Hope i have posted this in the right place.

Took delivery of the lobster 700tv mobile.

Normally when the keypad is locked you simply press the unlock button to unlock it and use it.

This phone has a security feature called device lock with which i have problems with. By following the instructions in the manual i had set the device lock so when you press the unlock button you have to type in the password. This prevents anyone from using your phone without your permission. The trouble is it does not recognise my password. Has anyone had this problem? Have rang virgin who are going to send me a replacement. just wondering if it is a common problem before i try to set it on the replacement phone. Also how does one unlock it? The customer service did not know how to do it.