Had major problems and needed to hard reset, Orange did not know how so i emailed HTC directly and below is their instructions for reset back to factory settings.

1. Press and hold soft1 and soft2 keys.
2. Press and hold power button for around 1 to 1.5 seconds. Release power button. Keep hold soft1 and soft2 keys.
3. Later, screen shoould show instructions to ask user to press '0' key to reset to factory default.
4. Press '0' within the timeout period, which is only several seconds only.
5. If no instruction is shown on the screen, repeat steps 1 to 4.
The timing is sensitive.

I know i am a GOD, but please do not worship me!!

Regards

The Video Guide






Thanks to pzee for another excellent video guide

this doesnt work. or im being silly. ive tried it loads but keeps going to quick list or powers off if i hold the power button in too long

You are meant to start the procedure with the phone turned off, not on, mike
So when phone is off, then hold down both soft keys and power on etc...
I had to use this procedure yesterday when my Screen went blank, had to pull the battery, then wouldn't get past the orange startup screen, so had to hard reset this way, but all ok now
Phew!

Have just had to do my second hard reset in as many days. My C500 completely freezes up at random times (once on the homescreen and once while locked in my pocket) and following removing the battery and reassembling will not get past the blue orange screen. Any one else having a similar problem?

This Wont Work for me, by "soft Keys" you do mean the two menu buttons dont you ? When i try this (phone off, press & hold both menu buttons/soft keys and boot up) my phone just starts up as normal, have also tried holding the vol up button and camera button with no avail. Can anybody help/confirm ?

You don't have to hold the power key down for long. Hold the 2 soft keys and press the power button for about a second - you should see a black menu pop up asking if you want to do a hard reset.

I didn't realise that it wipes your contacts and all data on your storage card as well. Makes sense really - Good job I had all this backed up.

Thanks ! i was waiting for the canary screen, lol

It wipes the Storage Card?????? are you sure???? thats one hell of a flaw if it does

It did NOT wipe my mSD card

What are soft1 and soft2 keys :?: :?

The two black keys to the left and right of the SPV logo. They are the ones that you press to perform the actions displayed in the bottom left and right of the screen.

i managed 2 hard reset mine using the clear storage program under accesories in the start menu..... it did NOT wipe my MiniSD card clean

Is there a way of backing up everything on the phone.. settings, contacts, txt messages? Also, does anyone know if there's a program that converts phonebook formats? eg- i'm using a C500 now but if i moved to a series 60 device in a few months can i keep my new neatly ordered phone book?

hope thats not too off topic!?
sx

get sprite backup.. will backup everything

thanks sparkisgti - i'll check it out!
sx

can i just check , hard reset? will that wipe everything on my phone, and set it back to day 1 , ie only the default software and all other stuff gone?
si

Yes.

Posted from my SmartPhone!

Yes, that will wipe everything.

only asking because to do that on the e100 you had to run the thingy from the PC, not so now then? or untill the patch comes out (ie like 1.6 for e100)

You've never had to run anything from a PC to hard reset the e100!?

Posted from my SmartPhone!

My C500 finally turned up about 3 this afternoon. I synched with the PC OK then promptly nstalled all the software I've been downloading over the past few days.

All seemed to be going well until I rebooted and the phone went into a reboot loop a reboot loop a reboot loop a reboot loop a reboot loop a reboot loop a reboot loop a reboot loop ...

Phoned Orange who after I had waited 20mins for them to answer after asking lots of questions had to pass it to the techinical support team. I was told the CS guy would phone me back when he heard from them and when I asked when this would be I was told 1 to 5 DAYS! :shock:

Found this thread and did a reset and can now get back into the phone. THANK YOU!

Interesting to note it did NOT reset my date and time.

I presume you are talking about application unlocking?
If so then you still need to do this, click on OTA for more info

Why would you want to abandon your C500?!

Does the Smart Phone edition work with the C500

Yes. Well the backup side seems to work fine - I've not had the call to use the restore......yet!

If I do a hard reset, will it go back to the original Orange default setup, or as with my p800, back to the manufacturers setup

Orange default setup.

Hello,

I do have a question about hard reset. Do any of you know, if there is a maximum limit in terms of performing hard-resets on C500.

Really appreciate, if someone responds to this.

thanks,
Lohit

No. Why should there be?

Posted from my SmartPhone!

Question:

Under Accessories you find the App "Clear Storage". Is there a difference in between a hard reset and the use of the "Clear Storage" App?

Thanks,

Frank

Clear storage will, presumeably do just that, clear anything you have stored but this would not include changes to settings. A hard reset will reset everything to factory defaults.

I believe this is the case but as I have nebe==-ver done a "Clear Storage" I can't be 100% certain but that's how it works on other devices i've used.

HTH

clear storage hard resets device to. Its a software method of doing it, where the holding buttons on startup is a hardware method

Sorry, I should have looked. It says it will reset everything. A hard reset is still useful when your phone won't boot and you can't access it.

if you do a hard reset will it wipe off the orange homescreen plugin? the one with the left vertical menu and flyout dialog boxes

also does anyone know if performing a hard reset will improve battery life, like on the mpx200?

thanks in advance

No to the first question.

Possibly to the second one; there have been reported battery life improvements if doing a hard reset after fully charging the battery.

Posted from my SmartPhone!

ok. do you know if any of the apps disappear? i remember MMS wouldn't work after a hard reset on the mpx..

None that I'm aware of.

the orange homescreen is written into the rom, the jmms app wasnt. so when you hard reset teh plug in will be there.

on the mpx200 you had to install it from the pc

My phone took about 5 minutes to get to the Homescreen after Hard Reset, but the next boot was back to normal. Just thought I'd post this in case anyone else s**ts themselves like I did

After the 4.1.1.4 update the process has changed slightly

You use the same Hard Reset steps, but after you press 0 it comes up with a "Cold Boot Config" screen and then prompts you to press OK to restart

Just tried doing mine (post update) and pressing the key combination as described does nothing - phone boots as normal!

so, ended up reruning the orange update to reset it

Worked on my SMT6500 - no problemo.

I've tried this in a Qtek 8010, but I can't get it to work.
The only thing I get is the following.
The screen turnes white and then after 1-2 sek it shows

Typhoon
IPL 1.00
Typhoon
SPL 1.01.0078
Typhoon

Enyone have the same problem ?

sounds like you entered the boot loader.

Try again, timing is tricky

does this get rid of all the orange s*** thats in the phone???

Depends what you are refering to, a hard reset returns the phone back to it's factory settings.

If you're using an Orange phone with Orange ROM you get the orange extras.

Why buy an Orange phone then complain about Orange branding?

You shouldn't be drinking your lunch box's Sunny Delight anywhere near your phone. Be more careful in the future