Guest bronksy Posted April 30, 2005 Report Share Posted April 30, 2005 Ok, i don't get it. I cannot seem to set up a divert on line 2 to divert to line 1. Previously I used everyphone but now it's been discontinued. OCS gave me a code for unconditional diverts on line 2. This didn't work. The handset doesn't let me set up any sort of divert on line 2. Can anyone help? Link to comment Share on other sites More sharing options...
Guest mossywell Posted May 4, 2005 Report Share Posted May 4, 2005 I used to do this regularly as well. After reading this, I thought I'd give it a go again (haven't tried it for about 12 months). It didn't work for me either. I have a call logged with the Orange technical as Orange CS insist it should still be possible. I'll let you know what they come back with. Link to comment Share on other sites More sharing options...
Guest bronksy Posted May 4, 2005 Report Share Posted May 4, 2005 cheers! Can someone try this on an M2000 or something similar? Link to comment Share on other sites More sharing options...
Guest mossywell Posted May 10, 2005 Report Share Posted May 10, 2005 Well, I got an update today from Orange CS, and man, what a caper :exclaim: For once, I have to praise OCS for battling on my behalf against their tech dept. Basically, the techies said that it was not possible and that it has never been possible. The OCS rep spoke to her supervisor who confirmed that this was nonsense. Indeed, I did say that I know it was possible because I used to do it, though perhaps it was using the discontinued Everyphone! Back to the techies again. This time the techies came back within an hour saying in big letters "THIS IS NOT POSSIBLE USING ANY METHOD AND HAS NEVER BEEN, PLEASE CLOSE THE CALL!". The OCS rep was, I think, a little dumbfounded by this - both I and her supervisor know that it was indeed once possible. Anyway, she decided to look for alternative solutions and was wandering through the Line 2 guide book, when what did she read? [something like] "Before going abroad, divert your line 2 to the answerphone or to line 1". Bingo! Back to the techies for the third time, this time by phone not email. Watch this space... Link to comment Share on other sites More sharing options...
Guest bronksy Posted May 10, 2005 Report Share Posted May 10, 2005 oh lord.. i've been down the same road.. but, they concluded that you can divert to voicemail ONLY. The nice lady was even thinking that I could put my line 2 onto another handset, and just pay for the handset and new SIM. .apparenlty this can't be done. What was interesting is that apparenlty line2 numbers can be ported, and if one was to return to Orange then the system puts it back as a Line2 and not as a regular line. In any case.. i'm ditching the C500 for the M2000. Now I really have lost 90% of my line 2 functionality. Ho hum! I say all this, but I also conclude with the word.. Apparently. Link to comment Share on other sites More sharing options...
Guest mossywell Posted May 10, 2005 Report Share Posted May 10, 2005 What was interesting is that apparenlty line2 numbers can be ported... <{POST_SNAPBACK}> Not sure I follow you here? You mean, just get a new cheap phone and set up line 2 on it (as a line 1)? i'm ditching the C500 for the M2000. Now I really have lost 90% of my line 2 functionality... <{POST_SNAPBACK}> Yes, I was going to get Orange's new "business phone". You know the one: it's the one that is lacking one of the most important business functions: line 2. :shock: ;) I didn't for that reason alone. Oh - and the fact that it was far too expensive compared with the free upgrade to the C500 that I got. ;) Anyway, I don't have one so I don't know, but has anyone tried doing the same or similar trick as on a C500... Drop an XML file into \Windows (will probably need a bit of editing) and call it fred.xml: Then run this from a shortcut: 23#"\Windows\settings.exe" fred.xml :?: Link to comment Share on other sites More sharing options...
Guest mossywell Posted May 11, 2005 Report Share Posted May 11, 2005 Well, I got a response from OCS: the techie department have now admitted that indeed it was possible to divert line 2 to line 1, but only via Everyphone - which has now been discontinued. No explanation was offered by the techies. We (the helpful lady in CS) then investigated the possibility of transferring line 2 to a new phone as a line 1. The Number Allocations dept said that this is not possible and than "once a line 2 number, always a line 2 number". This sounds a little dubious to me. :?: Anyway, I'm now going to write to their correspondence department to see what they have to say about: 1. Why Everyphone was discontinued. :evil: 2. Why it is not possible to divert line 2 to line 1 not using Everyphone. 3. Why is Line 2 often marketed as a business function, but then line 2 is not available internationally, which is what many business people do! 4. Any other solutions that they can suggest. Watch this space (again)... Link to comment Share on other sites More sharing options...
Guest bronksy Posted May 11, 2005 Report Share Posted May 11, 2005 Number Allocations dept said that this is not possible and than "once a line 2 number, always a line 2 number". well.... They are kind of right, they did tell me thougn that i could PORT the number to another network, but if I then came back to Orange it would be back as a line 2 1. Why Everyphone was discontinued. :evil: Apparently it 'wasn't effective for them' in other words it wasn't ripping us off. 2. Why it is not possible to divert line 2 to line 1 not using Everyphone. Line 2 is not a real number. Its set by the network. I'm not a techie but I would assume it's something similar to trying to divert you phone number back on itself. It's activated on the sim, but only Orange can see that it's a separate number, or something like that anyway!! 3. Why is Line 2 often marketed as a business function, but then line 2 is not available internationally, which is what many business people do! As usual, it's becoming less supported. It seems that it was more of a gimmick to get people to sign up tot he network than something useful. 4. Any other solutions that they can suggest. They will tell you to change your handset. I don't know how compex an update would be. It's a shame no one can write an app to do this. It can be done on the other SPV models, does anyone know if it's available on other PPC phone edition units? Link to comment Share on other sites More sharing options...
Guest mossywell Posted May 12, 2005 Report Share Posted May 12, 2005 4. Any other solutions that they can suggest. They will tell you to change your handset. I don't know how compex an update would be. It's a shame no one can write an app to do this. It can be done on the other SPV models, does anyone know if it's available on other PPC phone edition units? <{POST_SNAPBACK}> Not sure I follow you here - an app to do...? This problem is a network problem isn't it, not a phone issue? (As in, I do have line 2 already on my C500, but it's the network that's not allowing me to divert line 2 to line 1.) Perhaps you're referring to the M2000 and it's lack of support for line 2? Link to comment Share on other sites More sharing options...
Guest bronksy Posted May 12, 2005 Report Share Posted May 12, 2005 oh sorry mate.. I was talking about the M2000... Link to comment Share on other sites More sharing options...
Guest mossywell Posted May 13, 2005 Report Share Posted May 13, 2005 oh sorry mate.. I was talking about the M2000... <{POST_SNAPBACK}> Ahhh, right. Makes sense now. ;) Have you tried the XML trick that I mentioned above? Link to comment Share on other sites More sharing options...
Guest bronksy Posted May 13, 2005 Report Share Posted May 13, 2005 I haven't tried it yet no! I'm still getting to know it, although dropping it out of my pocket last night, i'm already getting a blinkin' replacement later tonight... What does the XML thing do? R Link to comment Share on other sites More sharing options...
Guest mossywell Posted May 13, 2005 Report Share Posted May 13, 2005 I haven't tried it yet no! I'm still getting to know it, although dropping it out of my pocket last night, i'm already getting a blinkin' replacement later tonight... <{POST_SNAPBACK}> D'oh :exclaim: What does the XML thing do? R <{POST_SNAPBACK}> I can only say on the C500, but here goes... When you run the setting app, it gives a menu. The menu you get, and indeed the submenus, are actually defined in one or more XML files in the \Windows directory. These XML files can be edited*. The layout of the XML files is simple: each option is a defined by a unique resource ID and a bit of text to say to the UI what the option does. Now it's very handy that settings.exe accepts a command line of any XML file you choose. So, if you create an XML file call wilma.xml and then run the shortcut "settings.exe wilma.xml", it displays all the options in the XML file. *The catch: the XML file must reside in the \Windows directory, which gets overwriten at each boot strap (yes, that's what it was called when I started in IT - I'm giving my age away here :oops: ). So, you'll need a way to re-copy your XML file into \Windows after each boot. There's a handy tool to do that here. (OK, I wrote it, so I might be a bit biased.) No idea if a similar thing will work on the M2000, but I'm guessing that even if the L2 option isn't available in the UI, a resource for it exists and can be called using the method above. Well, it's worth a try :exclaim: Link to comment Share on other sites More sharing options...
Guest C500mad Posted May 15, 2005 Report Share Posted May 15, 2005 ????? Orange everyphone was only off for a few weeks until the new platform was up and running - It is now working again. You need to call call customer services to get them to set up everyphone on your phone. When you call 330 it then asks you to set up a pin number and you are up and running. If you want to divert your line 2 on a M2000 then put the sim card into a C500 to do the divert and then put back into the M2000 PS - once a line 2 number always a line 2 number - not the case - you can swap from line 2 to line 1 and vice versa as long as out of contract - number goes into quarantine when disconnected and can then be reconnected on the other line Link to comment Share on other sites More sharing options...
Guest bronksy Posted May 15, 2005 Report Share Posted May 15, 2005 ????? Orange everyphone was only off for a few weeks until the new platform was up and running - It is now working again. You need to call call customer services to get them to set up everyphone on your phone. <{POST_SNAPBACK}> err... not according to Orange, it's discontinued.. perhaps it's not been switched off on the whole network.. Calling 330 asks you for your phone number, then tells you its not a valid everyphone number, then nothing else can be done.. Are you SURE they are still running EP on a new platform? Has anyone got it working again? Link to comment Share on other sites More sharing options...
Guest Swampie Posted May 16, 2005 Report Share Posted May 16, 2005 err... not according to Orange, it's discontinued.. perhaps it's not been switched off on the whole network.. Calling 330 asks you for your phone number, then tells you its not a valid everyphone number, then nothing else can be done.. Are you SURE they are still running EP on a new platform? Has anyone got it working again? <{POST_SNAPBACK}> Apparently it's back but only for Business accounts (ie. 50+ handsets). D Link to comment Share on other sites More sharing options...
Guest C500mad Posted May 16, 2005 Report Share Posted May 16, 2005 I have got it put on as a product on my number - both business and retail use a system called CSS. You need to ask them to apply the everyphone product code - They need to go into products/New/Network - 1st page 3rd one down called EP - apply that and then call 330 and you will then be able to set up your pin code and be up and running - good luck! Link to comment Share on other sites More sharing options...
Guest bronksy Posted May 16, 2005 Report Share Posted May 16, 2005 I have got it put on as a product on my number - both business and retail use a system called CSS. You need to ask them to apply the everyphone product code - They need to go into products/New/Network - 1st page 3rd one down called EP - apply that and then call 330 and you will then be able to set up your pin code and be up and running - good luck! <{POST_SNAPBACK}> well just called them and she asked me where i had heard that.. then I just said it was one of my clients.. but she said it was archived and she couldn't put it back on... any other ideas? Link to comment Share on other sites More sharing options...
Guest C500mad Posted May 16, 2005 Report Share Posted May 16, 2005 Hi - I just called them and the rep that I spoke to said that her logins did not give her access to apply the product - Funny how business can apply it and not retail?? - I can get it switched on for you - let me know your mobile on an email and I will get it sorted for you Link to comment Share on other sites More sharing options...
Guest C500mad Posted May 17, 2005 Report Share Posted May 17, 2005 Got a bit more info on everyphone today - tried to get it connected to a retail line 1 by the business team who have access to the product codes - It came up with an error that the sim was not pre - provisioned for this service which is a very unusal message - am awaiting a call back to find out more info on whether this can be resolved Link to comment Share on other sites More sharing options...
Guest mossywell Posted May 18, 2005 Report Share Posted May 18, 2005 ... It came up with an error that the sim was not pre - provisioned for this service which is a very unusal message ... <{POST_SNAPBACK}> Curious. So, Everyphone is not just a "souped up" line divert? When I last had Everyphone set up, I forget whether I receive a sim update before I first used it. Might have done, but I don't recall. Link to comment Share on other sites More sharing options...
Guest C500mad Posted May 18, 2005 Report Share Posted May 18, 2005 Finally - I have an answer to the everyphone saga. As we all know at the moment it is only available to business customers with more than 50 employees - within the next few months it is also being rolled out to Small Business customers with less than 50 employees. This will then be reviewed after a few months to see if it can be rolled out to consumer - This is because they do not want to overload the platform and for it to fall down and not work for anyone - sorry that I cannot get it connected for you guys but hopefully you can get it when it is offered for small business Link to comment Share on other sites More sharing options...
Guest mossywell Posted May 18, 2005 Report Share Posted May 18, 2005 Well, I, and I'm sure everyone, appreciate you trying. I did notice that it was for 50+ employees only on their web site and of couyrse it did used to be for everyone, so hopefully it'll be back soon. Question: at the technical level, do you know what the difference is between EP and a standard call divert? Link to comment Share on other sites More sharing options...
Guest C500mad Posted May 19, 2005 Report Share Posted May 19, 2005 Thanx for the positive feedback - The difference between EP and the standard divert is that you are calling in to the intelligent network to tell it not to ring you on your normal number - This then means that you pay no divert charge unlike a normal call divert - I know that this is not a very technical response but is about as much as I know - Cheers Link to comment Share on other sites More sharing options...
Guest mossywell Posted May 20, 2005 Report Share Posted May 20, 2005 The difference between EP and the standard divert is that you are calling in to the intelligent network to tell it not to ring you on your normal number <{POST_SNAPBACK}> A subtle difference I guess ;) I looked into this a bit further and can draw up a comparison of the two. I'm guessing that with a divert, the settings are stored with all the other user's settings, but that with EP, there is a separate call-divertion table that is queried as the call comes into the Orange network. Complete guess, of course! As you'll see with the table, Orange aren't exactly clear about the costs of EP. :roll: Where calls can be diverted to: EP --> Any Orange number UK landline Divert --> Any number Scheduled? EP --> Yes Divert --> No Who can set up divert: EP --> User, OCS Divert --> User only (?) Setting up divert cost: EP --> 8.5ppm (if done by user) Divert --> None Costs: EP --> “Diverting to a UK landline or an Orange phone is free of charge when using Everyphone. “Costs for diverting calls from your Orange phone will be charged at your standard call rate depending on your tariff.” [This seems to contradict the first statement! Perhaps it means that people calling your number will be charged the standard cost of calling Orange?] Divert --> “There is no charge for this service if the call is diverted to your Orange Answer Phone.” “If the call is diverted to another number, you will be charged for the diverted leg of the call according to your business Service Plan rate.” Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now