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Create AccountForgive me if i have missed the blindingly obvious link somewhere. (been a long day) But what happened to the product support forums for the MoDaCo shop?
2
Modaco Shop Support
Started by
philgriffiths
, May 24 2005 07:53 PM
#1
Posted 24 May 2005 - 07:53 PM
philgriffiths
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Diehard
- Location:Birmingham, UK
- Devices:Orange M2000
"Never think that war, no matter how necessary, nor how justified, is not a crime." - Ernest Hemingway
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#2
Posted 25 May 2005 - 07:21 AM
TigerNet
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TigerNet
- Location:London, UK
- Interests:Rugby, Scuba Diving, Skiing
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- Twitter:@lsdscuba
...yes, I noticed that a while ago...and I am STILL waiting for a response with reference to my faulty SP3 cradle...
...hmmm...
...hmmm...
#3
Posted 25 May 2005 - 08:38 AM
PaulOBrien
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- Founder
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It's My Party
- Gender:Male
- Location:Norwich, UK
- Devices:All the Nexus!
- Twitter:@paulobrien
Yes, I removed the forum at their request, they feel they can delivery a better customer experience with people telephoning their support line.
P
P
You can follow me on Twitter - http://twitter.com/paulobrien / Follow MoDaCo on Twitter - http://twitter.com/modaco
Want to donate? MoDaCo is raising money for the Multiple Sclerosis society.
#4
Posted 25 May 2005 - 09:32 AM
TigerNet
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TigerNet
- Location:London, UK
- Interests:Rugby, Scuba Diving, Skiing
- Devices:HTC Touch 2 and iPhone 3Gs
- Twitter:@lsdscuba
...interesting for an online store...I would have thought they could pick things up and reply at their leisure without being chased over the phone. I have patiently waited for a response for at least 3 weeks now. So now I have to chase them by calling???
...hmmm...
...hmmm...
#5
Posted 25 May 2005 - 06:50 PM
PaulOBrien
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- Founder
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- 35,536 posts
It's My Party
- Gender:Male
- Location:Norwich, UK
- Devices:All the Nexus!
- Twitter:@paulobrien
I wouldn't look at it like that...
You can of course still email them, but the feeling is that you will receive a better customer experience by calling them and having your issue resolved hopefully there and then, and I tend to agree.
P
You can of course still email them, but the feeling is that you will receive a better customer experience by calling them and having your issue resolved hopefully there and then, and I tend to agree.
P
You can follow me on Twitter - http://twitter.com/paulobrien / Follow MoDaCo on Twitter - http://twitter.com/modaco
Want to donate? MoDaCo is raising money for the Multiple Sclerosis society.
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