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darrengf

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About darrengf

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    Se K800i, P990
  1. Orange Issues - Post your complaints here

    Was with Orange for over 8 years until i left to go to o2, and what a massive different it has been. Customer care: Iin the last 2 years i was with them, customer care was shocking, rude, unhelpful, didnt know what they was talking about. One time i had 2 customer service managers call me back do to a serious violation in my account due to 2 staff. You was on hold for over 45 mins to be either cut of, or greated by a customer care agent who didnt care one bit. My bill was wrong for over 6 months and took a further 3 months to put right after. Orange sent me 3 cheques back saying that the money was mine, when it clearly wasnt. (Overseas Customer care sent me the cheques) I contacted orange on 4 occasions about these cheques were not mine, I was told to cash them by the spervisor as they are. 1 week later i get a red threatening letter saying that i owed them money. It took me 3 phone calls and a letter to put it correct. Shop staff where i live are still rude to this day, un helpfull and tell the customers the wrong information. Twice i had to get onto the phone and lucky enough i got a manager on one occasion who spoke to the shop on my behalf and i dont know what they said but i got an appology. ****** Tarrifs: There confusing and im sorry i dont apprecaite to be called a dolphin, racoon etc. Also there is no mention any way on any info that Orange charge for a delivery report of 1p, MMS are the dearest of network and when you are abroad i would leave my phone at home now. Ripping customers of by charging per min when abroad and not for the first min and then seconds after wasa an insult. Orange are the only network to my knowledge that charge you when you are in usa for dialing home and the home not being answered. example, £1.10 for listening to the ring tone back home hoping some one will answer. Do orange customer care tell you this or even heard of this, what do you think!! Took me 2 months to get a answer from orange regarding this and then the response was useless. I can go on and on but i wont on this one. ** Network: Very good on 2g and very good on 3g. Never really had any problems with this. ** Phones: I hate Orange branding, it looks horrible and it does more harm to the phones than anything, They remove items and that stupid side screen that they put on is the most anoying thing ever. I also dont see why i should have to pay to have my phone unlocked at the end of the contract, this should be free as a thankyou for staying with them. I know some other networks lock theres too but let orange one of the first to start doing it for there customers. ** Orange used to be a solid and best performing network, customer care was high on the list. However they now come bottom of most surverys for customer care, and now only the 4th biggest network in customer numbers. once was one of the largest. If customers leaving you in numbers doesnt wake any one up there, then nothing will. ** Customer care and cost are my biggest problems and i know still are for many. Sorry to say i dont recomend and taken all my family, friends over to o2. O2 for me are a breath of fresh air, i get more mins, more text, i can use my text bundle to send mms as well, I can even use my bundle from abroad!! Customer care are superb, helpful, cant do enough for you, shops are pleasent and willing to go that extra mile. The network for 2g is much better than orange, however the 3g is no where as good. But at least when in a 3g network get to make a video call and now mins come out of my bundle mins for normal voice!! O2 have become clever in offering things for customers all in one tarrif and there payg tarrif are gr8, ok orange match them but 30 mins to get though on customer care to o2 answers in 10-15 seconds. mmm which one do i go with. Sorry for going on, but you asked. I wish you good luck as if this realloy is going to help orange make a come back then im all for it, If you want any more and i can give you much more then i will be happy to help.
  2. O2 K850i

    The O2 k850i isnt sim locked The only thing the o2 phone has is a o2 icon when the play now feature was and o2 stratup and close down, other than that the phone is left in tact
  3. T-Mobile EU Roaming Rates Confirmed

    Good Evening to you both and hope you are well. I use many forums on the internet (although im a newbie on here, I have been doing forums for a fair few years now and came accross this by accident) and always try to help people in any way its the same at work. I pride my self on customer care, However from this topic I can honestly say ive learnt something as well which is thanks to you both regarding the mms and sms usage abroad on T-Mobile. This info has now been passed on and made a lot of people happy at work. I do wish though the networks would be cheaper on the GPRS Roaming, Im sure that this is another thing that the EU will look into as it does seem extremely expensive. I know when i was with Orange, GPRS used to be £20 per mb abroad. Ok its now come down to £8per mb abroad but that to me is still too dear. I am now with O2 which to me have been a breeze, superb customer care and for what i need alot cheaper than what i was paying. I also cant fault T-Mobile with there flext tarrifs, they are fantastic and they should be proud of what they have acheived in th mobile market. Web n walk is also another gr8 feature which o2 really does lack now (But i will keep at them :-)) What i like about these forums is that you meet great people like you 2 who do want to help and try to help in any way.:-) Any way Im of for T now. If you need any thing else just ask. Daz
  4. T-Mobile EU Roaming Rates Confirmed

    Good Evening, Just you and me on this debate :P Oh Well i dont mind. I can see where you are getting at regarding the T-Mobile Rates with MMS abroad and yes its cheaper than O2. It only costs 20p to send a mms from abroad. However and I can honestly say this how many people know this, I didn until tonight T-Mobile dont seem to advertis it? I can honestly say that 90% of people will send SMS from Abroad to the UK which in T-Mobiles case dont come out of the bundle so they get a nice 40p charge. Its also not always possibe to send mms from the country you are visiting. Not all countries support mms, alot of my friends dont have mms phones so senng a free mms is useless if the person at the other end doesnt get it. I kno you get a message saying go to this blah blah blah, but I can tell you now that most people just cant be bothered, dont understand it and just delete it. O2 range from 25p to 40p when abroad so o2 are still cheaper. I get 1000 sms with my allowence which yes i can send 100 text from abroad and it takes 400 sms out. Fine with me as it doesnt cost me a penny. However on T-Mobile if people send 100 sms they get a nice bill of £40. I can also purchase an extra bundle for me to use aborad, so If i want an extra 400sms im charged £16 so thats a saving of £24 compaired to T-Mobile. It is only recent that O2 have started to do this saving about a year i think but its gr8 if you are on o2 new system. I also dont think 4 is steep. To be honest i think its fine with me. However many other networks alow you to use you UK SMS bundle round the world? Orange, 3* and Voda and T-Mobile dont use there SMS bundle in the UK for abroad like 02 do. *3 do on there sister networks* T-Mobile and o2 are the only ones that allows you to send mms using your bundles Againg 3 using there sister networks. The 3000 mins is to call countries from the UK on 3 which is great if you want to ring people abroad on a international number However: O2s rate is £10 to receive calls for free when in the EU so to me thats whey better when im on holiday as the other doesnt come into account and again with 3's rate i have to pay 15p per min to received a call when in eu. I travel to USA alot, T-Mobile is the cheapest with out a doubt at 55p per min, thats because it has a sister network. O2 is 90p, which to me is fine as i send more sms than calls. I was with Orange last year and was with them for 8 years My bills when i was in usa was on average £200+ per month. I can say thats £100 of sms and £40 of calls. This year my o2 will be about £80 which to me is a saving. ;) Any way of to bed now. I need my beauty sleep :)
  5. T-Mobile EU Roaming Rates Confirmed

    To Add to the Above. ** 02 ** If you are on contract then sending a SMS will come out of your message bundle 1 Text from abroad will use 4 standard SMS out of you bundle and 1xMMS abroad again will use 4xstandard SMS Bundle (This is any where in the world that 02 have a signed roaming agreement). Better than T-Mobile then !! Also on 02 if you pay £10 (Per month)you get all your incoming calls when in EU for free (Max 1000mins) and its only 25p per min to call and where in EU too when abroad. (Even better) However if you Roam in Spain you only pay £5 to receive all your incoming calls (Max 1000mins) and its only 25p min to call and where in EU too when abroad. (Thats Even better) Oh and Dont forget O2 rates apply now and have been for the last Year If you signed up tomy Europe!! Oh and dont forget Ireland O2 rates its 25p per min when calling to the uk and Ireland (And this service is free) Now thats even better Oh and Last Vodafone rates: These are the most difficult to find on there website as they dont want you to know about them But its 38p to make a call in eu and 19p to received Heres the link http://www.abroad.vodafone.co.uk/index.cfm...uropricing.test Making 38p Receiving 19p Sending a text 35p + Your standard UK charges so thats a whopping 47p then for Contract (49p for PAYG) so Make the most of NOW !! mmmm
  6. Orange Loses Sparkle

    What orange arnt telling you, yes they signed up a few customers, but more left them. and know Orange Broadband app is a flop at the moment, loads of customers are complaing about it If they Ditch the stupid Animal Tarrifs too then more customers would go back.
  7. Orange Loses Sparkle

    Yep that company. The one that now they have just relised what customers have been saying for 2 years, but they had the heads up there on a*ses so they didnt hear the customers until now. Oh well its better late than never. 2 years of damage takes 5 years to put right.!! See Consumer power, the company listens now it has now customers left!!
  8. Orange Loses Sparkle

    http://www.mobiletoday.co.uk/content/16476...men=2⊂=6 Orange is reeling from findings of a wide-ranging customer survey, which has concluded that it faces major problems on four fronts. An internal memo to Orange staff states: 'Recently, things haven't been that rosy.' The network surveyed its customers, as well as customers from rival mobile operators and broadband providers. The memo reveals: • 'Pay-monthly customers say we've lost the sparkle we used to have.' • 'Broadband customers are confused with all the changes and are yet to be convinced of the benefits of being part of Orange.' • 'Business customers are asking for better account management and customer services.' • 'Pay-as-you-go customers say we're OK, but could do better.' The revelations have prompted the company to launch an internal campaign called 'Dave', to continually monitor customer feedback. This name is used because 'Dave' is the most common name among Orange customers. Orange's director of customer base management, Alex Ford, told Mobile: 'Part of the reason for being perceived to “have lost that sparkle” is that we are not listening to customers as we should be.' He said many of Orange's strengths have been copied by rivals: 'O2 has taken the freshness of Orange, and it is a world of difference from Cellnet. It is now a people company, rather than a technology company.' Ford added: '[Orange] has been through a lot of change in the last 18 months with all the integration of France Telecom's fixed and mobile assets.' Some have blamed Orange's parent, France Telecom, for diverting its focus away from what matters to the customer. Ford said: 'We are part of FT and we have tough targets, but there is a general internal belief that we want to deliver for the customer.' The Dave campaign is intended to redirect Orange's attention back onto customers, Ford claimed. The memo also states: 'If we charge a little bit more, our products and services have to be better than everyone else's.'
  9. Orange 07755 / 07744 charges

    Im sorry to say this people. Orange are not in breach, 07755 / 07744 have been charged for in the last year or so, but there systems dont always pick them up. The problem i keep telling people is that orange can do what ever they want and when they want. They have more tcs and clauses in there contract than anything i know of. And to make things worse, Orange admit today that they have lost there sparkle. Orange loses its sparkle 15:34PM Thu 28 June 2007 Orange is reeling from findings of a wide-ranging customer survey, which has concluded that it faces major problems on four fronts. An internal memo to Orange staff states: 'Recently, things haven't been that rosy.' The network surveyed its customers, as well as customers from rival mobile operators and broadband providers. The memo reveals: • 'Pay-monthly customers say we've lost the sparkle we used to have.' • 'Broadband customers are confused with all the changes and are yet to be convinced of the benefits of being part of Orange.' • 'Business customers are asking for better account management and customer services.' • 'Pay-as-you-go customers say we're OK, but could do better.' The revelations have prompted the company to launch an internal campaign called 'Dave', to continually monitor customer feedback. This name is used because 'Dave' is the most common name among Orange customers. Orange's director of customer base management, Alex Ford, told Mobile: 'Part of the reason for being perceived to “have lost that sparkle” is that we are not listening to customers as we should be.' He said many of Orange's strengths have been copied by rivals: 'O2 has taken the freshness of Orange, and it is a world of difference from Cellnet. It is now a people company, rather than a technology company.' Ford added: '[Orange] has been through a lot of change in the last 18 months with all the integration of France Telecom's fixed and mobile assets.' Some have blamed Orange's parent, France Telecom, for diverting its focus away from what matters to the customer. Ford said: 'We are part of FT and we have tough targets, but there is a general internal belief that we want to deliver for the customer.' The Dave campaign is intended to redirect Orange's attention back onto customers, Ford claimed. The memo also states: 'If we charge a little bit more, our products and services have to be better than everyone else's.'
  10. New Orange Data Offerings?

    As far as i can gather, they arnt revaming them, but no one knows why they have been removed. I think they may be rewording them with different names. Like Crap bundle etc. lol
  11. Network Cover[age]

    You to put things right. 3 now only use Orange for there GSM coverage if they are out of 3g area. orange won there contract from o2 last year and the swap over took 1 year to complete. Which i beleive completed in June this year
  12. Orange Breach of Contract?

    There are a few things you need to do first. First of all you need to write a letter to both Orange and Ofcom and wait for you reply. Normaly you have to wait for you reply from Orange first before contacting ofcom as ofcom can only help if you are not satisfied with the response. Again if you are not satisfied, you then re reply and forward to ofcom telling them you are doing this. Regarding your network coverage, you need Orange to first see what the fault is and ask them when they are going to fix it. Again take a snap shot of the coverage on your internet and send it to them. They then need to update there map as they are miselling. Regarding the phone, well this is a slight grey area. If you read T + C's closely it does say that Orange can provide you with a non like for like if the phone isnt ava, They also can provide you with an alternate phone etc. They dont have to replace the battery, but if you tell them that your batter is faulty after receiving the phone thy will prob send you one out any way. I know this doesnt answer the pink phone thing, however if you havnt damaged the phone and the phone has just stopped working then either send it back to the manufacuture. You still have 12 month warranty and they generaly will fix it. If you need any thing else, please ask. However Orange can do what ever they want, There T+C's have a clause for everything and this is one of the reasons i left them and that there customer care sorry to say is now non exsitance.
  13. Orange really want to keep me.. NOT!

    Yep Orange Capped there unlimit Wap Bundle at 30mb. So thats another rip of by orange. Im glad you are happy with orange, I was also one of the first customer again starting in the 100000. however after many many years Im sorry to say i left. last year was the worst, Bills wrong and over charged, wrong ammounts being taken from my bank, Customer care is appauling. Rude Staff, Couldnt care attitude shops and theres more and more. But i wont go there. Orange lost a few customers last year and i do mea a few. There no longer top for customer care, infact there no one of the bottom. What a complete turn a round for the company. The Management im sorry to say arnt bothered either. They couldnt care less, or thats how it seem. The future doesnt like bright any more.
  14. New Orange Data Offerings?

    See I ckeep Telling people on the forums what Orange are doing and upto. Customer care is gone down the pan Call charges are more expenive Network isnt the best as it used to be (Ive noticed that) Roaming is now dearer under the new system thatn the old system that cost per min was dearer but you were charged per the second. 1 p sms reports wap is unlimited (Sorry 30mb is your limit) Orange lost lots and lots of customers so its up to you. Only you can make the choice. t-mobile, 02 and 3 all offer better value than orange. Ok o2 arnt brill on data, but for me, using my sms bundle abroad is fantastic. No more charges for sms (Unless i go over), phones arnt locked or heavly branded, gr8 customer care, good strong network (Ok 3g isnt brilll) I can use my sms bundle to send a mms. 3 have drastic improved, offer gr8 deals and value for money t-mobile offer gr8 wnw deals (no other current network beats it and flex t is superb. Gr8 customer care too. Sorry cant really say anything about voda, in my eyes. Customer care is below average, when you come to a upgrade forget it, network is strong tho, Other wise than that ermmmmm not sure. Any way its up to you
  15. Orange really want to keep me.. NOT!

    Leave them and Join the other 3+ million punters who also left them last year I was with Orange for 8 years, I left them this year due to there extremely crap customer care. They havnt got a clue. I even paid early to leave then they sent me 2 cheques back saying that its my money, 1 month later i got a letter demanding the money back as its theres. They are utter cack. My mate spends £25 with them not much, He asked for a upgrade, its £120 on PAYg so not a expensive phone, Orange wanted £100 for the upgrade, but they will knock £40 for being a loyal customer. So he told them to stick it. I have also 15 of my other friends have left for the same reason, Crap customer care, hanging on phones for a hour. other one doesnt know what the other one is doing. And in this months JD power survey Orange Came Last for customer care for PAYG and 2nd last for Contract customer care. Another recent survery found Orange was also 2nd to last for customer care. I find Orange shops staff are rude and talk to you like you are some crap on a shoe. 6 months ago I wanted a 3 g sim card for my friend. Orange shops say its not possible. What a load of dogs bo**cks. I told them to ring customer care and after a 20 mins conversation (arguing) The shop acting manager had to say sorry (in so many words) I was right. o sorry to say, leave them and join another network. You wont be sorry. I joined o2 I dont use much data but the deal for me is i can text from abroad for free. my bundle covers me when im away. O2 customer care are fantastic and in recent months have come tops in care I 2nd that. The shops are gr8 too. t-mobile have good customer care now and there wnw pln is fantastic its even cheaper than order t-mobile £7.50, Orange £8 Hope this helps.
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