A1comms - what happen to me.

[Guest iwod]

I order a MDA compact on A1comms , T- Mobile 100 min 18 Months Contract and with 9 Months Half Price Line rental.

I order it about 5 days ago and i still haven't recieve a confirmation email. So i rang them today and they said for some reason they never recieve my order or my confirmation email never get to me. But they do have my order on their system.

Then they told me they have change their price plan and it is no longer half price line rental but double min. I said when i order it was half price but they said well it is changed now. And i ask them what i do now? They said i have to wait till MDA compact arrive and accept the order as 6 month Double min.......

I have heard many many Online retailer honor their order...... may be some were luck ?? May be i am unlucky ? Or it is simple a myth.

[Guest tobtan]

Yep - they won't honour your order for half price line rental as T-mobile have stopped the offer - UKPhoneshop said the same

I cancelled my A1comms order because of this - let's see what next months offer is!!!

[Guest jonnykato]

OSPS said they would honour the half price line rental offer, if it was in effect when you placed the order.

I'll clarify this with them tomorrow

[Guest rmg]

OSPS said they would honour the half price line rental offer, if it was in effect when you placed the order.

I'll clarify this with them tomorrow

<{POST_SNAPBACK}>

Can you come back on this please as I am in the same position.

[Guest jonnykato]

They said they would honour any offer made at the time of ordering

However, they've finally admitted to me that they have no idea when they'll be getting any stock

[Guest rmg]

They said they would honour any offer made at the time of ordering

However, they've finally admitted to me that they have no idea when they'll be getting any stock

<{POST_SNAPBACK}>

wankers. :cry:

[Guest Chaser81]

I dont see how they CAN honor your order, unless they do some sort of redemption/cash-back deal to give you your half price line rental, cause as far as T-Mobile are concerned, that deal is over and it is now double minutes. There is no amount of arguing from OSPS that will make T-Mobile give you half price line rental, trust me, I know (I work in a mobile phone retailer at the mo).

[Guest jonnykato]

Sorry

he did mention the magic 'cashback' word during the conversation. However I think I was so annoyed about being told "don't know when we're getting any", that it failed to sink in

[Guest rmg]

Sorry

he did mention the magic 'cashback' word during the conversation.  However I think I was so annoyed about being told "don't know when we're getting any", that it failed to sink in

<{POST_SNAPBACK}>

I guess that they would do the cashback rather than getting it from the network direct.

They would still make enough on subsidy to cover it.

[Guest rmg]

Stock found here

http://www.phones2udirect.co.uk/Products/t...MDA_Compact.asp

but the prices aint as good...

[Guest rmg]

T-Mobile MDA Compact

The Compact has been an unprecedented success because of the combination of www.ukphoneshop.com offering them at the best price in the country and T-Mobiles very attractive packages.

There is only one supplier of this product in the world HTC in Taiwan and it would appear that they have been trying to bring forward some of the April orders without success.

Our forcasts into T-Mobile for our deliveries commencing the 18th of April are in line with the known demand. By placing an order you will be added to our priority order list.

Below is a copy of our most recent email from T-Mobile regarding the MDA Compact.

"Unfortunately due to unforeseen circumstances the expected supply of MDA Compacts from T-Mobile to Freedom Communications(Newcastle Mobiles) due at the end of March was not supplied by the manufacturer. Latest information indicates that this product will be supplied week commencing 18th April. May I take this opportunity to thank you for your continuing patience and assure you that your custom is both valuable to us and is considered a priority. "

From one of the web shops.

:cry:

[Guest virtualmeuk]

Well Guys........ Bad news.

I have been waiting for mine from osps and i got cheesed off this morning and called them.

I quote "Your order has been canceled as we are no longer shipping this phone"

My Reply."Well thanks for letting me wait 3 weeks before telling me"

osps"We told you that they were out of stock and therefore we can cancel at any time!"

My Reply"Well thats just great. I will not be buying F**K all from you bunch of disorganised To**ers!"

Put phone down.

Would be interested to find out if anyone else gets the same message??

Cheers

[Guest rmg]

Well Guys........ Bad news.

I have been waiting for mine from osps and i got cheesed off this morning and called them.

I quote "Your order has been canceled as we are no longer shipping this phone"

My Reply."Well thanks for letting me wait 3 weeks before telling me"

osps"We told you that they were out of stock and therefore we can cancel at any time!"

My Reply"Well thats just great. I will not be buying F**K all from you bunch of disorganised To**ers!"

Put phone down.

Would be interested to find out if anyone else gets the same message??

Cheers

<{POST_SNAPBACK}>

Does your order say cancelled on the web site?

[Guest rmg]

Sent today

Date: Thu, 7 Apr 2005 14:49:36 +0100 (BST)

From: "rmg"

Subject: T-Mobile MDA Compact lack of communication and stock situation

To: OSPS emails from the web

Dear Sirs.

I placed a phone order for an MDA Compact with your

company on the 22nd March 2005.

At the time I was informed that the handset was out of

stock, but that stock was expected within one to two

days.

It is now fifteen days later, and I have still not

received my handset. I have called the customer

services department 5 or 6 times, and each time I have

been given various responses

“It will be with you in the next two days”

“Stock is imminent sir”

“I am afraid that it will be next week” (I was told

this over a week ago)

And the best one,

“Don’t worry sir, we are part of carphonewarehouse

now, there are 500 units on the way!”

(CPW, your new parent, have never, ever had it on

their site)

Now don’t get me wrong, I know what has happened.

Demand for this phone on T-Mobile has been huge, and

the manufacturers, (HTC in Taiwan) just could not keep

up. I know this, and I know that you have now removed

it from your site, as have T-Mobile UK.

Yes, I am annoyed about having to wait for the phone,

but that’s not half as annoying as the mis-information

that has been fed to me by your CS department.

It is obvious to me that they had no concrete dates

for T-Mobile, so why fob customers with ever changing

dates, why not be honest and say "we dont know"?

Please could you give me some indication of when I

will receive my phone?

Sincerely,

Richard Gera

Customer number xxxxx

Order no. xxxxx

Prolly wont get a response but made me feel better ;-)

[Guest virtualmeuk]

Sme he had all the same answeres when i have called. 500 units, stock iminent, 7-10 days etc etc etc

Crap company if u ask me

Hope you get more info.

PS. ordered mine on 18th march

Sent today

Date: Thu, 7 Apr 2005 14:49:36 +0100 (BST)

From: "rmg"

Subject: T-Mobile MDA Compact lack of communication and stock situation

To: OSPS emails from the web

Dear Sirs.

I placed a phone order for an MDA Compact with your

company on the 22nd March 2005. 

At the time I was informed that the handset was out of

stock, but that stock was expected within one to two

days. 

It is now fifteen days later, and I have still not

received my handset.  I have called the customer

services department 5 or 6 times, and each time I have

been given various responses

“It will be with you in the next two days”

“Stock is imminent sir”

“I am afraid that it will be next week” (I was told

this over a week ago)

And the best one,

“Don’t worry sir, we are part of carphonewarehouse

now, there are 500 units on the way!”

(CPW, your new parent, have never, ever had it on

their site)

Now don’t get me wrong, I know what has happened.

Demand for this phone on T-Mobile has been huge, and

the manufacturers, (HTC in Taiwan) just could not keep

up.  I know this, and I know that you have now removed

it from your site, as have T-Mobile UK.

Yes, I am annoyed about having to wait for the phone,

but that’s not half as annoying as the mis-information

that has been fed to me by your CS department.

It is obvious to me that they had no concrete dates

for T-Mobile, so why fob customers with ever changing

dates, why not be honest and say "we dont know"?

Please could you give me some indication of when I

will receive my phone?

Sincerely,

Richard Gera

Customer number xxxxx

Order no. xxxxx

Prolly wont get a response but made me feel better ;-)

<{POST_SNAPBACK}>

[Guest virtualmeuk]

And The woman said. I Can sell you somthing else if u like!!!!!!!

YEAH RIGHT

[Guest jonnykato]

no stock for 10 days at phones2udirct BTW

I'm going to place my order with A1Comms, they say stock on the 16th

any other ideas?

[Guest virtualmeuk]

hmm was thinking about it but there may be better offers nearer the time. I think i will sit on it for a couple of weeks till they are in stock everywhere and see what prices they are then.

You can get them from scancomm for £ 50 on relax 100 but no 1/2 price months

They are all milking the situation at the moment

[Guest virtualmeuk]

Keep us posted then and we will see how it goes!!

[Guest rmg]

Just checked the website.

OSPS have cancelled my order :-(

[Guest virtualmeuk]

Seems to be a similar story with everyone.

so if anyone else gets a good deal from sny of the other suppliers then please let us know

[Guest jonnykato]

They've cancelled my order as well.

Placed an order with A1. Bloke on the phone was honest with me and said it wouldn't be in stock until the 16/17/18th at the very earliest.

The handset was 29.99 instead of being free (OSPS), but i'd rather pay the money and deal with a company that don't appear to be liars

[Guest kiteless]

Sme he  had all the same answeres when i have called. 500 units, stock iminent, 7-10 days etc etc etc

Crap company if u ask me

Hope you get more info.

PS. ordered mine on 18th march

<{POST_SNAPBACK}>

Same here - ordered late 15th March, been strung along ever since. The line used by both the CS people when I rang and the guy (presumably) going through a list of cancelled orders who rang me later was that "there have been a lot of faults with this model so T-Mobile have withdrawn them from sale". What a load of rubbish.

Give it a couple of weeks and I guaruntee they'll have them back on their website at an inflated price. At least ukphoneshop had the decency to tell their customers the situation, and let them know that the T-Mobile half price deal was going to run out at the end of March.

[Guest is2005]

Same here - ordered late 15th March, been strung along ever since. The line used by both the CS people when I rang and the guy (presumably) going through a list of cancelled orders who rang me later was that "there have been a lot of faults with this model so T-Mobile have withdrawn them from sale". What a load of rubbish.

Give it a couple of weeks and I guaruntee they'll have them back on their website at an inflated price. At least ukphoneshop had the decency to tell their customers the situation, and let them know that the T-Mobile half price deal was going to run out at the end of March.

<{POST_SNAPBACK}>

TMobile should get stock next week but dealers are trying to milk the situation and raise their prices, I put my order initially with ukphoneshop on the 2nd of March, later I cancelled the order as they had no stock, put another order with A1Comm but again they have no stock and are not going to honour the half price offer.

I am cancelling the A1Comm order as I went for the Vodafone offer at Expansys, the Voda deal is as good and it is in stock, my phone should ship tomorrow

[Guest p1tse]

i'm waiting for them to come back in stock, but you guys are right, i feel the demand is high, so prices will shoot up too.

darn