This package contains the Bootloader Update Utility (RUU) and Bootloader file for the listed models and operating systems. After update, the device performs a clean boot which erases all user data and programs on the device. Please backup your files before performing the Bootloader update.

TITLE: HP iPAQ 600 Series Business Navigator - Bootloader Update Using Rom Update Utility (RUU) for Power Source Monitoring

VERSION: MP 1.01.00
DESCRIPTION: This package contains the Bootloader Update Utility (RUU) and Bootloader file for the listed iPAQ Business Navigator models and operating systems. This Bootloader update is designed for those devices which may experience power monitor failure event.

IMPORTANT:
The RUU Bootloader update is designed to replace the current Bootloader image. After update, the device performs a clean boot which erases the partnership and all user data and programs on the iPAQ Business Navigator. Please backup your files before performing the Bootloader update.

It is important to follow the instruction of every step of the RUU application. Before performing the update, make sure the battery of the device is charged. Do not remove the USB cable or battery at any point during the update.

NOTE: The package contains Bootloader update only for products supporting the following SKU IDs.
Supported SKU IDs: FA992AA#ABB, FA988AA#ABB, FA992AT#ABB, FA136AA#ABB, FA991AA#ARE, FA991AA#UUF, FA990AA#ABA.

PURPOSE: Recommended
SOFTPAQ NUMBER: sp38905
SUPERSEDES: None
EFFECTIVE DATE: 2 April, 2008
CATEGORY: BIOS
SSM SUPPORTED: No

PRODUCT TYPE(S): Handhelds

HARDWARE PRODUCT MODEL(S):
HP iPAQ 610 Business Navigator
HP iPAQ 610c Business Navigator
HP iPAQ 612 Business Navigator
HP iPAQ 612c Business Navigator
HP iPAQ 614 Business Navigator
HP iPAQ 614c Business Navigator

OPERATING SYSTEM(S): Microsoft Windows Mobile 6.0

LANGUAGE(S): English (Global)

FIXES:
- Fixes the issue where the battery gas gauge reports incorrect value and causes the system to shut down by resetting gas gauge when detecting incorrect value.

PREREQUISITES:
- Microsoft ActiveSync 4.5 (or later) is required.
- Host PC must be running the Microsoft Windows XP Operating System.

HOW TO USE:

1. Download the SoftPaq .EXE to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions to unpack the ROM update files to a directory.
(NOTE: This directory should not contain any file or folder from any previous ROM upgrade.)

3. Establish an ActiveSync connection between the iPAQ Business Navigator and the host PC using a USB connection.

4. The ROM Update Utility (hpRUU.exe) starts automatically. Follow the on-screen instructions to complete the ROM upgrade.
(NOTE: Once the update is complete, the .EXE file downloaded in Step 1 can be deleted, if desired.)

INSTALLATION NOTES:

1. During the update, the Bootloader Update Utility:
- Queries the iPAQ Business Navigator for current Bootloader image information.
- Validates that the new Bootloader image is compatible with the iPAQ Business Navigator.
- Automatically places the iPAQ Business Navigator in Flash mode.
- Updates the Bootloader image on the iPAQ Business Navigator.

2. IMPORTANT: Disable the Standby and Hibernation modes on the host PC. If Standby or Hibernation mode is activated during the upgrade process, a critical error may occur.

3. IMPORTANT: Plan enough time to complete the update. The total time to perform this Bootloader update is estimated at 5 minutes.

4. IMPORTANT: Do not interact with the HP iPAQ Business Navigator or remove it from AC power or the cradle/cable once the status bar appears on the iPAQ Business Navigator and the actual update has started.

5. If an error message is displayed during the update process, follow any available instructions to correct the condition and start the Bootloader Update Utility again.

6. The update process can be performed while connected to a host PC eitheras a Guest or with an established partnership.


Copyright © 2008 Hewlett-Packard Development Company, L.P.

[Thursday, April 10, 2008 11:09 AM] -- Automatically generated message:
For reference, your Case ID is 1600636154

[Thursday, April 10, 2008 11:10 AM] -- Automatically generated message:
A Support specialist, Prathap S has been assigned to your case.



[Thursday, April 10, 2008 11:10 AM] -- Prathap S says:
Hello Paris, thank you for contacting Hewlett-Packard and for your interest in this HP Active Chat support. My name is Prathap and I see you have a query regarding your HP iPAQ. I am going to take few moments to review the information you submitted and will message you at the earliest.

[Thursday, April 10, 2008 11:11 AM] -- Paris Argyrides says:
Ok let me know because I've read that many other ipaq users have similar problem and no solution has been found. This is very annoying I'm actually thinking to return this device as I use it 98% over bluetooth for phone calls


[Thursday, April 10, 2008 11:12 AM] -- Paris Argyrides says:
Check this link:
http://forums11.itrc.hp.com/service/forums...hreadId=1208240

[Thursday, April 10, 2008 11:12 AM] -- Prathap S says:
Could you please let me know the company name that you work for?

[Thursday, April 10, 2008 11:14 AM] -- Paris Argyrides says:
Trust international insurance company


[Thursday, April 10, 2008 11:15 AM] -- Paris Argyrides says:
I'm in Cyprus right now and bought the ipaq 2 weeks ago

[Thursday, April 10, 2008 11:17 AM] -- Prathap S says:
Thank you for the information.

[Thursday, April 10, 2008 11:17 AM] -- Prathap S says:
The HP iPAQ 600 Series that you are using is recently introduced in the market and I do not have sufficient resources and training on this particular product. However, I can go ahead and assist to troubleshoot this issue on a best effort basis. Shall we go ahead with the troubleshooting? Please let me know

[Thursday, April 10, 2008 11:18 AM] -- Paris Argyrides says:
Yes, if what you are going to tell me does not involve hard reset becase I've already done that

[Thursday, April 10, 2008 11:22 AM] -- Prathap S says:
As I understand, you get a disturbance on the phone while using Bluetooth ear phone. Am I right?

[Thursday, April 10, 2008 11:22 AM] -- Paris Argyrides says:
yes

[Thursday, April 10, 2008 11:23 AM] -- Prathap S says:
Was it working fine before?

[Thursday, April 10, 2008 11:25 AM] -- Paris Argyrides says:
It was working fine for the first bluetooth phone call. Then it got distorted. Other friends reported distortion problems after one week of use, two weeks of use, etc. Is it possible to find out if a bluetooth stack update will be released?

[Thursday, April 10, 2008 11:26 AM] -- Prathap S says:
I understand your concern.

[Thursday, April 10, 2008 11:27 AM] -- Prathap S says:
Have you checked the iPAQ performance with the other Bluetooth headset?

[Thursday, April 10, 2008 11:30 AM] -- Paris Argyrides says:
I tried 4 different bluetooth headsets. Same thing.

[Thursday, April 10, 2008 11:30 AM] -- Prathap S says:
Okay.

[Thursday, April 10, 2008 11:35 AM] -- Prathap S says:
What is the Bluetooth headset that you are using?

[Thursday, April 10, 2008 11:37 AM] -- Paris Argyrides says:
I'm currently using an O2 Bluetooth headset. I checked with a Sony Ericsson & a motorola one (don't remember model though). Parrot CK3100 in-car bluetooth acts the same.


[Thursday, April 10, 2008 11:38 AM] -- Prathap S says:
Okay.

[Thursday, April 10, 2008 11:39 AM] -- Prathap S says:
Since I do not have any information about this, I suggest you to contact your local voice support. They will be able to assist you better in this regard.

[Thursday, April 10, 2008 11:40 AM] -- Prathap S says:
Visit the weblink given below to contact your local voice support:
\http://welcome.hp.com/country/gr/el/contact/phone_assist.html#section1

[Thursday, April 10, 2008 11:41 AM] -- Paris Argyrides says:
ok i'll see and let you know. Is there a way to document this to HP so that it's addressed somehow in the future?