothing happens).

However, if I connect the USB cable I can press the button to turn on USB storage, and I can accept phone calls. I just can't access anything else on the phone because i doesn't register the touches. Does anyone have any ideas? I would rather not factory reset as there is a notepad file on there I could do with saving.

Thanks!

Jake

Edit: I'm running stock version of Android, phone was purchased June 2012.

Edited by jmr88
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Hi,

I changed my wallpaper on my g300 to an image from my camera, but before the change was complete (timer circle thing was still spinning) I accidentally pressed the back or home button (can't remember). This caused the phone to freeze and become unresponsive, so I took the battery out to reboot it. The phone boots to the lock screen (with a solid black background now, not the photo I selected) but I can't the drag the screen to unlock (nothing happens).

However, if I connect the USB cable I can press the button to turn on USB storage, and I can accept phone calls. I just can't access anything else on the phone because i doesn't register the touches. Does anyone have any ideas? I would rather not factory reset as there is a notepad file on there I could do with saving.

Thanks!

Jake

Edit: I'm running stock version of Android, phone was purchased June 2012.

Hello, and Welcome :)

Do you have a custom recovery. This is a custom recovery mode like CWM (clockworkMod or TWRP) that you installed.

If you are unsure, then turn off the phone and take out the battery, wait 10 seconds and then put it back in again.

Now, hold the volume UP button and the power button, until you get past the Huawei Ascend Logo.

You should see a screen. If it looks like this:

post-1000829-0-32006800-1378828544_thumb

Then you have the stock recovery.

If you have a custom recovery, then you can go to advanced > Mount USB storage, or Mounts and storage > Mount USB Storage, and then you can get that file that you needed to save :)

Edited by george109
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Thanks for your reply. It's the stock recovery - the phone is running stock gingerbread from when I bought it, but the phone is rooted (though I never did anything with it). I can mount the USB storage normally with the phone on and browse the internal storage, but I'm guessing the stock notepad app stores its files somewhere that is not normally browsable as I can't find it.

I'm thinking that maybe the wallpaper is corrupted - is there a way to change this from my PC?

Thanks!

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Thanks for your reply. It's the stock recovery - the phone is running stock gingerbread from when I bought it, but the phone is rooted (though I never did anything with it). I can mount the USB storage normally with the phone on and browse the internal storage, but I'm guessing the stock notepad app stores its files somewhere that is not normally browsable as I can't find it.

I'm thinking that maybe the wallpaper is corrupted - is there a way to change this from my PC?

Thanks!

Can you tell me where the file is stored? If it is on the /data partition, then you might be able to restore it!
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I honestly don't know; I've been trying to find out but the app was just called "notepad"; I think the apk can be obtained here if that helps?

The more I can restore the better (contacts and SMS messages :) ) but I would really like this notepad file. I've looked at browsing my root partition from my PC but it seems you need to install other stuff, which I can't do, and I have a feeling the USB debugging is not enabled (and I can't access the menu to re-enable).

Edited by jmr88
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Well, if you go into recovery, and then try using USB debugging, it *might* be enabled by default, so you can use the adb to have a look round :)

Firstly, do you have the ADB?

If not, I can give you a mirror, to just download what you need :)

Edited by george109
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Is the picture you set as wallpaper on an sd card because I've had something similar happen before when the wallpaper file became unreadable.

If so try removing the card and turn the phone on, if the phone boots ok, set the wallpaper to one of the pre-installed ones. The reinsert you card.

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Well, if you go into recovery, and then try using USB debugging, it *might* be enabled by default, so you can use the adb to have a look round :)

Firstly, do you have the ADB?

If not, I can give you a mirror, to just download what you need :)

I have ADB but I'm not sure what I should be doing - if you could tell me I'd appreciate it :)

Is the picture you set as wallpaper on an sd card because I've had something similar happen before when the wallpaper file became unreadable.

If so try removing the card and turn the phone on, if the phone boots ok, set the wallpaper to one of the pre-installed ones. The reinsert you card.

It was from the SD card but I'm guessing it copies it to another location, as I've tried taking the card out and it still happens. Thanks anyway though!

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I have ADB but I'm not sure what I should be doing - if you could tell me I'd appreciate it :)

It was from the SD card but I'm guessing it copies it to another location, as I've tried taking the card out and it still happens. Thanks anyway though!

Right.

Boot to recovery, using the steps that I told you earlier

Now plug the phone into a pc, and press shift, and then right click, when you are in the location of the where the ADB is - in windows explorer -

Now, click open command window here.

Now type:

 adb devices 
The output should be like this:

c:\ADB>adb devices

List of devices attached

AABDEAF3133 recovery

if it just says
 waiting for device 
then the stock recovery does not have ADB Compatibility. If it does, now, type:
 adb shell 
This puts you in the terminal of the actual phone, and now we need to find that file! There are some useful commands that will help you here:
ls 
This lists what is inside a directory, it is like
DIR 
in Windows
cd 
This changes the directory, it is the same in Windows.
cd .. 

This is to move up a directory.

I would cd into data, and have a look for something like com.(some more words)notepad, and see if you can find anything in any of the folders

Good Luck :)

If you have any questions, just ask :)

EDIT: Fixed my typos!

I have to go now, I will be able to carry on at about 5:00 tomorrow :wacko:

Edited by george109
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Right.

Boot to recovery, using the steps that I told you earlier

Now plug the phone into a pc, and press shift, and then right click, when you are in the location of the where the ADB is - in windows explorer -

Now, click open command window here.

Now type:

 adb devices 
The output should be like this:

c:\ADB>adb devices

List of devices attached

AABDEAF3133 recovery

if it just says
 waiting for device 
then the stock recovery does not have ADB Compatibility. If it does, now, type:
 adb shell 
This puts you in the terminal of the actual phone, and now we need to find that file! There are some useful commands that will help you here:
ls 
This lists what is inside a directory, it is like
DIR 
in Windows
cd 
This changes the directory, it is the same in Windows.
cd .. 

This is to move up a directory.

I would cd into data, and have a look for something like com.(some more words)notepad, and see if you can find anything in any of the folders

Good Luck :)

If you have any questions, just ask :)

EDIT: Fixed my typos!

I have to go now, I will be able to carry on at about 5:00 tomorrow :wacko:

I managed to access my phone through the shell and get my file. Furthermore, I managed to find the corrupted wallpaper and replace it with a non-corrupted version, and now my phone works fine!

Thanks so much for your help guys B)

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I managed to access my phone through the shell and get my file. Furthermore, I managed to find the corrupted wallpaper and replace it with a non-corrupted version, and now my phone works fine!

Thanks so much for your help guys B)

You're welcome :)
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