jago added a topic in Smartphone General DiscussionATTENTION - DO NOT BUY A PHONE FROM ORANGE OVER THE NETHello all - just some helpfull advice.
I ordered my SPV E200 via the web with an attractive deal of 250 free txt msgs etc.
The final order screen shows clearly '2 - 5 days for delivery'
I waited 3 weeks and NOTHING arrived.
I then called them (was on the phone for 30 mins in a queue) and they said that my credit check had not yet gone through and that 'it could do any day now'
I received nothing by 16th April so called them again - 30 mins later they answer, say the order has past the credit check and that I should receive the phone by 21st April latest.
I then got this email today - 25 days after ordering the phone;
Dear Mr Addison
Your order was processed on 26/03/04
It has since then gone out of stock.We do not get advised as to when the handsets are coming back into stock,only when they are scanned into our warehouse.
If you would like to change to another model handset then that would be no problem. All I ask is that you check the Orange website then mail me back.
As you have passed the credit check you could also see if your local Orange shop has the SPV E200 in stock,but you will need proofs of i.d and address. You have to be aware that you wont get the same promotions at an Orange shop as through our telesales department. If you decide to do this please let me know the most convenient town for you to get to and I will mail you the details for the nearest shops to you.
I have now cancelled my order (obviously) and dont think I will be moving to Orange now somehow!
What a disgrace, Im going to send a letter to Watch Dog - Customers should not be treated like this.
I think its disgusting. :x
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