MoDaCo is undergoing planned maintenance. Site functionality may be reduced - follow @modaco or @paulobrien on Twitter for updates.

  • Announcements

    • Reminder - MoDaCo position on illegal content

      ILLEGAL CONTENT I'd like to just reaffirm MoDaCo's position regarding piracy and illegal content in the light of some recent questions / postings. Posts will be censored by myself or my moderation team if the contain or link to: Illegal / pirated / cracked software or sites that host such software
      Nintendo emulators / ROMs or sites hosting them (in light of Nintendo's legal stance)


      CUSTOM ROMS

      You may discuss and post links to custom device ROMs on MoDaCo, provided the following rules are adhered to: ROMs must not be hosted directly in topic via the MoDaCo attachment system
      ROMs must not contain any illegal 3rd party software (this includes trial versions included without permission)
      ROMs must give full credit to the original author
      This decision has been taken in light of the huge amount of interest in this area of device customisation within the community, and member feedback! Please note that custom ROM discussion should be kept in specific device sub-areas, (e.g. Kaiser.MoDaCo.com for Kaiser based devices). ISSUES If you have any issues with this policy, please contact me directly via PM. P
    • Support MoDaCo by signing up to a MoDaCo Silver or Gold membership

      To sign up to an annual MoDaCo Silver subscription which will eliminate all ads from the site (as well as giving you access to the MoDaCo Online Kitchens for Android) for only £9.99 using PayPal, Credit or Debit Card, ensure you are logged in to the site, and then click the link below, which will take you directly to the subscription store! You can also sign up to an annual MoDaCo Gold subscription for £29.99, which adds the benefits listed below! PURCHASE A MODACO SUBSCRIPTION - FREE Titanium Backup Mobile for Android worth $5.99! - FREE 1 year PrivateInternetAccess.com worth $39.95! - FREE 1 year LastPass Premium worth $12! - FREE CalcConvert for Pocket PC from Binaryfish worth $17.95! - FREE Calendar Bar for Pocket PC from OmegaOne worth $9.99! - FREE CamerAware for Pocket PC and Smartphone from MoDaCo worth £19.99 / $30! - FREE Chronos for Pocket PC from ActiveKitten worth $14.95! - FREE CodeWallet Pro for Smartphone and Pocket PC from DeveloperOne worth up to $24.95! - FREE Concentrix for Pocket PC from eSoft Interactive worth $9.95! - FREE FlexMail for Pocket PC and Smartphone from WebIS worth up to $59.90! - FREE FTouchSL for Pocket PC from Vekoff s.r.o. worth 10 euro / $12.50! - FREE Jewel Challenge for Pocket PC from eSoft Interactive worth $9.95! - FREE John Cody's Alerts Pro for Smartphone from Omnisoft worth $14.95! - FREE LingvoSoft Talking Dictionary 2008 English <-> Dutch for Pocket PC from Lingvosoft worth $49.95! - FREE LingvoSoft Talking Dictionary 2008 English <-> French for Pocket PC from Lingvosoft worth $49.95! - FREE LingvoSoft Talking Dictionary 2008 English <-> German for Pocket PC from Lingvosoft worth $49.95! - FREE LingvoSoft Talking Dictionary 2008 English <-> Italian for Pocket PC from Lingvosoft worth $49.95! - FREE LingvoSoft Talking Dictionary 2008 English <-> Spanish for Pocket PC from Lingvosoft worth $49.95! - FREE LingvoSoft Dictionary English <-> Dutch for Smartphone from Lingvosoft worth $49.95! - FREE LingvoSoft Dictionary English <-> French for Smartphone from Lingvosoft worth $49.95! - FREE LingvoSoft Dictionary English <-> German for Smartphone from Lingvosoft worth $49.95! - FREE LingvoSoft Dictionary English <-> Russian for Smartphone from Lingvosoft worth $49.95! - FREE LingvoSoft Dictionary English <-> Turkish for Smartphone from Lingvosoft worth $49.95! - FREE Note2Self for Pocket PC and Smartphone from WebIS worth up to $19.90! - FREE Opera 8.60 for Pocket PC and Smartphone from Opera Software worth up to $48! - FREE Pocket Informant for Pocket PC and Smartphone from WebIS worth up to $59.90! - FREE Pocket Launcher for Pocket PC and Smartphone from Conduits worth $9.95! - FREE PTab for Pocket PC and Smartphone from z4soft worth up to $60! - FREE Resco Explorer for Pocket PC and Smartphone from Resco worth up to $49.90! - FREE Safemode for Pocket PC from monocube worth $12.95 - FREE SplashPhoto for Pocket PC and Smartphone from SplashData worth up to $59.90! - FREE Sprite Backup for Pocket PC and Smartphone from Sprite Software worth $29.95! - FREE Teksoft Glyphs UI for Pocket PC and Smartphone from Teksoft €9.95! - FREE Teksoft HeadsetRemote for Pocket PC and Smartphone from Teksoft €4.95! - FREE Traffic Jam for Pocket PC from eSoft Interactive worth $9.95! - FREE unlock (1 per year) from imei-check.co.uk - DISCOUNT of 10% at MoDaCo FairDeal - DISCOUNT of 10% at Semsons.com - FORUM - AD FREE SITE - FORUM - custom rank / title - FORUM - double competition entries - FORUM - double post attachment space - FORUM - no search flood control - FORUM - priority event registration - FORUM - triple PM space
    • Reminder: Selling items on the forum directly is not allowed

      Please note that selling items on the forum directly is not allowed by the forum rules. There is a forum for eBay auctions whereby you can list the items on eBay and link to them there. This is the ONLY forum for this type of activity. You may also advertise links to the eBay forum in your signature. Please note that selling directly in contravention of these rules will result in a warning / suspensions / ban.

Brightpoint Service Center Thread

528 posts in this topic

Posted · Report post

Hi

I just got myself a Smart Amazing Phone from someone via a trade.

However, I do not have the receipt because the person I bought it from lost it.

I called up Brightpoint and they won't accept the phoe unless I provide a copy of the receipt... even though the SMART logo is on the unit.

I even told them that the phone must be covered by the warranty period because the Smart Amazing Phone was just launched this year - 2003.

Can somebody please help me?

Thanks

0

Share this post


Link to post
Share on other sites

Posted · Report post

You have to convince them that it is not a stolen phone....so I guess you really have to show some proof

Let the 1st owner of the phone talk to them, probably his name is still in their database...

0

Share this post


Link to post
Share on other sites

Posted · Report post

mine did not come with a receipt either coz i got it for free at plan 1335. it was delivered to me by an agent. so how do i do the convincing? any suggestions? i'm planning to have my soft keys replaced this weekend. TIA.

one more thing, are they still sloppy repairing the unit? dents and marks around the phone.. fingerprint smudges.. thanks again!

0

Share this post


Link to post
Share on other sites

Posted · Report post

better ask Smart about it since you got the phone by subscribing to them :wink:

as for Brightpoint, I had my keypads changed a couple of weeks ago (it was my 2nd visit, the 1st was when I had my motherboard changed)..... I checked my phone but I didnt see any problem, no marks, dents, smudges....just tell them before handing over your unit, to be extra carefull :wink:

0

Share this post


Link to post
Share on other sites

Posted · Report post

mine did not come with a receipt either coz i got it for free at plan 1335. it was delivered to me by an agent. so how do i do the convincing? any suggestions? i'm planning to have my soft keys replaced this weekend. TIA.

one more thing, are they still sloppy repairing the unit? dents and marks around the phone.. fingerprint smudges.. thanks again!

You should ask the agent for help, they have special account with Smart and all sales thru them are in their database, and being a plan holder makes it even easier because your bills wil serve as proof of ownership.

0

Share this post


Link to post
Share on other sites

Posted · Report post

mine did not come with a receipt either coz i got it for free at plan 1335. it was delivered to me by an agent. so how do i do the convincing? any suggestions? i'm planning to have my soft keys replaced this weekend. TIA.

one more thing, are they still sloppy repairing the unit? dents and marks around the phone.. fingerprint smudges.. thanks again!

I think included in the box is a certificate of ownership and/or your 1st SMART billing statement should include the handset make and model acquired and payed for. However, I doubt if it will be indicative on when you purchased the unit. I'm from smart but not from customer care so I don't have much of an idea on how they handle such situation (brightpoint disagrees to honor warranty due to lack of receipt). You may want to call up brightpoint first to inquire whether the certificate of ownership and billing statement would suffice in place of the receipt. If they disagree, talk it over with the agent and convince him/her to issue an authorization letter signed by his/her manager so brightpoint will accept your unit for repairs. :)

0

Share this post


Link to post
Share on other sites

Posted · Report post

hmm.. when i brought my sap for a keypad replacement, they didn't ask for the receipt.

0

Share this post


Link to post
Share on other sites

Posted · Report post

thanks guys! i'm going there this saturday.

0

Share this post


Link to post
Share on other sites

Posted · Report post

don't go on a saturday, the bosses are not in on Saturdays so if ever there's a decision to be made, no one can make it.

0

Share this post


Link to post
Share on other sites

Posted · Report post

last month my sap went dead when i was trying the qtek upgrade w/ the 1.5 version of smart.

i brought my phone to brightpoint for a software reset to 1.3, they did not ask me for a receipt, i even told them the phone was not mine.

but after the repair there was dust on my phone's display.

i dont know how it got there since you need not open the phone when doing software installations.

0

Share this post


Link to post
Share on other sites

Posted · Report post

last month my sap went dead when i was trying the qtek upgrade w/ the 1.5 version of smart.  

i brought my phone to brightpoint for a software reset to 1.3, they did not ask me for a receipt, i even told them the phone was not mine.

but after the repair there was dust on my phone's display.

i dont know how it got there since you need not open the phone when doing software installations.

Check this out may be helpful :wink:

http://smartphone.modaco.com/viewtopic.php?t=89802

0

Share this post


Link to post
Share on other sites

Posted · Report post

last month my sap went dead when i was trying the qtek upgrade w/ the 1.5 version of smart.

I am supposed to do this procedure on a friend's phone. Ganito ba talaga mangyayari pag nag-flash ng Qtek rom sa phone with Smart rom 1.5?

Would you suggest na hindi ko na ituloy ang balak namin gawin sa phone nya?

Sa akin kase noon walang problema kase 1.3.6 ang rom ko when I upgrade to Qtek 1.5

0

Share this post


Link to post
Share on other sites

Posted · Report post

Hey Dino, mukhang wrong post ka ah.....hehe, call me na lang :)

0

Share this post


Link to post
Share on other sites

Posted · Report post

hehe nabasa ko lang kse yung post ni dope_me eh ganun din balak ko gawin so nagtanong na rin ako dito :)

pero ganun na nga gagawin ko...yung sagot mo sa kabilang thread. Kaya lanag di ko na alam ano yung link ng Smart 1.3.7.8 download

0

Share this post


Link to post
Share on other sites

Posted · Report post

i know smart has a database of all mobile phones (sold). well, correct me if im wrong, but they should have 8)

@marioluis- what's wrong with your soft key?

0

Share this post


Link to post
Share on other sites

Posted · Report post

oy Kap! You're in the wrong site ata? diba sa kabila ka? dun sa rhymes with "bato"? :)

0

Share this post


Link to post
Share on other sites

Posted · Report post

hi guys. i posted the query on brightpoint on this thread na. don't want to threadjack the other one.

well, i got my unit back, the front looks good as new. even the crack in the casing i posted on another is gone. but grifter is right, there's a fingerprint on the screen! but it seems to be only on the screen cover. i didn't notice it earlier as it's only visible on certain light angles, at least the scratch on the screen cover is gone too. and i may be able to remove the print by following the painting thread method.

@grifter, they don't sell the keypad and screen covers. they don't sell any part of the phone.

Posted from my SmartPhone!

0

Share this post


Link to post
Share on other sites

Posted · Report post

@rodnav,

A ok. thanks for the feedback. :)

Btw, if you take the cover apart, DON'T touch the LCD. Even if there's dust, don't try to remove it. My friend tried to clean the LCD and ended up with a scratched LCD.

0

Share this post


Link to post
Share on other sites

Posted · Report post

@kap

my softkeys are sunken and the call keys are chipped-off. i'm bringing it to BP on saturday. and a good way to change the lens as well.

0

Share this post


Link to post
Share on other sites

Posted · Report post

@ML

what's wrong with the lens?

0

Share this post


Link to post
Share on other sites

Posted · Report post

Here's a question:

by policy, sim unlocked units will have their warranty void right?

so, if I upgrade my GF's SAP to I-Mate or Qtek, etc. BUT WILL NOT UNLOCK the phone, theoretically and based on the policy, my GF's SAP should still be warrantied diba?

magulo ba? hehe... ;)

0

Share this post


Link to post
Share on other sites

Posted · Report post

@bragol

wala naman sira yung lens. wala lang.. gusto ko lang papalitan. hehehe! kasama naman yun mapapalitan pag pinalitan nila yung softkeys di ba?

@grift

correct! teka, kala ko ba di ka na SPAMlik ng BP?

0

Share this post


Link to post
Share on other sites

Posted · Report post

@ML,

hindi ako yung SPAMlik, GF ko po. lapit na masira left softkey.

yung nagpapalit ako ng softkeys, hindi naman napalitan lens e. Kasi yung softkey nakadouble-sided tape lang sa frame ng casing.

0

Share this post


Link to post
Share on other sites

Posted · Report post

@grift

GF mo ba? syempre sasamahan mo yun! ikabit mo na yung hidden cam natin. ;)

sino ba yung nagsabi na magkakasama yung buong bezel, lens at softkey? yung keypads lang ang hiwalay.

0

Share this post


Link to post
Share on other sites

Posted · Report post

@ML,

pag sumama ako, baka ma-highblood ako! hehe...

may nagsabi nga na buong front cover daw papalitan, pero hindi e. yung SAP ko dati may tama sa bezel, kala ko papalitan na, yun pala pagbalik ng unit, may tama pa rin. ;)

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now

MoDaCo is part of the MoDaCo.network, © Paul O'Brien 2002-2015. MoDaCo uses IntelliTxt technology.