Guest James Posted January 16, 2004 Report Share Posted January 16, 2004 why cant i get a free upgrade? i pay 49 squid a month for my contract bills are usually about 80-100 so why do they want to charge me 99.99! i am on month 13 of my contract by the way... has anyone got a free upgrade? Posted from my SmartPhone! Link to comment Share on other sites More sharing options...
Guest drblow Posted January 16, 2004 Report Share Posted January 16, 2004 I got a free upgrade, but that was only as a result of several complaints relating to my consistent problems with gprs, & the fact that tech support had failed to get back to me 3 times in a row, over a period of about 6 weeks!! OH, & also coz I complained most highly about the delayed update for the e100 (it was a very long story!) & it was only after line manager no. 3, & me saying "bye, I'm off to phone voda...", that they offered a free upgrade. Not that I'm in any way suggesting you complain to Orange ... :lol: Link to comment Share on other sites More sharing options...
Guest aponia1 Posted January 16, 2004 Report Share Posted January 16, 2004 why cant i get a free upgrade? i pay 49 squid a month for my contract bills are usually about 80-100 so why do they want to charge me 99.99! i am on month 13 of my contract by the way... has anyone got a free upgrade? They offered me a free upgrade in the middle of my 11th month (15th of December). My bills were around 45 squid. But I rejected the offer and got the P900 for 120 quid instead. The trick I used; I didn't ask for an upgrade. I only asked to cancel my contract. Then they connected me to customer relations dept and the following day I had my new P900 160 quid cheaper than their original offer. Try it! Link to comment Share on other sites More sharing options...
Guest James Posted January 16, 2004 Report Share Posted January 16, 2004 ok will try it guys.... Posted from my SmartPhone! Link to comment Share on other sites More sharing options...
Guest Mr_Protozoa Posted January 16, 2004 Report Share Posted January 16, 2004 I managed to blag a free e200 the other day. My system.... Talk to upgrades (hopefully to a woman - they'l pick up on your hints, men won't) Ask them how much it would be After they tell you say "ooohhh, that's quite a bit more than I'd be willing to pay" Then use a line like "i'll have to revaluate my situation" or.. "if i opened a new contract with o2 they'll give me it for free!" Hopefully you'll be passed to the disconnections dept... Explain the situation to them - hopefully they'll give in and offer you one for free, just so you don't leave orange. Your new e200 should be on your doorstep in 3 days, and your old SPV on ebay in 4! Link to comment Share on other sites More sharing options...
Guest James Posted January 17, 2004 Report Share Posted January 17, 2004 today is the tester... will phone later Posted from my SmartPhone! Link to comment Share on other sites More sharing options...
Guest SeeJ Posted January 17, 2004 Report Share Posted January 17, 2004 I got a free upgrade and my bills are 40-50 quid a month. I had 2 months to go on my 2nd year contract. I phoned to cancel the contract, giving the reason that I could get the phone for free on a new contract elsewhere. They offered me the phone for £49.99. I phoned back a few days later saying this still wasn't good enough, and they offered me the phone for free. Enday story. Link to comment Share on other sites More sharing options...
Guest Skunkchild Posted January 17, 2004 Report Share Posted January 17, 2004 Just got an upgrade for free in 10 minutes flat ! Rang customer services, asked for upgrade price on my package O2 100 (bills generally about £35-40pm). Quoted £100. Told the guy I'd just seen my plan on new contract for £0-29.99 on phoneshopdirect onestopphoneshop and e2save. Said I didn't have a problem losing my number and getting new contract. "I'll see what I can do... Quoted £99.99. I laughed and said "Oh well I think I'll get my PAC code then". He puts me thru to disconnections and says there may be a long wait ! We're all queuing up to speak to the people with the power ! Disconnections man was very friendly and I told im I'm clued up about the phones wanted E200 and could save myself £100 by getting a new contract elsewhere. He agreed with my logic asked me to quote him the prices I'd seen (which I did honestly :lol: ) "I'll match the free one" "Then I'll take out another 12 month contract!" Deal done - phone arrives within 3 working days. Mind you if there's still loads of problems with the phone I'll probably just stick with my SPV. I wasn't really that desperate to upgrade - but it was pretty easy to get it for free. GOOD LUCK Link to comment Share on other sites More sharing options...
Guest ferret Posted January 17, 2004 Report Share Posted January 17, 2004 Have you rang jlowap? My contract runs out 4th Feb on original SPV, I really need to pull my finger out and give it a try, oh for a nice new shiny e200! Link to comment Share on other sites More sharing options...
Guest James Posted January 17, 2004 Report Share Posted January 17, 2004 not tried yet... in the pub at present. bit loud it here for phone calls! Posted from my SmartPhone! Link to comment Share on other sites More sharing options...
Guest ferret Posted January 17, 2004 Report Share Posted January 17, 2004 Wish I was in the pub instead of work! Link to comment Share on other sites More sharing options...
Guest mek Posted January 18, 2004 Report Share Posted January 18, 2004 I've just upgraded to the E200 as well, still had 4 months left on my contract so had to pay to £75 upgrade fee and £99.99 for the phone. I just flogged my original SPV on Ebay for £145 :lol: and only ended up paying £30 for the E200 Link to comment Share on other sites More sharing options...
Guest Mr_Protozoa Posted January 18, 2004 Report Share Posted January 18, 2004 £145! Well done! Did you bundle it with some extra things that aren't in the box? Link to comment Share on other sites More sharing options...
Guest James Posted January 19, 2004 Report Share Posted January 19, 2004 £145!!!!!!! sweet! Link to comment Share on other sites More sharing options...
Guest pisquee Posted January 20, 2004 Report Share Posted January 20, 2004 The best tip, is not to call the upgrades line at all - call the disconnections line - i can't remember the codes to get there, but think after 150, select option to speak to an operator, and then follow promts to if you are thinking of leaving orange - these are the people who can make the deals. I got my e200 free and £50 credit on my account - though I run 3 phones, which worked out having an average monthly amount of £60 each. (I work abroad and so have a lot of roaming!) Link to comment Share on other sites More sharing options...
Guest squall Posted January 20, 2004 Report Share Posted January 20, 2004 o disconnection - 08000922873 Link to comment Share on other sites More sharing options...
Guest James Posted January 20, 2004 Report Share Posted January 20, 2004 cheers Posted from my SmartPhone! Link to comment Share on other sites More sharing options...
Guest Flash Posted January 20, 2004 Report Share Posted January 20, 2004 I rang up O in December to find out the upgrade price for the E200 (I was using the SPV at the time) and was quoted £75 upgrade fee and £75 for the phone. I was going to be out of contract on Jan 13th so I told them I'd wait. Rung O up again on the 13th and asked to upgrade. The lady I spoke to quoted me £99 for the E200. I told her that was more than I been quoted only a few weeks before. She passed me on to another department who immediately told me that I was entitled to a 'free' phone. Not bad considering I would have paid the original £75 quoted ;-) Link to comment Share on other sites More sharing options...
Guest Posted January 20, 2004 Report Share Posted January 20, 2004 tried my luck but my teeny tariff counted against me, so i'm gonna try again at the end of the month and negotiate a free phone for a higher contract Posted from my SmartPhone! Link to comment Share on other sites More sharing options...
Guest James Posted January 21, 2004 Report Share Posted January 21, 2004 :lol: Nice new e200 and 50 squid credit! i am a happy chappy! Posted from my SmartPhone! Link to comment Share on other sites More sharing options...
Guest wilky Posted January 21, 2004 Report Share Posted January 21, 2004 Glad to hear it Jlowap. :lol: Any problems pm me mate. Link to comment Share on other sites More sharing options...
Guest Mr_Protozoa Posted January 22, 2004 Report Share Posted January 22, 2004 50 quid credit?! They gave you money? wow! Link to comment Share on other sites More sharing options...
Guest ferret Posted January 22, 2004 Report Share Posted January 22, 2004 Can't beat jlowap with the credit but it took me all of 2 mins to get one for free!! Does anyone know how long it takes to arrive when done through disconnections? The man did say but I wasn't really listening from the "let me have a look ... I can to that for free" point onwards, due to my excitment. Link to comment Share on other sites More sharing options...
Guest James Posted January 22, 2004 Report Share Posted January 22, 2004 Ordered it about 2PM yesterday and got mine thismorning........!!!!!!! QUICK! :lol: Link to comment Share on other sites More sharing options...
Guest ferret Posted January 22, 2004 Report Share Posted January 22, 2004 That is quick! Ordered mine about 3 ish, I think he mentioned friday, but surely he should have said tomorrow if that's the case, oh why am I so impatient?? Link to comment Share on other sites More sharing options...
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