Thanks. The other problem I am finding is that when I click on ok after entering "ZTEsmt123" I get a message saying D:\Desktop\stock_vivacity_P736EV1.0.0B13 does not exist. I extracted the zip file to a folder on my desktop which I named "stock_vivacity_P736EV1.0.0B13" but the tool seems to go looking for D:\Desktop. I'm not sure what is necessary. Paul PS: I changed to my laptop which has a D Drive and went through the procedure. It seemed to work as I got a "passed" message at the end. Phone is now alive again. Many thanks to iharrybao and tygertyger. Now just have to reinstall everything. I had a lot of apps installed on sd card. Is it ok to just reinstall over what is there? Paul
Hi, My vivacity suddenly had problems with booting up and just sticks at the T-Mobile Logo so I wanted to try your procedure to see if I can get the phone going again. In your instructions you said that your COM is COM 11but in the example you give it says: "ZTE Handset Diagnostic Interface COM 13" So in the example would it be COM 13 to use or am I missing something? Sorry, I am an amateur at all this. Paul
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