nobspangle,

You are not alone with this, but unfortunately I couldn't solve it (see link below), so your best bet is to contact virgin mobile.

http://www.modaco.com/content/HTC-Monet-Mo...Frozen-Lobster/

adam

Check that the connection to the internet is working ok (with a bit of luck it may be free to go on the virgin mobile internet site, so click on the virgin bites link which should be in the favourites). If that doesn't work then you should probably contact VM.

If that does work it could be worth giving it a go typing this link in the address bit of IE;

http://www.mobiletvportal.co.uk/vm/index.asp?go=nextfile.asp

It is a link which VM sent me by text when they replaced my lobster and I needed to download a new licence after I downloaded one with the same sim in the old phone before it was replaced. I doubt the link could do any harm.

Hope this helps,

adam

**sorry, repeat post**

Thank you all for help.

Program files\TTP\ folder didn't exist unfortunately.

I contacted Virgin Mobile who were really helpful. The guy said that with the hard reset, the TV and Radio program SHOULD load up, and he had never heard of it not working. I tried the reset a couple more times in case it had corrupted, but it didn't solve it. Virgin have replaced the phone with a new one (very good customer service IMHO!), and the new one works just fine. May be telling wm5storage to view the internal chip, even though i ticked read only, may have caused it to corrupt in some way and revert back to an even more basic version of the rom??

Just a few quick notes in case anyone else ever has similar problems. When I had done the hard reset and the phone worked ok but without the TV and Radio software, the home screen didn't revert back to the virgin mobile one (as it was when I first got the phone), but back to a more default windows mobile one (same as my i-mate SP5), I don't know if this is also another effect of the underlying problem.

Also, strangely, originally when the phone was pretty dead (wouldn't get past the windows mobile spash screen), I found that if I plugged the phone upto the PC, it would briefly connect using active sync, but only once I had turned the phone back off and it was back to the virgin mobile turning off splash screen.

Great phone though, pity it is a little chunky but it really is tiny for a DAB radio, and can't speak highly enough of VM.

Cheers,
adam

Brilliant,

Thanks very much. I now unfortunately have a follow up problem! The TV/Radio program has vanished from the start menu, and I don't appear to be able to find it anywhere on the phone. Does anyone know where I may be able to download it?

Thanks again,

Adam

I have managed to brake my Lobster 700tv while playing around with WMStorage. I set it to look at the internal chip (which read only ticked), and not only did it not see the memory when I plugged it into the PC, but it then froze when I deactivated.

When I restarted the phone it went through the virgin mobile splash screen to the windows mobile one, and it sticks on that. Have left it for 10-15 mins, popped out the battery for about the same length of time and and tried again with no luck.

Does anyone know any way which I can perform a hard reset or similar via the PC or reinstall the firmware??? When I plug it into the pc it doesn't recognise it as a USB device being attached (while it is stuck on the windows mobile splash).

Any help/advice would be much appreciated.

Cheers
adam