This is my email to HTC.
You must be getting this a lot, but there is no news on your twitter feed about this problem. I own a HTC Hero and due to being stuck on 1.5(cupcake) I am unable to download a lot of new applications for my phone. Is there a reason we are not getting timely updates? I have not had this problem with my iPhone.
This is making me regret moving over to HTC, if this is the level of service I am to expect in the future. I cannot understand how you put this quote on your site " HTC is committed to providing customers with the best possible mobile experience."
Please give a set date on Twitter or reply to my email address, if we are to expect a update and a confirmed date.
It is a shame about the level of service with the phone, and will be a shame if I have to move away from android because of no updates.
I Hope you do reply( even if it is just sorry we cant help you, just to show you have read this)
Hoping for good news Modo Albans (currently an Hero fan)"
And this is the response I got.
Thank you for your enquiry.
You will need to put the 1.6 rom on your phone to make allow the apps to work.
this is on are web site.
If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.