Merry Xmas to one and all.

It is the smartphone version so don't think it will work on PPC.

Thanks for the reply.

Can anyone confirm that these new sims will work in non HSPDA phones?

Wife's Orange contract due for upgrade and I feel the urge for a new toy

She is quite happy with her Nokia 6131

Thanks,
Davy.

Mine arrived today.
Took around 4 - 5 days after order status changed to despatched.

Working fine in the Lobster.

The sim was new from Vodafone (one of the free sim deals which pop up on there website from time to time).

On the plus side I have got a full refund from Logogo.

Still not happy with the level of support from Voda but the common concensus seems to be that this is the norm from all the networks in regards to these matters .

I don't see Ofcom or whoever pursuing any complaint I should make seriously now that I have got my money refunded.

Thanks for reading/replying.

davy.

You could try Amazon.
They are advertising them at £138

http://www.amazon.co.uk/exec/obidos/tg/det...9651249-3667027

Disco Stu,
thanks for the info,

I have had confirmation from Voda that I have not sent any texts since activating my sim.

Unfortuntely the shortcode company are ignoring my e-mails and phone calls.
I have left them a recorded message tonight advising them to contact me within 24 hrs. If they don't I will pass a complaint to Icstis and Ofcom.

Cheers,
davy.

Try and get a "Martin Fields" one of E-bay.
I use them on my compact and c550.
They are the best screen protectors that I have tried.
More expensive than most but well worth the extra cost in my opinion.

davy.

I have edited the title as the thread over at mobiholics has been edited by a mod who believes that stating Vodafone condone theft is slanderous.

I do not believe any of my comments to be slanderous but respect the rights of the mods to mod.

Just so we are crystal clear I have advised Vodafone of a theft from my account. They have refused to investigate it. It is my opinion that there are thereby effectively condoning the theft.

If someone illegaly removed money from my bank account, credit card, etc the issuing Company (and probably the Police) would investigate the matter. IT IS THEFT.

Perhaps my understanding of the word condone is wrong.

davy.

Disco Stu,
thanks for the replies.

TBH the lost money doesn't bother me that much. I put a tenner on the sim to evaluate the Vodafone service. Had the service been half decent I was considering getting a contract phone from them. I would have used the money anyway and now know not to get a contract phone from Vodafone.

Over at mobiholics a poster has responded that Cingular actually try to assist there customers in matters like this. Different country I know, but I would like to think that the other UK operators would help their customers to recover money stolen from their accounts.

It is Vodafone's flat refusal to help that is annoying.

Any employees of Orange, 02, T-mobile, 3 or Virgin care to comment on how their Company deals with such matters?

davy.

They couldn't provvide a postal address.
They mentioned Sony Ericsson logo and ringtones.
I didn't ask what type of download it was or how I am supposed to have subscribed.
They just weren't interested.
I have tried googling with no joy.
davy.

The fact remains that I did not order anything from anyone.
I have advised Vodafone of this fact and they refuse to investigate the theft of monies from my account.

Are Vodafone not culpable if they have been advised that someone is stealing from my account and they are in effect condoning it by debiting the account?

davy.

Thanks for the replies.

I just find it amazing that they refuse to investigate it.

It would seem that anyone could order downloads using your Vodafone number, whether by mistake or deliberately, and Vodafone are happy to take your money regardless.

Ah well, at least I found out what they are like before committing to a contract with them.

davy.

Hi all.
Just a word of warning to steer you away from Vodafone UK.

I have been a Windows smart phone user since the start with Orange UK but decided to try the Vodafone 3G service.

I bought a Samsung z500v on E-bay and got a free sim from Vodafone.

Things were ok initially but disintegrated yesterday when I switched on my phone.
When I switched on I received 5 text messages, each of which deducted £1-50p from my PAYT account.
The text messages were from some outfit named Logogo -UK with the shortcode 84212.

As I had not ordered any ringtones or phone content from anyone I called Vodafone customer services.
They gave me telephone and E-mail contact details for the company which had sent the messages and taken the money from my account.
I telephoned this company (answer phone) and E-mailed them but have had no response.

Tonight I contacted Vodafone customer services again to request that they investigate this matter.
They advised me that they would not as it was a Company registered with them.

I find it beyond belief that Vodafone, when advised of a possible theft, refuse to investigate it.

Thoughts anyone?

Davy.

Keep your fingers crossed that nothing goes wrong with your handset though as Expansys customer service is nothing short of atrocious.
They repeatedly ignore e-mails and when they eventually got my phone repaired they relaced it with an inferior handset, ie I sent an as new unit for repair and got a damaged one back.
davy.

Here is the direct link to Binarys website

http://www.binarys.com/default_en.asp

cheers,
davy.

Hi,
If you search the forum for SP TaskManager and install it to your phone
it has an option to format your card.
davy.

Hi all,
There is a problem with this game at the moment.
The current available smartphone game demo will not run.
(The PPC demo version works fine)

The developer is aware of the problem and working on it.
I will let you know more when I do.



davy.

P.S.The original Joker is one of my favourite games and I am sure the follow up will be even better. Customer suport is excellent so please be patient and wait for the fixed demo to become available.

English version received
Looking good so far after a quick play.

davy.

Response from developer is that I have the Chinese version of the game.
They are going to send me the English version

Handango are also aware of the problem.

Will keep you updated,
davy.

OK I bought this game.
It downloads as a cab file which I transferred to my Tmobile SDA and executed. It loaded to the storeage card no prob. Runs fine

HOWEVER
one major bug is menus/text are all in Chinese

I have e-mailed developer and will let you know response.

davy.

update
got my replacement unit this week.
That is the good news.

The bad news
1. Unit I sent for repair was as new and unmarked.
Replacement unit has chip marks around the screen.
2. Replacement unit has a faulty end call key.
I had problems switching it on and when I later made a call I could not end it without pulling the battery. This would appear to be an intermittent fault (as I have managed to switch it back on) but makes it effectively unusable as a phone.

Ah well have E-mailed Expansys again advising them of the above.
Lets hope it doesn't take another 3 months or so to resolve :shock: .

davy.

http://www.3g.co.uk/3GForum/showthread.php?t=22917

Have a look at the above thread.
Seems that data is actually part of there text bundles.
Costs around £1 per mb it seems.

hth
davy

Hi all,
I am posting this to seek advice on courses of action open to me to get my phone back from Expansys.co.uk.

I am also posting it as a warning to all readers of the, in my opinion, atrocious standards of customer service this company provides (should you be thinking of buying the SP5 or other smart phone or PDA from them).

In January 2005 I bought a Mitac Mio 8390 (Asian import handset/sim free) from their website.
After a few months the handset packed in (will charge, outer display illuminates but inner display does not, which seems to be a common fault with this handset).

I E-mailed Expansys and was eventually told to return it to them for repair under warranty.

I did so then was advised by E-mail on 22/08/05 that phone had been passed to their repair dept and that repair could take 4 to 6 weeks.

E-mailed Expansys for update on 10/10/05 - NO RESPONSE.

E-mailed them again on 11/10/05 - NO RESPONSE.

E-mailed them again 16/10/05 - NO RESPONSE.

Then E-mailed them via their website complaints link on 19/10/05. Got a reply same date stating they had E-mailed their Hong Kong office for update and advising they would contact me as soon as they reply.

A week later, 26/10/05, replied to this E-mail seeking update - NO RESPONSE.

Final E-mail to their customer complaints link on 01/11/05 advising of my disappointment at their standards of customer service and again asking for update on repairs - NO RESPONSE to date.

I do appreciate that an imported handset may take some time to repair, but it was they who stated 4 to 6 weeks for repair, about 10 weeks ago , and have not even supplied a reason for the delay, let alone when I am going to get the handset back.

//// end rant

Any advice on how I can speed up the return of my handset?

Do you think I am being unreasonable in my criticism of this company and am being too impatient?

Do you think their standards of customer service are acceptable in this day and age?

Sorry for the length of post but think it worthwhile to make readers aware of this company’s customer service standards.

Davy.

F.A.O mods
Feel free to move from main but I feel as many readers as possible should be aware of this company's apparent disregard for customer service.